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Ventrica

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About

Ventrica is one of the UK’s leading and best-known customer management outsourcers. Renowned for high quality, we’re customer experience specialists at the forefront of the digital revolution and offer intelligent omnichannel customer management and ITO services . Digital transformation and the use of intelligent automation is underpinned by the most important part of our business – our people, fondly known in the industry as Ventricans. We’re dedicated to helping our clients achieve customer service excellence – and we have the awards to prove it.

Headquarters

-

Public or Private

Private

Seats or staff

1,001-5,000

Revenue

$5 to $10 million (USD)

Industries

-

Highlights

Domain Authority

29

Site traffic

17

OA ranking

-

Glassdoor rating

3

CrunchBase ranking

-

Details

Executive

Dino Forte, CEO

Year Founded

2010

Countries of fulfillment

-

Sectors

-

Contact information

01702 445860

https://www.ventrica.co.uk/contact

Social media

About Ventrica: Review and comparison

Ventrica is a renowned CX specialist that offers omnichannel and contact center services in Europe. This award-winning company is managed by consummate professionals leveraging decades of experience delivering premium contact center solutions.

The global CX leader is passionate about driving growth for its clients, ensuring more sales, stronger customer relationships, and brand reinvention. The company is confident in its ability to provide world-class services because of its people, technology, and process. 

Investing in these areas is paramount to the company’s performance in meeting clients’ expectations. Ventrica offers the gamut of outsourced management solutions, delivering world-class CX within the customer service and sales niches. The company is confident in its expertise and ability to set its clients apart from the competition.

Ventrica Outsourcing

Ventrica is adept at managing social channels and creating a social strategy designed to amaze customers, elevate brand awareness, and safeguard online reputation. The company is not unaware of the strides in digitization, including the increasing importance of Artificial Intelligence. 

With the continuous evolution of AI, many companies face various daunting technologies that require the steepest learning curve to handle. As a CX agency, the company’s mission is to simplify the use of such technologies, including outlining a CX strategy tailored to its client’s business goals. 

Consequently, Ventrica relies on its in-house team to develop and deliver custom CX technologies that speak to the needs of its customers.

The firm’s expansion to Montego Bay, Jamaica, provides the opportunity to bring service delivery closer to its American and European markets.

Ventrica’s BPO services and pricings

According to its website, the firm offers numerous digital solutions that include:

  • Omnichannel
  • Conversational Commerce
  • CX Software Development
  • CX Consulting
  • Zendesk Partner

Ventrica provides various services, including outbound sales, inbound bureau, and other dedicated customer services.

Ventrica pricings

The company does not disclose pricing on its website pages and social channels. Ventrica products and service costs will depend on client needs and expectations.

How Ventrica outshines its competition

The company utilizes ultra-modern contact centers in the UK to provide high-quality services. These centers offer incredible views of the Thames Estuary, offering its workforce the best environment for productivity. It is no surprise that Ventrica is the winner of numerous awards, including:

  • European Contact Center & Customer Service Awards – Best Customer Service Team 2021
  • European Contact Center & Customer Service Awards – Best Outsourcing Partnership (Large) 2020
  • European Contact Center & Customer Service Awards – Outsourced Contact Center of the Year 2020

Despite the high-level competition, the global outsourcer also won the Sales and Marketing Service Excellence Award at the McCarthy Stone Supply Chain Awards in 2022. 

Key executives

  • Peter Edwards (CTO)

Peter Edwards has been the Ventrica Chief Technical Officer since 2019. He is also the Founder of Ultx and a director at the Piano Pavilion.

  • Stephen West (COO)

Stephen West has been the Ventrica Chief Operating Officer since 2020. He has extensive international experience working for companies in the UK, Europe, India, China, and North America.

Ventrica reviews and comparisons

Ventrica is a small-sized contact center solutions provider in the United Kingdom. The company’s review score is above-average

Ventrica’s contact information

Ventrica’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 01702 445860.

Ventrica news, podcast & articles

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Ventrica videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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