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SOPHI

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About

Sophi helps companies grow their businesses through its affordable and reliable Outsourcing Solutions. It offers flexible and very affordable rates to suit any startup’s budget. Moreover, Sophi works with promising startup companies and more established Small and Medium Enterprises all over the globe.

Sophi is a highly skilled and experienced company when it comes to digital marketing, customer service, and back-office. Its services range from the following;

  1. Call Center – This covers all aspects of customer service from inquiries to welcome calls and customer reactivation.
  2. Back Office – Sophi provides virtual assistance to make sure that your research, lead generation, and calendar management are taken care of.
  3. Digital Marketing – This covers social media management, SEO, and website customization to make sure that your company’s marketing campaigns will run smoothly.

Sophi is backed by their very happy clients and a team of passionate, committed and highly skilled individuals. Furthermore, Sophi strives to work with excellence, quality, and integrity to ensure lasting partnerships with clients.

What SOPHI offers its clients

We offer companies a free 30-day trial to test out our services — whether it's with a single agent or an entire 24×7 support team, we make it easy for startups to try outsourcing without any risks or commitment.

How SOPHI outshines the competition

We began as a startup ourselves. We know how to adapt to a fast-paced environment that requires out-of-the-box thinking. We hire staff who are a culture-fit to our client's organization.We don't just hire cookie-cutter agents who read off a script. We hire talented individuals who are independent, smart, resourceful, and confident. Our team can think on their feet and deliver bespoke customer service to a diverse group of clients.

SOPHI company structure

Our company is a flat organization with local management under the guidance of a Board composed of experienced entrepreneurs in the US and UK.

Sample highlight service offering of SOPHI

Start outsourcing at just $5.5 per hour on flexible month-to-month terms! Earn discounts as your scale your team. You can also get 5% off on your next invoice for every successful referral to other startups!

Headquarters

-

Public or Private

Private

Seats or staff

51-200

Revenue

Unknown / Non-Applicable

Industries
  • Digital Marketing
  • Ecommerce
  • Food & Beverage
  • Healthcare
  • Recruiting Staffing
  • Retail
  • Travel

Highlights

Alexa ranking

64,799,153

Domain Authority

0.8

Site traffic

99

OA ranking

-

Glassdoor rating

4.5

CrunchBase ranking

-

Details

Executive

Chloe F, President & Chief Executive Officer

Year Founded

2008

Countries of fulfillment

-

Sectors
  • Admin Support
  • Customer Service
  • Digital & Content Marketing
Contact information

44 (0) 20 719 38283

https://www.sophi-inc.com/

Social media

About SOPHI: Review and comparison

SOPHI is a reliable, dependable, and effective contact center and a Business Process Outsourcing (BPO) company founded in 2008. It’s headquartered in Dumaguete in the Philippines, where it runs most of its operations.

The company began as a student travel agency that offered enrollment verification services to StudentUniverse.com. However, over a decade, it has expanded its network and included other types of bespoke BPO services such as telemarketing, business branding, and data recording. 

Though its annual revenue and net worth are unknown, it has a team of 51 to 200 employees located across Asia, Europe, and America. 

SOPHI Outsourcing

The firm uses technocratic approaches and real-time client collaboration to achieve sustainable business goals. It has a robust Work From Home (WFH) ecosystem, Class A physical distribution, and comprehensive omnichannel resolutions. 

SOPHI also uses advanced technologies to deliver personalized customer service through email, live chat, web chat, voice, and social media channels.

The BPO is consistently growing as an interactive platform and digital space where startups in Silicon Valley and established businesses in the United States and Europe can scale productivity.

It comprises a handpicked team that effortlessly adjusts to any company’s need and provides on-time solutions risk-free.

SOPHI’s BPO services and pricings

SOPHI’s dynamic packages include:

  • Back-office support programs which cover lead generation, calendar management, data entry, and market research
  • Digital marketing services that cover SEO, social media management, and website customization   
  • Call center solutions that cover welcome calls, customer reactivation, data recording, and brand marketing.
  • Labor relations programs that cover staffing to scale cost and boost productivity.

The BPO aims to help small and medium businesses achieve quality and timely growth by keeping the business running smoothly. It works closely with startups in fields such as education, travel, and food.

SOPHI’s pricing

SOPHI’s pricing primarily depends on the type of package a business or client requests. It allows businesses to outsource at a minimum tag of $5.5 per hour.  

The company also offers flexible month-to-month payment plans and discounts on multiple orders. It also guarantees a 5% bonus for all clients that refer other customers.

How SOPHI outshines its competition

SOPHI responds to competition in several ways. As noted from the company’s website, they have maintained a peak competition edge by:

  • Only hiring talents that fit into their culture
  • Ensuring customized customer engagement and services that offer value
  • Leveraging the power of independent, resourceful and confident teams

Also, the company takes pride in its innovative and conventional technological approaches to cut operation costs and maximize returns. It has built a strong connection with clients and businesses in the Philippines, North America, and Asian countries like Japan and China.

Key executives

Chloe F.

Chloe F. has been serving as the Company’s President and CEO since 2017. She has also served in different capacities in the SOPHI as Operations Manager, General Manager, and President & Chief Operations Officer.

SOPHI reviews and comparisons

SOPHI is a dynamic boutique outsourcing company based in Dumaguete, the Philippines. While we currently don’t have any review, we would suggest a comparison of the company to other midsize BPOs and contact centers in the Philippines. 

You may also compare it to other global firms in the USA, Europe, and Asia. 

SOPHI’s contact information

SOPHI’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 44 (0) 20 719 38283.

References

https://www.glassdoor.com/Overview/Working-at-SOPHI-EI_IE4375362.11,16.htm

SOPHI news, podcast & articles

SOPHI videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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