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3.3/5 • Glassdoor rating


Moneypenny has been helping businesses deliver outstanding customer experience since 2000. Renowned for our exceptional quality of staff, innovative approach and for the value our services add to clients. With entrepreneurial spirit in our heart, Moneypenny is the culmination of years of hard work and dedication, delivered by extraordinary people and gold standard technology.



Public or Private


Seats or staff



$250 mil. - $500 mil.





Ed Reeves, Co Founder

Year Founded


Countries of fulfillment




Contact information

0333 009 8338

About Moneypenny: Review and comparison

Founded in 2000, Moneypenny’s objective is to provide the best service possible as an outsourced communications partner. Based in Wrexham, UK, Moneypenny currently boasts they are the world’s number one and leading company for the services they provide.

As the quickest growing outsourced communications company, Moneypenny handles more than 20 million calls and chats a year. They recently began to acquire other companies with these services to expand their business and help more people within the industry.

Consisting of roughly 506 employees, Moneypenny is a mid-sized business that expanded overseas in 2014. Their global services promise to reduce operating costs, improve the customer journey, free up internal resources, provide an instant scale based on demand, and provide immediate business continuity.

Moneypenny Outsourcing

With their headquarters in Wrexham County of Wales, UK, Moneypenny has worked hard to create an outstanding reputation for themselves. They use a variety of technologies and products to provide the best outsourcing caller experience.

 Moneypenny provides service to:

  • Global brands
  • Government bodies
  • Magic Circle law firms
  • Premium property companies
  • National franchises
  • Top-flight professional services

Moneypenny’s BPO services and pricings

As a leading member of the Facilities Services industry, Moneypenny focuses on these key services for their customers:

  • Telephone answering services
  • Outsourced switchboard
  • Outsourced live chat
  • Pocket Phone system
  • Business numbers
  • Digital switchboard

Moneypenny’s pricing

Moneypenny offers a cheaper monthly cost than comparable companies at $140 a month but is more expensive per minute at $4.66.

How Moneypenny outshines its competition

Moneypenny works to obtain the best customer response team in the business. They provide sizable benefits for their employees such as health and dental, life insurance, or even pension top-ups. They also offer mental health support and free gym and meal plans. 

Moneypenny also looks after their charity, WeMindTheGap, to help young people fill in any gaps of their circumstances or upbringing. The charity works to provide opportunities for struggling youth and their families. They also offer coaching to help with lifestyle changes or mental health recovery. 

  • Award-winning culture
  • Seamless flow of communication
  • Cutting-edge technology
  • Wide circle of expertise
  • Understanding and analyzing the details

Moneypenny looks at ethical sourcing as a way to provide first-class service. They strive to provide their employees with a fun workplace, including a state-of-the-art building filled with calm-inducing furniture, colors, and even a treehouse.

Key executives

 Ed Reeves (Co-founder/Director)

The head of Moneypenny for 21 years, Ed Reeves, is passionate about providing consistently top-notch service for his clients and customers.

 Rachel Clacher (Co-founder/CBE)

The founder and trustee of Moneypenny’s charity WeMindTheGap, Rachel Clacher, believes in a company’s culture that cares about its employees and giving opportunities to youth for a better future.

Moneypenny reviews and comparisons

Moneypenny is an expanding global company intent on providing the best service possible for outsourced communications. They work with cutting-edge technology and products to uphold their mission for their customers. They also believe in providing a toxic-free workplace and strive to give their employees the best company culture possible.

Moneypenny’s contact information

Moneypenny’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 0333 009 8338.


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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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