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VoiceNation

About

VoiceNation is an industry-leading live answering service catering to thousands of clients around the world. At VoiceNation, we employ only top-quality, professionally trained operators based in the USA using our award-winning proprietary software. VoiceNation began in 2002 as a virtual PBX company, then grew into the live answering industry in 2009. Since then, our 24-hour live answering service has not closed its doors for a single day, answering customer queries on weekends, holidays, and every day of the week.

Headquarters

-

Public or Private

Private

Seats or staff

51-200

Revenue

$5 to $10 million (USD)

Industries

-

Highlights

Alexa ranking

380,735

Domain Authority

55

Site traffic

5,225

OA ranking

-

Glassdoor rating

4

CrunchBase ranking

-

Details

Executive

Graham Taylor, Vice President

Year Founded

2002

Countries of Fulfillment

-

Sectors

-

Contact information

866.305.1955

https://voicenation.com/

Social media

About VoiceNation: Review and comparison

Founded in 2002, VoiceNation is an industry-leading live answering service providing comprehensive, around-the-clock coverage to companies throughout the United States from San Francisco to Washington, D.C. 

VoiceNation works hard to deliver 24/7 live answering services through its network of highly trained and 100% U.S.-based operators. VoiceNation is equipped with award-winning software and answering expertise across multiple industries. 

Since its founding in Duluth, Georgia, VoiceNation has grown to a team of 51-200 employees serving more than 20 cities. VoiceNation’s latest revenue report showed earnings of between $5 million and $10 million.

VoiceNation Outsourcing

VoiceNation is HIPPA verified to comply with safety and information protection regulations, and the company is one of America’s Fastest-Growing Private Companies according to Inc. 5000. VoiceNation also connects with its customers via LinkedIn.

Since its beginning as a virtual PBX company, VoiceNation added live answering to its repertoire in 2009 and has provided around-the-clock service every day since, including holidays and weekends. 

VoiceNation assists many companies with their transitions to remote working environments, as small and large businesses can equally benefit from VoiceNation’s communication services in this rapidly changing environment. 

VoiceNation’s BPO services and pricings

VoiceNation provides its customer base with the following services and features:

  • Answering Services
  • 24/7 Services
  • Bilingual Answering Services
  • Order Processing
  • Disaster Recovery
  • Call Patching
  • Voicemail
  • Live Chat
  • Virtual PBX
  • Virtual Receptionist

VoiceNation’s expertise has proven beneficial to professionals across many diverse industries, including real estate, legal, and medical fields. The firm also carries a wealth of experience helping small businesses. 

VoiceNation’s Pricing

VoiceNation offers multiple pricing options, including a basic monthly plan for $49 and a business plan for $99. There are also pro ($249) and executive ($449) options, in addition to a large-business enterprise plan ($799). 

These each come with their own amount of minutes, number of users supported, and level of scripting, so be sure to read the details for each plan to ensure it matches your business needs. A free seven-day trial also is available to give VoiceNation a try before signing up for a package.

Key executives

John Ginger (IT Director)

John Ginger joined the VoiceNation team in 2019 and has directed executive-level strategies since. In addition to leading all IT- and facility-related projects, Ginger also oversees IT procurement, budgeting, and regulatory programs. 

Alfredo Rodriguez (Head of Marketing)

Alfredo Rodriguez was named the in-house marketing leader for the VoiceNation product family in 2020.

VoiceNation reviews and comparisons

VoiceNation is an effective and reliable answering service supporting a broad customer base with industry-leading telecommunication features. Since its founding in 2002, the company has worked hard to provide best-in-class services for its customers throughout the country.

This resulted in VoiceNation earning the Association of Teleservices International’s Award of Excellence for three consecutive years, in addition to being named among Clutch’s 2020 Top Answering Services. We recommend comparisons of similarly sized answering services. 

VoiceNation’s contact information

VoiceNation’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 866.305.1955.

References

https://www.glassdoor.com/Overview/Working-at-VoiceNation-EI_IE383975.11,22.htm

https://www.crunchbase.com/organization/voicenation

VoiceNation news, podcast & articles

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