About HiLivePro (Officense): Review and comparison
HiLivePro is an onshore telecommunications company that provides outsourced contact center services to clients across the United States. The company doesn’t stop with contact center services. It also provides back-office support and staffing.
This company’s main goal is to provide high-quality contact management services while also providing an exceptional customer service experience. The company creates a unique, personalized experience for all its clients that helps both obtain and retain customers.
HiLivePro acts as an extension of its clients’ businesses. Employees answer phones and make calls under the client’s name and perform basic day-to-day tasks that help the business run more smoothly. This helps clients focus on more important work, like growth and expansion.
The company is small with just 1 to 10 estimated current employees according to Crunchbase. These employees are highly skilled in customer support and work diligently to provide the highest quality of services possible.
HiLivePro (Officense) Outsourcing
HiLivePro’s headquarters are in Baltimore, Maryland in the United States. The company was founded in 2005 and has provided US-based clients with contact center services ever since.
Representatives are always available to take a call or respond to an email. The company is a subsidiary of Officense, which is mainly responsible for providing mail services and commercial and conference space rentals in Baltimore.
HiLivePro (Officense)’s BPO services and pricings
HiLivePro provides a wide range of services to its customers in various industries. Some of these services include:
- Call screening
- Call forwarding
- Consultation scheduling
- Appointment scheduling
- Conducting estimates
- Customized voicemail
- Automated SMS messaging
- Automated emailing
- Payment processing
- Lead tracking
- Outbound calling
- Bilingual answering services
- Attorney phone answering
- Contractor phone answering
- Realtor phone answering
- Startup assistance
- Custom services
HiLivePro recognizes the importance of saving its clients as much money as possible without sacrificing service quality. That’s why the company guarantees affordable and customizable solutions to all of its clients.
Plans start at $99 per month for contact center services through a business phone line. The company doesn’t list specific service prices on its website other than the starting price point. However, you can send them an email or sign up for an account to get in touch with a representative to further discuss service prices.
How HiLivePro (Officense) outshines its competition
HiLivePro is a dedicated contact center support provider that works as an extension to its clients’ companies. This company trains its employees on all of the details of its clients’ businesses so that employees can provide customized services to each client.
The company handles all calls and conducts business efficiently and professionally in a way consistent with its clients’ views. It understands the importance of a good first impression and dedicates itself to providing that.
The company may be small in size, but it makes up for that in quality. HiLivePros are college-educated customer service professionals that provide customer support experiences unmatched by any other agency.
Noah Shumway is the current marketing director at Officense, but he’s also responsible for HiLivePro. He has been with the company since February of 2017. He has two degrees from Temple University, one in marketing and data analytics.
HiLivePro (Officense) reviews and comparisons
HiLivePro works diligently to provide high-quality customer service experiences to its customers, both long-term and new. According to Glassdoor, a large portion of employees approve of the company and would recommend it to friends seeking employment.
HiLivePro (Officense)’s contact information
HiLivePro (Officense)’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 410-814-7500.