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Global Gateway

About

Global Gateway Solutions, Inc.(GGS) is a leading provider of global contact center solutions servicing the financial, telecommunications, Business-to-Business, Insurance, Health Care, and Travel and Hospitality industries. GGS prides itself in exceeding client expectations by delivering clear and measurable value to the clients’ bottom-line. At GGS we believe in establishing partnerships with our clients based on transparency, integrity and professionalism. Our vast experience and expertise in the Contact Centerenvironment enables us to deliver distinguishable, superior results.

Headquarters

-

Public or Private

Private

Seats or staff

501-1,000

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

62,681,768

Domain Authority

0.9

Site traffic

19

OA ranking

-

Glassdoor rating

-

CrunchBase ranking

-

Details

Executive

Xavier Gates, CEO

Year Founded

2007

Countries of Fulfillment

-

Sectors

-

Contact information
Social media

About Global Gateway: Review and comparison

Global Gateway is a globally recognized firm providing contact center services to many clients across the globe. Since its inception into the global market in 2007, Global Gateway has constantly provided professional customer contact center services to various clients worldwide.

The innovative contact center servicing company focuses on exceeding the expectation of its client by leveraging its state-of-the-art infrastructure, adequate labor resources, and superior work strategies.

Launching the company more than a decade ago, Jacqueline Sutherland has been able to sustain the company into a reputation of global recognition, with offices in the USA and Jamaica and a revenue of around $6 million. On average, the number of employees in this organization is well over 500. 

Global Gateway Outsourcing

The pride of Global Gateway is in its transparency, integrity, and professionalism to help clients with call center services and establish long-term partnerships. 

Global Gateway aims to be a globally recognized service provider of efficient and effective call center solutions. They believe in delivering measurable results to clients to ensure long-term partnerships.

Another virtue at Global Gateway Solutions is business consistency. With its management team boasting a combined experience of 120 years, they have the leadership and team-building skills to manage employees and agents. They’ve been able to provide more than 800 jobs since inception.

Global Gateway’s BPO services and pricings

Global Gateway Solutions is a leading contact center provider and business process outsourcing firm that offers the following services:

  • Contact center services 
  • Recruitment and training of staff
  • State of the art infrastructure 
  • Business process outsourcing
  • Customer relationship management
  • Project management of specific assignments
  • 24/7 customer center

The firm offers the services mentioned above to diverse industries, including B2B services, healthcare, insurance, travel, and hospitality.

Global Gateway pricing

The cost you’ll pay for a service from Global Gateway Solutions depends on the type of service and its sophistication. Global Gateway offers cost-effective price models and package pricing to meet multiple needs.

How Global Gateway outshines its competition

The firm takes pride in its constant hustle to meet client’s expectations and “create long-term value for stakeholders.” From the information on their website and LinkedIn Pages, here’s how the company stands out:

  • Delivering superior work strategies constantly;
  • Discovering, recruiting, and training the right customer-oriented employees;
  • Establishing long-term partnerships with clients through transparency and integrity;
  • Providing technological solutions to improve customer satisfaction, and 
  • Leveraging adequate labor resources and employee satisfaction to improve customer relationships for their clients. 

Additionally, Global Gateway Solutions offers other services, including back-office services and technical support for their clients.

Key executives

Jacqueline Sutherland (CEO/President)

Jacqueline Sutherland has a burning passion for improving the Jamaican ICT sector. With that passion and her knowledge and experience as an information technology expert, she launched and sustained Global Gateway Solutions to provide excellent contact center services. 

Global Gateway reviews and comparisons

Global Gateway Solutions is known for being the fastest-growing call center in Jamaica, based on reports from Nearshore Americans

At the moment, we don’t exactly have access to any reviews for Global Gateway Solutions. Still, you can compare them with similar fast-growing contact centers in Jamaica and the USA. 

 

Global Gateway’s contact information

Global Gateway’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (876) 619 1589.

References

https://www.glassdoor.com/Overview/Working-at-Global-Gateway-EI_IE3282091.11,25.htm

Global Gateway news, podcast & articles

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Global Gateway videos & images

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About OA

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The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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