Advatix CXMC

Advatix CXMC stands at the forefront of business processing and customer experience services, with decades of expertise under our belt. Our success mantra revolves around fostering strategic partnerships with our clients. By harmoniously integrating people, cutting-edge technology, and efficient processes, we tailor our services to the unique requirements of each business. With a global presence and a deep understanding of various industries, our specialization lies in serving the transportation and logistics, eCommerce, and retail sectors. We pride ourselves on offering strategic solutions that encompass Logistics operations – such as tracking and tracing of shipments, centralized dispatch – and extensive support roles including customer assistance, back office tasks, and IT help desks. Partner with CXMC and tap into flexible, agile, and innovative outsourcing solutions tailored for today’s dynamic business environment.

What Advatix CXMC offers its clients

Deep Logistics Knowledge: Our roots are embedded in the intricate world of logistics. We bring to the table profound knowledge of processes, technology, and operations management. With capabilities such as centralized dispatch and meticulous tracking processes, our Command Center is powered by a team of logistics maestros. Their expertise ensures not just timely information flow to customers but also guarantees that products are delivered as promised.

Enhanced Customer Experience: Customer satisfaction is at the core of our offerings. We ensure that every query, every concern is addressed with the urgency and professionalism it deserves. Our 24x7 dedicated support teams specialize in exception management, ensuring no issue goes unresolved. Additionally, our strong omnichannel solutions extend multiple avenues for customers to connect, whether it's through voice, non-voice channels, or advanced chatbots available round the clock.

Innovative Technology Solutions: In today's digital age, technology is the linchpin of operational excellence. We harness the power of AI and other cutting-edge technologies to revolutionize tasks. From crafting comprehensive customer journey maps to enhancing driver communication, our technological prowess positions us – and our clients – ahead of the curve.

How Advatix CXMC outshines the competition

Customer Satisfaction: Elevating every interaction to foster client brand loyalty.
Operating Costs: Optimizing processes to drive down overheads.
Smart Data Usage: Fueling revenue growth through informed decisions.
Supply Chain Management: Acting as the vigilant eye in our client's supply chain, we track orders, keep customers updated, manage drivers, and preempt any delays.
Timely Deliveries: Ensuring orders are consistently on schedule.
Exception Management: Swiftly addressing and resolving disruptions with proactive solutions.

Advatix CXMC company structure

Advatix CXMC is a leading BPO specializing in providing world-class customer support for the logistics and transportation sector. Founded in 2000 by industry expert, Manish Kapoor, we are a vital subsidiary of the renowned Advatix brand.