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Advatix CXMC

3.8/5 • Glassdoor rating


Advatix CXMC stands at the forefront of business processing and customer experience services, with decades of expertise under our belt. Our success mantra revolves around fostering strategic partnerships with our clients. By harmoniously integrating people, cutting-edge technology, and efficient processes, we tailor our services to the unique requirements of each business. With a global presence and a deep understanding of various industries, our specialization lies in serving the transportation and logistics, eCommerce, and retail sectors. We pride ourselves on offering strategic solutions that encompass Logistics operations – such as tracking and tracing of shipments, centralized dispatch – and extensive support roles including customer assistance, back office tasks, and IT help desks. Partner with CXMC and tap into flexible, agile, and innovative outsourcing solutions tailored for today’s dynamic business environment.

What Advatix CXMC offers its clients

Deep Logistics Knowledge: Our roots are embedded in the intricate world of logistics. We bring to the table profound knowledge of processes, technology, and operations management. With capabilities such as centralized dispatch and meticulous tracking processes, our Command Center is powered by a team of logistics maestros. Their expertise ensures not just timely information flow to customers but also guarantees that products are delivered as promised.

Enhanced Customer Experience: Customer satisfaction is at the core of our offerings. We ensure that every query, every concern is addressed with the urgency and professionalism it deserves. Our 24x7 dedicated support teams specialize in exception management, ensuring no issue goes unresolved. Additionally, our strong omnichannel solutions extend multiple avenues for customers to connect, whether it's through voice, non-voice channels, or advanced chatbots available round the clock.

Innovative Technology Solutions: In today's digital age, technology is the linchpin of operational excellence. We harness the power of AI and other cutting-edge technologies to revolutionize tasks. From crafting comprehensive customer journey maps to enhancing driver communication, our technological prowess positions us – and our clients – ahead of the curve.

How Advatix CXMC outshines the competition

Customer Satisfaction: Elevating every interaction to foster client brand loyalty.
Operating Costs: Optimizing processes to drive down overheads.
Smart Data Usage: Fueling revenue growth through informed decisions.
Supply Chain Management: Acting as the vigilant eye in our client's supply chain, we track orders, keep customers updated, manage drivers, and preempt any delays.
Timely Deliveries: Ensuring orders are consistently on schedule.
Exception Management: Swiftly addressing and resolving disruptions with proactive solutions.

Advatix CXMC company structure

Advatix CXMC is a leading BPO specializing in providing world-class customer support for the logistics and transportation sector. Founded in 2000 by industry expert, Manish Kapoor, we are a vital subsidiary of the renowned Advatix brand.


2625 Townsgate Road, Westlake Village, CA 91361, 91361, California , Westlake

Public or Private


Seats or staff



$5 mil. - $10 mil.

  • Ecommerce
  • Retail
  • Transportation



Manish Kappor

Year Founded


Countries of fulfillment


  • Customer Service
  • Full service BPO
  • Output-based
Contact information


About Advatix CXMC: Review and comparison

Advatix helps companies transform their operations and grow in the omnichannel, e-commerce, and retail industries. It consists of the world’s top experts in supply chain, logistics, and fulfillment operations, all with the aim of helping their clients become market leaders. 

Advatix brings the latest technologies, advanced analytics, and extensive experience. It helps you create a winning roadmap and supports you as a partner throughout the journey. 

Advatix advertises itself as your thought partner, accelerator, and technologist as you navigate through your supply chain drive.

Advatix CXMC Outsourcing

Advatix outsources primarily through its Advatix CXMC wing. The Customer Experience Mission Center, or CXMC, targets the reinvention of the customer experience. 

Advatix CXMC ushers in a new era of customer experience management, one that is tailored for logistics, transportation, retail, and omnichannel companies. Its solutions use automated processes to quicken routine tasks, enrich customer interactions, and ensure timely deliveries. 

Advatix CXMC’s BPO services and pricings

Advatic CXMC offers the following solutions: 

  • Command center and control tower – Advatix CXMC provides live visibility into your end-to-end supply chain. It combines the latest technology, advanced analytics, and logistics specialization to ensure you deliver to your customers. 
  • Customer service – Advatix CXMC’s team of experts aims to help you create a great customer journey regardless of channel. They specifically focus on these services:
    • Omni-channel support 
    • Multilingual 24×7 customer support
    • Managing end-to-end business
    • Customer feedback

Back office – Advatix CXMC specializes in managing day-to-day operations that will free up your team’s time to focus on essential business tasks.

Its services include:

  • Claim management 
  • AP/AR management
  • Freight rate auditing
  • POD processing
  • Bill of lading processing

IT help desk support – Advatix CXMC is at the forefront of providing swift, reliable IT help desk services to keep your operations running smoothly. Your IT issues are handled promptly to ensure minimal downtime and maximized efficiency. 

Advatix’s pricing

Advatix currently does not have pricing plans available on its website. Interested partners are encouraged to reach out for a discovery call.

How Advatix CXMC outshines its competition

The “Advatix Difference” lies in these three main aspects:

  • Expertise – The Advatix team comes with experience in leading operations at some of the largest e-commerce and logistics companies.
  • Advanced technology – Advatix has developed several industry-first solutions to ensure outstanding service and a competitive advantage. 
  • Operational excellence – This supply chain & logistics firm continuously raises the performance bar with its improvement practices. 


Key executives

Manish Kapoor (Founder and CEO)
Manish Kapoor founded Advatix, bringing with him 25 years of experience in senior leadership roles. He has a track record of leading industry transformations, and has positioned Advatix to unlock growth for its client companies.

Sam Vahie (President and Chief Consulting Officer)

Sam Vahie is one of the world’s top authorities in Supply Chain Design, and Analytics. Before joining Advatix, he also held leadership roles in other companies, offering consulting and solutions to Fortune 500 companies in different industries.

Advatix CXMC reviews and comparisons

We needed to scale up our operations rapidly to meet our customer demand. Advatix has been a partner since 2018 in providing that additional operational expertise.” – Care/of, Personalized vitamin supplier

Advatix helped us reduce our logistics cost by over 25%, beyond what we had already achieved internally, across all our locations in the US and Asia. Their team of experts worked onsite with us to improve our operational processes and related customer experience.” – Leixir Dental Group

In the history of eCommerce, I have never seen or heard of launching a direct to consumer program from idea to market launch with hundreds of packages in just 1 week. It’s the partnership between OMG and Advatix that made it possible.” – OMG Commerce, Marketing agency

Advatix CXMC’s contact information

Advatix CXMC’s main headquarters is located in:

2625 Townsgate Road, Westlake Village, CA 91361, 91361, California , Westlake

Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call .

Advatix CXMC news, podcast & articles

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Advatix CXMC videos & images

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