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Central Research

3.3/5 • Glassdoor rating


Central Research, Inc. (CRI) provides management and financial service solutions for government and commercial sectors, including records and document management, call center and debt collection, and death verification services. We are committed to providing excellence with every service and solution. Our subsidiaries include Global Emergency Response (GER) and Skyline ULTD Inc.



Public or Private


Seats or staff



$50 mil. - $100 mil.





Johnny Dillard, Owner

Year Founded


Countries of fulfillment




Contact information


About Central Research: Review and comparison

Central Research, Inc., also called CRI, is an administrative company that offers critical support to various government institutions and commercial businesses. The firm has a demonstrated track record of meeting the superior standards expected of companies supporting the public sector. 

Central Research, Inc. has been a government contractor since 2002, harnessing various solutions and services to help clients meet their objectives while enhancing customer experience. More importantly, the firm uses its role as a Small Business Mentor to offer dedicated services to small businesses, supporting them to grow and succeed in their respective business enterprise.

Central Research Outsourcing

A highly valued government contractor, CRI eliminates operational gaps for commercial organizations and federal agencies, offering critical solutions in contact centers, IT, program support, and financial recovery solutions. The company constantly seeks qualified subcontractors that can provide innovative, high-quality services in various socioeconomic categories.

CRI leverages research, industry insights, and analytics to create and execute cost-effective solutions that help government clients to enhance productivity, prioritize spending, and achieve key directives. The company’s success is attributed to its capacity to provide premium solutions in an agency-focused industry.

Central Research’s BPO services and pricings

According to its website, CRI offers various solutions for government and commercial enterprises, as seen below:

  • IT Security Assessment & Management
  • Software & Product Development
  • Contact & Call Centers
  • Financial Recovery
  • Program Support
  • Information Security Documentation
  • Acquisition Support

The company is a licensed collection agency tasked with debt recovery and using expert call center staff to retrieve client funds. CRI’s call center support is anchored on decades of experience servicing federal and state government corporations.

The firm is renowned for its commitment to excellence through quality service, attaining the highest ratings from commercial and public-sector partners. CRI understands the importance of customer satisfaction, ensuring its agents utilize a warm, hospitable approach to debt recovery.

Central Research, Inc. pricings

Central Research, Inc.’s pricing is not disclosed on its website and will depend on the business needs of its clients.

How Central Research outshines its competition

CRI capitalizes on its decades of experience assisting clients to reduce waste, abuse, and fraud in payment processing. The company has a knack for identifying incarcerated or deceased individuals and helping government agencies save funds by suspending and canceling ongoing payments. 

Central Research, Inc. has millions of records in its database and an experienced research team to verify and ascertain any individual’s documentation status. Consequently, the firm has several certifications, including:

  • ISO 9001: 2015 Quality Management Systems (QMS)
  • ISO 27000:2013 Information Security Management Systems (ISMS)
  • Federal Information Security Management Act (FISMA)
  • Payment Card Industry Data Security Standard (PCI DSS) 3.2

Key executives

  • Bobby McKinnon (CEO)

Bobby McKinnon has been the Central Research, Inc. Chief Executive Officer and President since 2021. He has over 25 years of experience providing IT solutions to the federal government, including senior management roles in the government contracting industry. 

  • Joseph Agyei (CFO)

Joseph Agyei has been the Central Research, Inc. Chief Financial Officer since 2018. He has an MBA from the University of Mary Washington and a bachelor’s degree in Accounting from George Mason University. He is also a member of several associations, including the Association of International Certified Accountants and the American Institute of Certified Public Accountants.

Central Research reviews and comparisons

Central Research, Inc. is a small-sized government contractor and financial services solutions provider in the United States. The firm has an above-average review score.

Central Research’s contact information

Central Research’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 479.419.5456.

Central Research news, podcast & articles

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Central Research videos & images

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