Globiva

Globiva is relatively new to the BPO market since the company started operating in 2018. It’s been growing thanks to funding and an acquisition from the CPP group to extend its services.

The three co-founders behind this company play an active role in the day-to-day operations and bring a combined 60 years of business leadership experience to the table.

Globiva specializes in business process management and has experience helping customers in several industries, including finance, travel, eCommerce, telecommunication, manufacturing, and more.

Globiva operates a facility in Gurugram, in the state of Haryana in the north of India. Gurugram is approximately 18 miles away from New Delhi.

This BPO service provider can help streamline and optimize crucial business processes. Here are some of the services offered:

• Customer service and support through phone, social media, email, live chat, and chatbots.
• Customer lifecycle management solutions that increase interactions and retention.
• Billing and order processing services, along with other revenue cycle management services.
• Automated HR processes, including payroll and hiring.
• Financial services like claims processing or credit underwriting.
• Integrated analytics for different outsourced or automated workflows.

Globiva’s pricing

The price will depend on the services you need, the size of your organization, and the volume of work you want to outsource to Globiva.

Globiva stands out by using the latest technology and leveraging automation solutions. Automating HR workflows is emerging as a cost-efficient practice as more small and medium businesses outsource their HR processes, and Globiva is positioning itself as a leader in this field.

Plus, this BPO provider can automate workflows in many verticals. The ability to design and implement customized automated workflows makes this vendor an ideal partner for businesses looking to cut costs.

The omnichannel approach to customer service is another advantage. Not all BPO providers offer solutions like chatbots.

Globiva also has an excellent social responsibility program. The company regularly donates funds to nonprofits that support access to education or drinking water, among other causes. It’s a plus for businesses looking for vendors with similar ESG values.

• Navneet Gupta (Co-Founder)

With an MBA and over 25 years of experience in business process management, Navneet Gupta is an expert in designing optimized workflows.

• Vikram Singh Nathawat (Co-Founder)

Vikram Singh Nathawat has more than 20 years of experience as a business process management specialist across several industries.

• Ashish Goyal (Co-Founder)

Ashish Goyal has a diverse background with experience in business finance, risk management, and financial planning. He is also an innovative leader who has a thorough understanding of the latest tech solutions for businesses.

With fewer than 500 employees, Globiva is smaller than other BPO service providers. However, working with a small vendor can be an advantage if you’re looking for a company with a more human scale.

Reviews from employees are somewhat mixed, but it’s not uncommon to see negative or neutral reviews in the call center industry where high turnover is a reality. There are a few reviews written by customers that praise Globiva for the quality of the services offered.

Globiva’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

Website https://www.globiva.com

LinkedIn http://www.linkedin.com/company/globiva-services

Facebook N/A

In addition, you may email them at [email protected]