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Consolidated CCS

3.1/5 • Glassdoor rating


Premier provider of nationwide directory assistance, operator services, and outsourced call center services. Our customer centric legacy spans more than 120 years of quality call center outsourcing. All Midwest based agents in two geographically diverse locations, the latest platform technology, and practically unlimited scalability.



Public or Private


Seats or staff



$10 mil. - $25 mil.





Kristal Fye, Regional Manager

Year Founded


Countries of fulfillment




Contact information


About Consolidated CCS: Review and comparison

Consolidated CCS is a call center service provider that is located in Mattoon, Illinois, United States. They offer budget-friendly services to small, medium, and large scale companies and businesses. 

Consolidated CSS can deliver compelling solutions for their clients using their key expertise and vast experience as a provider of outsourced contact center services. 

All their employees learned their skills in a customer-focused environment which was created to serve telecommunications clients.

Consolidated CCS Outsourcing

Consolidated CCS offers operational services, directory help around the country, and outsourced call center services. Their client-serving history dates back over 120 years of high-quality call center outsourcing. All their Midwest-based agents are in two distinct areas, and they have cutting-edge platform technology. 

They are North America’s only Operator Services supplier that has a vendor-supported platform. They have a cooperative pricing model that delivers competitive rates, as low as $.02 a call. 

Consolidated CCS’s BPO services and pricings

Consolidated CCS is a top offshoring provider that efficiently provides the following services:

  • BPO services 
  • PaaS services
  • Training
  • Call center services
  • Directory assistance 
  • Call center services
  • Operator service 
  • University answering services
  • Medical answering services
  • Service provider answering services 
  • Recruitment
  • Customer contact centers

Consolidated CCS offers BPO services to many industries like the health sector, banking and insurance, restaurants, education, e-commerce, telecommunications, and logistics. 

Consolidated CCS’s pricing

Consolidated CCS doesn’t have a standard pricing plan or set packages for its services. Every client that wishes to work with them gets a custom quote. The amount they will pay depends on the services the client requires, which means they have to contact a member of this company to know how much they will spend. 

How Consolidated CCS outshines its competition

Consolidated CCS offers many services, but here is what distinguishes them from other BPO service providers:

  • All their employees are all based in the United States. 
  • Answering services are offered 24 hours a day, seven days a week. 
  • Superior technology is utilized for recording calls, security, and sophisticated voice mails. 
  • Top-quality customer relation services. 
  • Expert IT assistance is available 24 hours a day, 365 days a year.
  • Risk management and recovery plans are made for each client.

Key executives

Kristal Fye (Regional Manager)

Kristal has almost 30 years of experience in project management, budgeting, project development, and workflow planning. She is a motivational project manager that efficiently empowers individuals to reach their full potential. 

Mariah Jennings (Assistant Manager)

She is passionate about her job, which involves training new teams and members of staff. She influences decisions positively and develops great relationships with both employees and clients.

She has almost 14 years of experience working at Consolidated CCS, within which she acquired many skills, including team management, strategic planning, telecommunications, and leadership. 

Consolidated CCS reviews and comparisons

The firm has many positive reviews from both clients and employees. They have a great work environment, and their efficient management makes the call center service business easier. They can be compared to other mid-sized companies offering similar services based in the USA.

Consolidated CCS’s contact information

Consolidated CCS’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 472-8382.


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