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Telvista

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About

Telvista is a premier provider of contact solutions that drive customer loyalty and create competitive advantage for our clients. With our highly trained staff of support professionals, we deliver superior service that protects and promotes our clients’​ brands in the traditional channels and we are specialists in social media.

Telvista provides creative, high-quality business solutions to a wide range of companies – from the Fortune 1000 to fast-growing start-ups. We consistently provide each client with innovative solutions specifically designed to increase revenues and lower costs.

Headquarters

-

Public or Private

Private

Seats or staff

1001-5000

Revenue

$100 to $500 million (USD)

Industries

-

Highlights

Domain Authority

30

Site traffic

1,189

OA ranking

-

Glassdoor rating

3.5

CrunchBase ranking

-

Details

Executive

Steven Ashley, Vice President of Business Development and Strategic Accounts

Year Founded

1997

Countries of fulfillment

-

Sectors

-

Contact information

972-919-7800

https://www.telvista.com/en

Social media

About Telvista: Review and comparison

Telvista is one of the leading international outsourcing service providers in North America. The company provides solutions for customer care, social media, and IT. Founded in 1997, Telvista has been providing BPO services for over 20 years.

Telvista aims to transform businesses with a wide range of services that will help clients retain their customer base by helping create new sales strategies and generating leads. 

Telvista’s affiliate companies provide additional support in the areas of social media consulting, mobile applications, and remote technical support, amongst other things. 

Potential clients can find helpful information about Telvista and its business services in the News Room blog, which can be found on the company’s website. 

Telvista Outsourcing

Texas-based Telvista has been in business for over 20 years and in addition to its headquarters in Dallas, the company also has offices in Tijuana, Mexicali, and Mexico City. Due to its close proximity to the U.S., Tijuana’s bilingual agents are well-versed in American culture and geography. 

Telvista’s highly educated workforce can accommodate companies as they grow and provide a lower price than its competitors in the U.S. market. Telvista also has an affiliate company, HITSS, which is headquartered in Dallas as well.

Telvista’s BPO services and pricings

Telvista offers the following services:

Contact Center

  • Customer Care
  • Consumer Affairs
  • Technical Support 
  • Sales
  • Back Office

Social Media 

  • Social Data Mining
  • Metric Development
  • Delivering Actionable Insights

Omnichannel

  • Voice
  • Email
  • IVR
  • Chat 

IT Services                  

  • Application Services
  • Systems Integration
  • Infrastructure
  • Staff Augmentation
  • Mobile Applications

Telvista ‘s pricing

Telvista’s pricing is based on the client’s needs. Potential clients can get more information by clicking on the “request info” button at the top of the homepage. Services are provided for international clients, as well as clients in Mexico and the U.S. Clients can also get information by emailing Telvista at [email protected]

 

How Telvista outshines its competition

Telvista has several certifications and recognitions.

IT Certifications

  • NMX-CC-9001-IMNC-2008 / ISO 9001:2008
  • IT SERVICE MANAGEMENT SYSTEM – ISO / IEC 20000:2011
  • CMMI DEV Level 5 (Mexico Sites)

Contact Center Certifications

  • Zippia’s Best Companies to Work For
  • Safe Company Certification 2015
  • Gil 88 Latam Contact Center & CRM Award
  • ISO 9001-2008
  • PCI Certified

 

Key executives

Jorge Rodriguez ( CEO / President)

 Mr. Rodriquez has been CEO of both Telvista and its affiliate company, HITTS. He has a background in sales and corporate operations and holds a Master of Science, Technology degree from Columbia University in New York City.   

Kimberly Keaton (VP of Operations) 

Ms. Keaton has a background in Telecommunications and customer experience and has been with Telvista since 2018. She has a BA in International and Global Studies from Pepperdine University. 

O.C. Hailey (Vice President Of Business Development) 

Mr. Hailey has been with Telvista since January 2019. He has a background in business development and has a Bachelor of Business Administration from James Madison University. 

Telvista reviews and comparisons

Telvista has a 3.2 rating on Google Reviews. In addition, they have a 3.4 rating on Indeed and a 5-star rating on Facebook. 

 

Telvista’s contact information

Telvista’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 972-919-7800.

References

https://www.glassdoor.com/Overview/Working-at-Telvista-EI_IE19492.11,19.htm

https://www.crunchbase.com/organization/telvista

Telvista news, podcast & articles

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Telvista videos & images

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