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2.3/5 • Glassdoor rating


Wasla Outsourcing has been established in 2003; Wasla Outsourcing main line of business is providing Outsourced Contact Center Service in Egypt, Regionally and Globally. Wasla Outsourcing has been meeting the offshore outsourcing needs of an ever-growing client list; we are committed to permanently outperforming ourselves by using best-in industry practices and platforms.

Wasla Outsourcing is a leading Egyptian company that enables organizations to strengthen the value of their relationship with their customers. Wasla Outsourcing is focused on providing exceptional value to its clients by building world class capabilities, delivering high quality services, and ensuring that the services provided are priced competitively. Wasla Outsourcing works with its clients to fully understand their needs and offer them customized solutions that turn customer interaction into a competitive advantage. Knowing that they are receiving high quality services and exceptional value, Wasla’s Outsourcing clients are free to focus on their core business and increase their profitability.



Public or Private


Seats or staff



$100 mil. - $250 mil.





Dina AboShawaly, CEO Office Manger

Year Founded


Countries of fulfillment




Contact information

(202) 2292 6161

About Wasla: Review and comparison

Wasla Outsourcing is a contact center and Business Process Outsourcing (BPO) services provider headquartered in Cairo, Egypt. The company has been offering unique and affordable outsourcing solutions to its large customer base worldwide since 2003.

As an outsourcing and offshoring consultant company, Wasla Outsourcing provides clients with a wide range of services that cover various aspects of business management. These services free business owners to focus on more important day-to-day tasks that need more attention and resources. 

The company strives to maintain a special relationship with all clients by providing the highest customer service. Building solid relationships allows the company to meet client needs with exceptional frequency and remarkable insight.

Wasla Outsourcing

Wasla Outsourcing focuses primarily on outsourcing solutions to companies needing help with hiring, telecommunication, and contact center services. With headquarters in Cairo, the company is a leader in the regional world of BPO and call center service providers.

Beyond their regional involvement, Wasla Outsourcing also plays a vital role in offering BPO services to global companies. The company works with clients worldwide with multiple locations and remote offices worldwide. 

Wasla’s BPO services and pricings

The company works with various industries to fulfill its mission of providing an “array of value-added BPO services” that meet each client’s specific and diverse needs. With such a focus on case-by-case solutions, the company can provide clients with valuable services such as:

  • BPO solutions
  • Call center services
  • Telecommunications expertise
  • Customer service
  • Technical support
  • Back office support
  • Training
  • Hiring 

With a focus on efficiency and effectiveness, Wasla Outsourcing looks to go above and beyond client expectations. The company strives to provide expert-level assistance for every service provided. The company seeks to be the leader regionally in BPO and contact center services.

Wasla Outsourcing’s pricing

Wasla Outsourcing provides various pricing packages for different client needs and expectations. Prices will vary depending on the specific parameters of a client’s project or service needs. Clients can contact Wasla Outsourcing for more information. 

How Wasla outshines its competition

Wasla Outsourcing strives to be a leader in the world of BPO and contact center services. A few key ways Wasla Outsourcing outperforms other contact center service providers in Cairo and Egypt include:

  • Bringing extensive service experience to every client interaction;
  • Offering top-of-the-line customer service and customer relationship service;
  • Offering competitive and affordable pricing options for clients based on specific needs; 
  • Creating avenues for increased communication between clients and their customers;
  • Helps clients develop better relationships with each customer. 

Because of a commitment to customer relations, Wasla Outsourcing strives to provide each client with world-class organization capabilities.

Key executives

  • Mohamed Shahawy (CEO)

Mohamed Shahawy has served as the CEO of Wasla Outsourcing for nearly 20 years. His experience in leadership makes him an invaluable asset to the mission and vision of the company.

Wasla reviews and comparisons

Wasla Outsourcing is a contact center and BPO services provider in Cairo, Egypt. The company is striving to become a contact center leader in the region and globally. While there are currently no reviews, the company competes with other global contact center service providers. 

Wasla’s contact information

Wasla’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (202) 2292 6161.

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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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