View all outsourcing firms

Physicians Answering Service

4.0/5 • Glassdoor rating


Physicians Answering Service is a telephone answering company that specializes in providing accurate, detailed, and customized medical answering service solutions for the West Coast — including but not limited to San Jose, Vancouver and our hometown of Portland.

What Physicians Answering Service offers its clients

Physician’s Answering Service is here 24/7/365, nights, weekends and holidays, and a supervisor with years of experience is always on the clock. If you’re in need of customer support, our experts are ready to answer the call — caring is our calling!

How Physicians Answering Service outshines the competition

We have fully-redundant technology with off-site data storage to ensure your information is never compromised.
Is your call volume too high for your receptionist? If they are busy on the phone all day, you might not be getting the most out of what their job entails – filing away information, talking to patients, and supporting staff.



Public or Private


Seats or staff



$5 mil. - $10 mil.





Rhea Brightmon, General Manager

Year Founded


Countries of fulfillment




Contact information


About Physicians Answering Service: Review and comparison

Physicians Answering Service began in 1990 with the goal of providing telephone answering and messaging services for the medical and dental industry. The company offers live operator services during business and after-hours 24/7 call monitoring. 

The company also offers appointment scheduling services and an app for secure messages with HIPAA compliance with encrypted content. 

The company has its headquarters in Portland, Oregon, and serves clients in the United States and Canada. The company has fewer than 100 employees. Its last reported revenue was $4 million

Physicians Answering Service Outsourcing

Physicians Answering Service provides services for doctor’s offices, clinics, hospice centers, and dental offices. With decades of experience working in the medical industry, the company understands how to provide caring phone support whether the caller needs empathy, emergency dispatch, or other services. 

Several organizations have awarded Physicians Answering Service with noteworthy recognition. In 2020, The Manifest named Physicians Answering Service the top Answering Service Company. Clutch awarded the company with a Top Voice Services award for 2021. 

Physicians Answering Service’s BPO services and pricings

The company offers a 14-day free trial for medical offices, hospice centers, clinics, and dentists. Their services include: 

  • 100% HIPAA compliance
  • Multilingual answering services
  • Voicemail and telephone number rentals
  • Automated call screening
  • Appointment scheduling and confirmation calls
  • Conference calls
  • Disaster backup
  • Patient follow-up calls
  • Office-hours coverage
  • Telephone, email, and text messaging

Physicians Answering Service’s pricing

Physicians Answering Service offers several up-front pricing packages. Most include preset minutes with holiday fees. The introductory package includes 50 minutes at $55 per month with email, voicemail, and more standard services. The top package is the Gold Package with 325 minutes for $300 per month. 

The company also offers additional services like secure messaging and on-call schedule maintenance. It can customize packages if a standard package does not fit. 

How Physicians Answering Service outshines its competition

The organization has been providing phone and messaging services for the healthcare industry for over three decades. They offer affordable plans and customized options. 

They outshine the competitors by offering: 

  • Fully redundant technology with off-site data storage;
  • 100% HIPAA compliance;
  • Assistance for busy on-site receptionists;
  • Standard or customized phone greetings; 

Physicians Answering Service has two sister companies that provide phone services for other industries. With their appointment scheduling and confirmation calls, health care providers experience fewer no-shows. 

Key executives

Rhea Brightmon (General Manager)

Rhea Brightmon has been the General Manager at Physicians Answering Service since 1990. 

Cathy Todd (Operations Manager)

Cathy Todd has been with Physicians Answering Service for over 20 years. 

Nancy Kotich (Director)

Nancy Kotich has been the Director at Physicians Answering Service since 1986. 

Physicians Answering Service reviews and comparisons

Physicians Answering Service receives top reviews from clients. On, customers reflect on the company’s flexibility, reliability, and responsiveness. Physicians Answering Service has worked with several medical offices for decades. 

Other reviewers comment on how the team at Physicians Answering Service routes calls to the correct channels. They are friendly and responsive. 

Physicians Answering Service’s contact information

Physicians Answering Service’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 866-729-9935.

Physicians Answering Service news, podcast & articles

No news, podcast & articles available for this BPO

Physicians Answering Service videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.