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3.8/5 • Glassdoor rating


VADS Berhad (VADS) is a fully Integrated Connectivity/ ICT/ BPO Solutions Provider. Established in 1991, it is currently a wholly owned subsidiary of Telekom Malaysia (TM) Berhad. We bring together people, processes and technologies to enable more effective and dynamic use of ICT and BPO Solutions. Together with VADS Lyfe, the TM Smart City Services provider, VADS is the only service provider in Malaysia that is able to provide end-to-end solution and managed services to our enterprise and public sector customers.

How VADS outshines the competition

We empower businesses with value-based innovative solutions and services which would allow you to focus on what you do best – your core business. This is in line with TM’s philosophy of “Business Made Easier”.



Public or Private


Seats or staff



$50 mil. - $100 mil.






Year Founded


Countries of fulfillment




Contact information



About VADS: Review and comparison

Founded in 1991, VADS currently operates as a wholly-owned subsidiary of Telekom Malaysia (TM) Berhad.

Its multinational team comprises experts with diverse skills and extensive experiences spanning operations, research, software development, and project management.

The collective expertise of VADS personnel, coupled with a global perspective, distinguishes the company in the industry.

VADS is committed to empowering businesses with innovative, value-based solutions and services, enabling them to concentrate on their core operations. This approach aligns with their ethos of “Business Made Easier.”

VADS Outsourcing

VADS operates as a fully integrated connectivity, ICT, and bpo solutions provider. It brings together individuals, processes, and technologies to facilitate more efficient and dynamic utilization of ICT and BPO Solutions.

This firm stands out as the sole service provider in Malaysia, capable of delivering end-to-end solutions and managed services to enterprise and public sector clientele.

VADS’s BPO services and pricings

Here are the services offered by VADS:

  • Contact center outsourcing
  • Transaction process outsourcing
  • Human capital management
  • Facilities and technologies outsourcing
  • Knowledge process outsourcing

Other services include:

  • Managed connectivity – VADS provides managed connectivity services, ensuring that clients have reliable and secure network connections tailored to their specific needs, backed by 24/7 monitoring and support.
  • Managed ICT – The company provides comprehensive management of clients’ information and communication technology infrastructure, including maintenance, optimization, and support, to enhance efficiency and productivity.
  • Data center and cloud – VADS delivers data center and advanced cloud solutions to store and manage clients’ data securely.
  • Smart services – Its smart services leverage innovative technologies such as AI and data analytics to deliver intelligent solutions that optimize business processes and drive digital transformation.

VADS’ pricing

For those interested in availing of VADS services, contact its expert team via its website to begin with a free consultation.

How VADS outshines its competition

VADS, as a responsible corporate citizen, plays an integral role in the country’s transition to a knowledge-based economy.

The following values sets VADS apart from its competitors:

  • Innovative
  • Professional
  • Reliable 
  • Always at your service
  • Customer focused

When clients engage with VADS, they can rest assured that a world-class deployment and operations team is monitoring and managing their site around the clock.

Initially listed on the Second Board of Bursa Malaysia Securities Berhad (formerly known as the Kuala Lumpur Stock Exchange) on August 7, 2002, VADS became the first subsidiary of TM to be publicly listed.

Key executives

Massimo Migliuolo (CEO)

Massimo, the CEO of VADS Berhad, maintains a limited online presence with minimal or restricted visibility. 

Rest assured, our research team is diligently working to gather more information, and this section will be promptly updated once additional details become available.

VADS reviews and comparisons

Although there are no reviews available for VADS at the moment, we recommend conducting a comparative analysis of the company with other midsize and large BPO providers in Kuala Lumpur, Malaysia, as well as similar firms in the Philippines, India, and the United States.

VADS’s contact information

VADS’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

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VADS news, podcast & articles

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