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3.8/5 • Glassdoor rating


TeleDirect provides on-demand software solutions unsurpassed in the contact center industry. Being the only on-demand contact center in the world, TeleDirect provides online scripting, reporting and lead delivery tools that incorporate your latest business needs in real time.

We can help with your call script design, work flow and all the key pieces of information an outsourced contact center needs to perform. Our consultation is free and with 50 years in the industry, we have plenty of experience on which to base our advice.



Public or Private


Seats or staff



$10 mil. - $25 mil.





Celia Puff, Chief Executive Officer (CEO), President, Board of Directors

Year Founded


Countries of fulfillment




Contact information


About TeleDirect: Review and comparison

TeleDirect is an innovative telecommunications and Business Process Outsourcing (BPO) services provider headquartered in Sacramento, California. This firm has provided cost-effective contact services to US-based businesses since 1961. 

This BPO company prioritizes giving clients customized call center answering services for their businesses looking for streamlined customer service solutions while prioritizing more critical tasks. 

Since its inception, TeleDirect has helped businesses across the United States build their brand and increase their sales. The firm’s current company size is 201 to 500 employees, and its last reported revenue is $18 million.

TeleDirect Outsourcing

The firm takes a customer-centric approach in providing flexible customer service solutions for optimizing business functionality. Their services also cater to businesses who need 24/7 coverage and the most enhanced tools for resolving client issues, assisting sales, and building brand trust.

In addition, TeleDirect has decades of experience to ensure clients that the firm knows how to create a call center plan that works for them. They’re also ISO 27001, PCI DSS, and HIPAA compliant.

TeleDirect’s BPO services and pricings

TeleDirect is a dynamic outsourcing provider that offers the following services:

  • Inbound Call Services
  • Marketing Assistance
  • RSVP Services
  • Customer Relationship Management (CRM)
  • Tolls
  • Project Management
  • Toll-Free Numbers
  • Bilingual Communication Services
  • Outbound Solutions
  • Lead Response Management

The firm also offers services to several industries, including healthcare, insurance, finance, education, retail, real estate, government, accounting, marketing, and media.

TeleDirect’s pricing

TeleDirect’s pricing depends on the client’s requirements or business needs. Typically, the more minutes they request, the higher the price will become. However, TeleDirect’s pricing models are flexible, allowing clients to request a free quote and choose a plan that suits them the best.

How TeleDirect outshines its competition

The firm takes pride in providing convenient communication services for businesses interested in reducing unanswered calls for their customers, especially when they need to focus on maintaining their operations. Their formula for success includes:

  • Improving customer service to resolve issues quickly through automated or live agents
  • Selecting and training qualified team members to match a client’s goals based on their professional culture or industry standards
  • Letting clients create a personalized answering script to make customer engagement more organic
  • Using the most efficient and up-to-date reporting and lead delivery tools to achieve more successful customer interactions
  • Motivating team members by treating them with respect

In addition, TeleDirect has given telecommunications specialists new job opportunities that encourage job growth throughout the United States.

Key executives

Celia Puff (CEO and President)

Celia Puff has been TeleDirect’s Chief Executive Officer (CEO) and President since 2014. She’s responsible for overseeing the company’s operations and creating strategies to ensure the firm moves in a successful direction.

Smitha Baliga (CFO)

Smitha Baliga has been TeleDirect’s Chief Financial Officer (CFO) since 2014. She’s responsible for tracking the firm’s cash flow and implementing financial planning based on any analyzed financial strengths and weaknesses.

TeleDirect reviews and comparisons

TeleDirect is an innovative telecommunications, contact center, and BPO services provider in Sacramento, California. Although we don’t have extensive reviews about this firm, we recommend comparing them with other contact centers in California offering cost-effective services anywhere in the United States.

TeleDirect’s contact information

TeleDirect’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (800)776-1081.


TeleDirect news, podcast & articles

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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