$10 mil. - $25 mil.
Celia Puff, Chief Executive Officer (CEO), President, Board of Directors
About TeleDirect: Review and comparison
TeleDirect is an innovative telecommunications and Business Process Outsourcing (BPO) services provider headquartered in Sacramento, California. This firm has provided cost-effective contact services to US-based businesses since 1961.
This BPO company prioritizes giving clients customized call center answering services for their businesses looking for streamlined customer service solutions while prioritizing more critical tasks.
Since its inception, TeleDirect has helped businesses across the United States build their brand and increase their sales. The firm’s current company size is 201 to 500 employees, and its last reported revenue is $18 million.
The firm takes a customer-centric approach in providing flexible customer service solutions for optimizing business functionality. Their services also cater to businesses who need 24/7 coverage and the most enhanced tools for resolving client issues, assisting sales, and building brand trust.
In addition, TeleDirect has decades of experience to ensure clients that the firm knows how to create a call center plan that works for them. They’re also ISO 27001, PCI DSS, and HIPAA compliant.
TeleDirect’s BPO services and pricings
TeleDirect is a dynamic outsourcing provider that offers the following services:
- Inbound Call Services
- Marketing Assistance
- RSVP Services
- Customer Relationship Management (CRM)
- Project Management
- Toll-Free Numbers
- Bilingual Communication Services
- Outbound Solutions
- Lead Response Management
The firm also offers services to several industries, including healthcare, insurance, finance, education, retail, real estate, government, accounting, marketing, and media.
TeleDirect’s pricing depends on the client’s requirements or business needs. Typically, the more minutes they request, the higher the price will become. However, TeleDirect’s pricing models are flexible, allowing clients to request a free quote and choose a plan that suits them the best.
How TeleDirect outshines its competition
The firm takes pride in providing convenient communication services for businesses interested in reducing unanswered calls for their customers, especially when they need to focus on maintaining their operations. Their formula for success includes:
- Improving customer service to resolve issues quickly through automated or live agents
- Selecting and training qualified team members to match a client’s goals based on their professional culture or industry standards
- Letting clients create a personalized answering script to make customer engagement more organic
- Using the most efficient and up-to-date reporting and lead delivery tools to achieve more successful customer interactions
- Motivating team members by treating them with respect
In addition, TeleDirect has given telecommunications specialists new job opportunities that encourage job growth throughout the United States.
Celia Puff (CEO and President)
Celia Puff has been TeleDirect’s Chief Executive Officer (CEO) and President since 2014. She’s responsible for overseeing the company’s operations and creating strategies to ensure the firm moves in a successful direction.
Smitha Baliga (CFO)
Smitha Baliga has been TeleDirect’s Chief Financial Officer (CFO) since 2014. She’s responsible for tracking the firm’s cash flow and implementing financial planning based on any analyzed financial strengths and weaknesses.
TeleDirect reviews and comparisons
TeleDirect is an innovative telecommunications, contact center, and BPO services provider in Sacramento, California. Although we don’t have extensive reviews about this firm, we recommend comparing them with other contact centers in California offering cost-effective services anywhere in the United States.
TeleDirect’s contact information
TeleDirect’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call (800)776-1081.