$1 mil. - $5 mil.
Samantha Walley, OwneR
About Comcepts: Review and comparison
Comcepts is an experienced administrative support outsourcing company serving hospitals, clinics, and independent medical practices across the United States since 2000.
An alumnus of Goldman Sachs’ 10,000 Small Businesses program, the firm provides an extensive suite of administrative and transcription services to small- and mid-size healthcare providers from their headquarters in Waveland, Mississippi.
With a staff of fewer than 50 employees, Comcepts’ services balance personal attention with “robust training” to offer a compassionate customer service experience that inspires trust and confidence in patients.
Comcepts supplies around-the-clock administrative services through their team of professional receptionists, transcriptionists, and nurses. On all fronts, the firm maintains HIPAA compliance while offering helpful and friendly service to patients.
The firm’s trained receptionists communicate effectively with patients through text messaging, email, and over the phone, including automated messages. Their multi-channel expertise and active engagement with patients prevent them from slipping through the cracks.
Comcepts’ triage nurses answer patients’ questions with speed and accuracy to assess their condition and prevent unnecessary appointments. Their polite and customer-oriented attitude ensures patient satisfaction.
Comcepts’s BPO services and pricings
Comcepts is a 24/7 medical support company that provides the following services:
- Medical Transcription
- Call Center Services
- Administrative Services
- Secure Text Messaging
- Appointment Scheduling
- Triage from Experienced Nurses
- Insurance Verification
- Patient Management Services
Because each practice will need a specialized combination of services, pricing must be discussed over the phone, by email, or via the information form on Comcepts’ website.
How Comcepts outshines its competition
Comcepts’ services reduce the operational strain on medical practices so healthcare providers can focus on maintaining a high standard of care. Their agents integrate with clients’ existing teams to offer “seamless and personal service” that decreases stress for both patients and medical staff.
Through excellent customer service skills, medical experience and training, and a dedication to serving patients, the firm’s receptionists manage patients’ needs with minimal oversight. Their 24-hour availability and rapid response time foster patient trust and satisfaction.
The company’s transcribers provide outstanding audio transcription services with an “accuracy of 98% above the industry standard,” efficient response times, and consistent HIPAA compliance. This reduces the risk of inaccurate or missing patient information and ensures clear and accessible documentation.
Samantha Walley (Owner)
Samantha Walley has owned and operated Comcepts since 2000. Walley has been recognized for her work serving small businesses on the Gulf Coast. In 2019, Walley launched sister company WorkWise to offer administrative services to businesses in non-healthcare industries.
Comcepts reviews and comparisons
Comcepts is a dedicated and compassionate administrative services company for healthcare providers. In the absence of formal reviews, we recommend comparing Comcepts to other administrative support companies that offer services to small- to mid-size healthcare providers in the Southeast United States.
Comcepts’s contact information
Comcepts’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 228-467-0156.