Minute Call

Minute Call is a 24/7 virtual receptionist and call center service for small and medium-sized businesses, based in Spain. Founded in 2025, the company answers inbound calls on behalf of its clients using native-speaking human agents or AI receptionists, depending on what each client chooses, and handles calls in Spanish, English and French.

Its receptionists act as an external front desk. Core services include greeting callers and taking structured messages according to a protocol tailored to each client, filtering sales and non-urgent calls, and qualifying leads by collecting key information so that the client’s team only spends time on relevant prospects. Minute Call also books appointments on the client’s behalf by integrating with its CRM and following its availability.

Where it makes sense, the company offers an AI receptionist for general inquiries and lower-cost coverage, while positioning its main service as humans-first. It says the service helps clients extend their hours, cover busy periods and avoid missed calls without hiring full-time reception staff.

Minute Call’s commercial model is designed for SMEs: there are no long-term contracts, billing is month to month, and the company says a service can be live within 48 hours. According to its website, it answers calls within 15 seconds on average and achieves a 98% answer rate, and it applies quality control to every conversation. The company states that its agents are native speakers based in Spain and that it is a commercial partner of Teleperformance.

The company was founded by Alberto Castiel, who according to the company is also head of global operations at the events platform Naboo and previously held general manager and country manager roles at the insurtech Leocare and Novum Bank.

Minute Call works with clinics and healthcare practices, dental clinics, real estate agencies, hospitality and tourism businesses, law firms, advisory and accounting offices, veterinary clinics, beauty and physiotherapy centers, insurers and driving schools. It suits SMEs in Spain and other European markets that rely on the phone for new business and need professional call handling without a fixed commitment.

Minute Call’s main headquarters is located in:

Calle Sierra de Grazalema, 35, 29016, Malaga, Málaga

Further, you may virtually reach out the company through the following contact information:

Website https://www.minute-call.com

LinkedIn https://www.linkedin.com/company/minute-call/

Facebook N/A

In addition, you may email them at [email protected] or call +34679261668.