OnlineFactory Asia

OnlineFactory Asia is a Business Process Outsourcing (BPO) center headquartered in Manila, Philippines. BPO uses subcontractors to carry out business operations for a company. Founded by Peter Eriksson in 2013, the company aims to help clients get ahead in the market by offering competitive prices for BPO services.

OnlineFactory Asia offers support 24/7 for services such as inbound/outbound calls, email, chat, and social media. Native speakers offer support in multiple languages, including English, German, and Swedish, and Norwegian. Many of the Nordic agents are fluent in two Nordic languages, making them an even bigger asset to the company. 

The trained professionals at OnlineFactory Asia have years of e-commerce experience and have worked with companies such as Uber, Dell, and many others.

The goal of this BPO company is to “make your business available via customer service 24/7,” and the core values of the company rely on three things that are expected from their employees, to be humble, loyal, and a performer. Loyalty to family is a big part of Filipino culture, and OnlineFactory Asia strives to build a loyal, family-like relationship with its employees. 

The office of OnlineFactory Asia is located outside the business district of Manila and is the largest employer in that area. By locating the office in a residential area, employees can save time by forgoing long commutes.

Since most of the employees live in the area, they can have more time with their families. Clients that use OnlineFactory Asia’s services are companies such as Bemz, Raw Nice, and Lyko.

OnlineFactory Asia provides the following BPO services:

• Customer Support
• Influencer Marketing
• Content Management

In today’s world, managing a website can be an arduous task. OnlineFactory Asia can help you with all aspects of content management. 

• Copywriting
• SEO
• Product descriptions
• Translations
• Image management
• Product layout

OnlineFactory Asia’s pricing

Pricing information can be obtained by clicking on the “contact us” link on the company’s website, and a customer service rep can discuss the client’s needs in detail to provide the best price.

By investing in its employees, OnlineFactory Asia provides top-notch customer service professionals to suit the client’s needs. Due to the large gap between the rich and poor in the Philippines, the company strives to bridge that gap for as many people as possible.

Other key qualities are:

• Using native speakers to provide the best communication with clients.
• Helping employees keep a good work/life balance by locating its headquarters in a residential area, where most employees live. 
• Developed their own SODE (sourcing, outreach, deal-making, and evaluation) model to help influencers with smaller followings reach a higher engagement.

Peter Eriksson (CEO)

In charge of marketing, client acquisition, finance, and leading the management team.

Johan Jedåker (Operations Manager)

Focuses on operations, client development, and client projects.

Kristina Mero (Office Manager) 

Responsible for employee satisfaction, environmental safety, and security.

Abegail Chermaine Arambala (Human Resources Manager) 

In charge of employee administration, benefits, and recruitment. 

Although there are not many reviews for this company online, reviews on Facebook rate OnlineFactory Asia five stars out of five.

OnlineFactory Asia’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://onlinefactory.asia/en/outsourcing-customer-support-philippines/

LinkedIn https://www.linkedin.com/company/onlinefactoryasia/

Facebook https://www.facebook.com/onlinefactoryasia

In addition, you may email them at [email protected] or call (+63) 9058185585.

https://www.glassdoor.com/Overview/Working-at-OnlineFactory-asia-EI_IE4684075.11,29.htm