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3.6/5 • Glassdoor rating

Overview want to help our e-commerce and online business clients to be more competitive by outsourcing services such as Customer Support, Content Management and Influencer Marketing.


What OnlineFactory offers its clients

Our strenghts is the combination of that we are price competitive, specialized in e-commerce/online business and work with tailor made solutions for best output.

How OnlineFactory outshines the competition

Our strenghts is the combination of that we are price competitive, specialized in e-commerce/online business and work with tailor made solutions for best output.

OnlineFactory company structure

We are a boutique BPO owned by 3 Swedish online entrepreneurs. We were founded 2013 but have been in the online field since the end of the 90´s.

Sample highlight service offering of OnlineFactory

We can offer English speaking agents for as low as USD 6/h. We can also offer agents which are fluent in Nordic, European and Asian languages.



Public or Private


Seats or staff



$1 mil. - $5 mil.





Peter Eriksson, CEO, Founder, Partner

Year Founded


Countries of fulfillment




Contact information

(+63) 9058185585

About OnlineFactory: Review and comparison

OnlineFactory Asia is a Business Process Outsourcing (BPO) center headquartered in Manila, Philippines. BPO uses subcontractors to carry out business operations for a company. Founded by Peter Eriksson in 2013, the company aims to help clients get ahead in the market by offering competitive prices for BPO services.

OnlineFactory Asia offers support 24/7 for services such as inbound/outbound calls, email, chat, and social media. Native speakers offer support in multiple languages, including English, German, and Swedish, and Norwegian. Many of the Nordic agents are fluent in two Nordic languages, making them an even bigger asset to the company. 

The trained professionals at OnlineFactory Asia have years of e-commerce experience and have worked with companies such as Uber, Dell, and many others.

OnlineFactory Outsourcing

The goal of this BPO company is to “make your business available via customer service 24/7,” and the core values of the company rely on three things that are expected from their employees, to be humble, loyal, and a performer. Loyalty to family is a big part of Filipino culture, and OnlineFactory Asia strives to build a loyal, family-like relationship with its employees. 

The office of OnlineFactory Asia is located outside the business district of Manila and is the largest employer in that area. By locating the office in a residential area, employees can save time by forgoing long commutes.

Since most of the employees live in the area, they can have more time with their families. Clients that use OnlineFactory Asia’s services are companies such as Bemz, Raw Nice, and Lyko.

OnlineFactory’s BPO services and pricings

OnlineFactory Asia provides the following BPO services:

  • Customer Support
  • Influencer Marketing
  • Content Management

In today’s world, managing a website can be an arduous task. OnlineFactory Asia can help you with all aspects of content management. 

  • Copywriting
  • SEO
  • Product descriptions
  • Translations
  • Image management
  • Product layout

OnlineFactory Asia’s pricing

Pricing information can be obtained by clicking on the “contact us” link on the company’s website, and a customer service rep can discuss the client’s needs in detail to provide the best price.

How OnlineFactory outshines its competition

By investing in its employees, OnlineFactory Asia provides top-notch customer service professionals to suit the client’s needs. Due to the large gap between the rich and poor in the Philippines, the company strives to bridge that gap for as many people as possible.

Other key qualities are:

  • Using native speakers to provide the best communication with clients.
  • Helping employees keep a good work/life balance by locating its headquarters in a residential area, where most employees live. 
  • Developed their own SODE (sourcing, outreach, deal-making, and evaluation) model to help influencers with smaller followings reach a higher engagement.

Key executives

Peter Eriksson (CEO)

In charge of marketing, client acquisition, finance, and leading the management team.

Johan Jedåker (Operations Manager)

Focuses on operations, client development, and client projects.

Kristina Mero (Office Manager) 

Responsible for employee satisfaction, environmental safety, and security.

Abegail Chermaine Arambala (Human Resources Manager) 

In charge of employee administration, benefits, and recruitment. 

OnlineFactory reviews and comparisons

Although there are not many reviews for this company online, reviews on Facebook rate OnlineFactory Asia five stars out of five.

OnlineFactory’s contact information

OnlineFactory’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (+63) 9058185585.


OnlineFactory news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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