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Active Telesource

About

Active TeleSource strives to be an invaluable partner for its clients in performing effective and positive communications with their customers. We achieve this result by being innovative, flexible, efficient, and maintaining communication with our clients throughout all aspects of their programs.

We can increase positive contact with your customer at the beginning of the relationship and continue throughout your customer’s entire life cycle.

Headquarters

-

Public or Private

Private

Seats or staff

201-500

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

6,506,870

Domain Authority

25

Site traffic

50

OA ranking

-

Glassdoor rating

2.8

CrunchBase ranking

-

Details

Executive

Goran Samojlovski, CEO

Year Founded

1997

Countries of fulfillment

-

Sectors

-

Contact information

503-546-1800

http://www.activetelesource.com/

Social media

About Active Telesource: Review and comparison

Active Telesource is a dynamic call center and Business Process Outsourcing (BPO) services provider headquartered in Milwaukie, Oregon. The company has been providing effective and positive customer support and communications solutions to its national market since 1997. 

Since its founding more than 25 years ago, Active Telesource has grown to two corporate offices in Oregon. Active Telesource is a privately operated company, and its last reported revenue is $35 million

Active Telesource Outsourcing

Active Telesource is dedicated to physical and technical security for all of its clients in various industries. The firm understands the importance of solid security protocols and systems when working in federally and state-regulated industries. The company is Red Flag Compliant and validates its security standards are evaluated annually by internal and 3rd party auditors. 

The firm is an approved vendor for multiple Gateways, Processors, and Card Network providers and works with leading technology providers to provide competitive and current solutions to its clients. Employees are trained to focus on customer experience and are routinely recognized and supported by the company for exemplary work in customer satisfaction.

Active Telesource’s BPO services and pricings

Active Telesource is a high-quality outsourcing provider that offers the following services: 

  • Technology trained support personnel 
  • Revenue recovery 
  • Evolvable 1st party customized solutions 
  • PCI-DSS compliant InterActive Payment Solutions
  • Customized integrable CRM Software solutions 
  • Virtual customer care/social media monitoring 
  • Platform transition and stabilization 
  • Analytics 
  • Customer retention 
  • Schedule and data management 
  • Seamless customer service 

The company offers its services to a wide variety of industries, including utility and energy, financial services, healthcare, telecommunications, and any other state or federally regulated industries like transportation and manufacturing. 

Active Telesource’s pricing

Active Telesource’s pricing will depend on the individual clients’ business needs and budget. The firm does provide a streamlined full-service customer support experience which should reduce unexpected expenses from things like employee staffing. 

How Active Telesource outshines its competition

The company is proud of its customer care formula that includes: 

  • Complete call stat transparency 
  • A culture of accountability
  • Commitment to quality, not quantity
  • Flexible solutions that meet call center challenges 
  • The ability to quickly pivot technology, systems, and processes to stay competitive, and adapt quickly to clients’ needs as well as state and federal requirements

Active Telesource is the vendor-partner of several award-winning companies. Additionally, the firm is HIPAA compliant, an Association of International Certified Professional Accountants (AICPA) organization, and a level one service provider as stated by the Payment Card Industry and Data Security Standard (PCI, DSS) organizations. 

Key executives

Goran Samojilovski (CEO) 

Goran Samojilovski has been the company’s President and Chief Operating Officer (CEO) since 1997. Samojilovski is a co-founder and has more than 30 years of call center Operations and Management experience in the business and financial industries. 

Gary. L. Clark (Vice President) 

Gary L. Clark has been the Vice President of the company since 1997. As a co-founder, Clark has acquired 25 years of experience in workflow automation through software engineering, and software development as well as Microsoft languages.

Active Telesource reviews and comparisons

Active Telesource is an enterprising customer contact center and BPO solutions provider in Oregon. Reviews mention the company’s flexible customizable benefits. Prospective clients can compare Active Telesource to other midsize and large BPO providers in Oregon, Washington, and California. 

Active Telesource’s contact information

Active Telesource’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 503-546-1800.

References

https://www.crunchbase.com/organization/active-telesource

https://www.glassdoor.com/Overview/Working-at-Active-TeleSource-EI_IE764446.11,28.htm

 

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The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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