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Outcess Solutions

2.4/5 • Glassdoor rating


At Outcess, we believe that digital technologies are driving a paradigm shift in how we live, work and play. This shift makes it possible and imperative for businesses to radically reshape how they interact and transact with customers and partners, seamlessly connecting and enhancing all aspects of their operations. Organisations that successfully embrace this shift will reap the benefits of reinventing their businesses, dramatically altering the ways in which they serve their markets, and in the process secure a significant digital advantage.

What Outcess Solutions offers its clients

Customized Solutions: BPO companies strive to understand their clients' business objectives and tailor their services accordingly. They offer customized solutions that align with the client's industry, target audience, and specific requirements. This ensures that the services provided are optimized for the client's unique business environment.

Domain Expertise: BPO companies often specialize in specific industries or business functions, such as healthcare, finance, IT, customer service, or sales and marketing. They leverage their domain expertise to provide in-depth knowledge and industry-specific insights, enabling them to deliver high-quality services that meet industry standards and regulatory requirements.

Technology and Innovation: BPO companies embrace technology and leverage it to drive efficiency, productivity, and cost savings for their clients. They invest in advanced tools, automation, analytics, and CRM systems to streamline processes, improve service delivery, and provide real-time reporting and analytics. By staying at the forefront of technological advancements, BPO companies can offer innovative solutions that enhance their clients' operations.

Scalability and Flexibility: BPO companies understand that clients' needs can change over time. They offer scalable solutions that can easily accommodate fluctuations in demand, allowing clients to expand or contract their services as required. BPO providers also offer flexible engagement models, such as project-based, short-term, or long-term contracts, to suit the clients' specific business needs and budgetary constraints.

Focus on Quality: BPO companies prioritize delivering high-quality services to their clients. They have robust quality assurance processes in place, including regular monitoring, performance evaluation, and continuous improvement initiatives. By maintaining stringent quality standards, BPO providers ensure that their clients receive top-notch services that meet or exceed their expectations.

Cost Savings: BPO companies aim to help clients reduce operational costs and achieve cost savings. By outsourcing non-core business functions, clients can focus on their core competencies while leveraging the expertise and cost-efficiency of the BPO provider. BPO companies often operate in countries with lower labor costs, enabling clients to benefit from cost-effective solutions without compromising on service quality.

How Outcess Solutions outshines the competition

At Outcess Solutions, we have established ourselves as a leading provider of Business Process Outsourcing (BPO) services by offering unique value to our clients. Here are some key ways in which we outshine our competition:

Customer-Centric Approach: We place our clients and their customers at the forefront of everything we do. Our customer-centric approach ensures that we deeply understand our clients' needs and strive to exceed their expectations. We go the extra mile to deliver personalized solutions, provide exceptional support, and build long-lasting partnerships based on trust and collaboration.

Specialized Industry Expertise: With our deep knowledge and experience in the hospitality industry, we bring a specialized skill set and insights that set us apart from competitors. Our team understands the unique challenges and requirements of the hospitality sector, enabling us to tailor our services specifically to meet the needs of our clients in this industry. This industry focus allows us to provide targeted solutions that drive results.

Technology and Innovation: We continuously invest in cutting-edge technology and innovative solutions to stay ahead of the curve. By leveraging advanced tools, automation, and analytics, we enhance operational efficiency, drive productivity, and deliver superior outcomes for our clients. Our commitment to staying at the forefront of technological advancements positions us as a forward-thinking partner that can bring efficiency and innovation to our clients' business processes.

Comprehensive BPO Services: We offer a diverse portfolio of BPO services, including customer service, inbound and outbound calls, complaints and campaign management, telemarketing, lead generation, and qualification. Our wide range of services enables us to provide end-to-end solutions and support to our clients, allowing them to streamline their operations and focus on their core business objectives. We pride ourselves on being a one-stop solution provider for all their BPO needs.

Proven Track Record: Our track record of success and client satisfaction sets us apart from the competition. We have a strong history of delivering exceptional results for our clients, helping them achieve their sales and marketing goals, improve customer experiences, and drive revenue growth. Our testimonials and case studies attest to our ability to consistently deliver value and make a positive impact on our clients' businesses.

By combining our customer-centric approach, specialized industry expertise, commitment to technology and innovation, comprehensive service offerings, and proven track record, Outcess Solutions stands out as a trusted and reliable partner for businesses seeking exceptional BPO solutions. We are dedicated to surpassing client expectations and providing a competitive edge that drives success in today's dynamic business landscape.

Outcess Solutions company structure

Outcess Solutions Nigeria Limited is a privately held company, meaning it is not publicly traded on any stock exchange. The ownership of the company is divided among its shareholders, who have invested capital and hold shares in the company. The ownership structure of Outcess Solutions Nigeria Limited can be described as follows:

Shareholders: The company has a group of shareholders who collectively own the company. Shareholders are individuals or entities that have invested capital into the company in exchange for shares. The specific ownership distribution among shareholders may vary and can be based on factors such as the amount of capital invested or other agreements among the shareholders.

Founder/Initial Investors: Outcess Solutions Nigeria Limited may have one or more founders or initial investors who played a key role in establishing the company. These individuals or entities may hold a significant portion of the company's shares and have played a crucial role in its early development and growth.

Management: Outcess Solutions Nigeria Limited has a management team responsible for overseeing the day-to-day operations and strategic direction of the company. The management team is typically led by a Chief Executive Officer (CEO) or Managing Director who is responsible for making key decisions and ensuring the company's success. The management team may also include other executives, such as Chief Financial Officer (CFO), Chief Operations Officer (COO), or Chief Marketing Officer (CMO), depending on the company's organizational structure.

It's important to note that the specific ownership structure of Outcess Solutions Nigeria Limited may not be publicly disclosed, as it is a private company. The ownership distribution and structure may be subject to change over time due to various factors such as investment, divestment, or the introduction of new shareholders.

Sample highlight service offering of Outcess Solutions

Introducing Outcess Solutions' "Business Booster" Package - The Ultimate Solution to Ignite Your Success!

Are you ready to take your business to new heights? Look no further than Outcess Solutions' "Business Booster" Package - the game-changing offering designed to skyrocket your success. Here's why it's the most eye-catching and compelling deal you'll find:

Tailored Solutions: With our "Business Booster" Package, you gain access to a wide range of customized services that are specifically designed to fuel your business growth. From lead generation and qualification to telemarketing, customer support, and campaign management, we've got all the essential components covered. Our team of experts will craft a personalized strategy to propel your business forward, ensuring maximum impact across every touchpoint.

Unparalleled Expertise: At Outcess Solutions, we take immense pride in our team of industry-leading experts who have a proven track record of delivering exceptional results. With deep knowledge and extensive experience across various sectors, we possess the know-how to help your business thrive. Our specialists will work closely with you, leveraging their expertise to devise strategies that align with your goals, surpass expectations, and position you as a true industry leader.

Unbeatable Value: We understand that affordability is a crucial factor for businesses of all sizes. That's why our "Business Booster" Package offers an unbeatable value proposition without compromising on quality. By bundling together a comprehensive set of services, we provide you with a cost-effective solution that maximizes your return on investment. With Outcess Solutions as your partner, you can achieve rapid growth without draining your resources.

Proven Success Stories: Don't just take our word for it - the "Business Booster" Package has already helped numerous businesses achieve remarkable success. Our clients have experienced significant increases in sales, expanded customer bases, enhanced brand recognition, and elevated customer experiences. By partnering with Outcess Solutions, you'll join a league of thriving businesses that have trusted us to supercharge their growth.

Flexible and Scalable: We understand that businesses have unique needs and growth trajectories. That's why our "Business Booster" Package is designed to be flexible and scalable. Whether you're a startup looking to make a splash or an established company aiming for exponential growth, we can tailor our services to suit your specific requirements. As your business evolves, we'll be right there with you, adjusting our strategies to keep you on the fast track to success.

Don't miss out on the opportunity to ignite your business success! The "Business Booster" Package from Outcess Solutions is the ultimate solution to propel your growth, boost your bottom line, and leave your competitors in awe. Contact us today to unlock the full potential of your business and secure your position as an industry leader. Get ready for unparalleled success with Outcess Solutions as your trusted partner!


75 Opebi Road, Ikeja, 100001, Lagos, Lagos

Public or Private


Seats or staff



$25 mil. - $50 mil.

  • Financial Services
  • Recruiting Staffing
  • SaaS
  • Software Tech/IT



Ikenna Odike, MD/CEO

Year Founded


Countries of fulfillment


  • Full service BPO
  • IT Services and IT Consulting
  • Outsourcing Consultancy
  • Seat Leasing BPO
  • Software & Application Development
Contact information


About Outcess Solutions: Review and comparison

Outcess Solutions is a business process outsourcing (BPO) and integrated customer engagement firm specializing in delivering innovative digital solutions. 

Each solution is designed to empower customers to optimize the performance of people and organizations. By increasing optimization, the firm allows each client to find effective and efficient solutions.

The firm operates under the assumption that technology is shifting the way businesses work. By specializing in assisting clients with embracing this shift, the firm helps each customer interact with technology on a new level and enhance the success of their business.  

Outcess Solutions Outsourcing

Headquartered in Lagos, Nigeria, Outcess Solutions works with clients to reimagine their businesses and alter how they serve the markets.

Outcess Solutions’s BPO services and pricings

Outcess Solutions provides solutions with a preventative and progressive approach, helping clients increase sales and eliminate business threats. Serving businesses of all sizes, the firm excels at delivering quality solutions at an affordable rate. Those services include:

  • Business process outsourcing
  • Systems integrations
  • Consultancy
  • Cloud services
  • Managed services
  • Tech solutions
  • Contact center
  • Training
  • Artificial intelligence
  • Recruiting
  • Cloud solutions
  • Customer service solutions
  • Contact center solutions
  • Microsoft 365

Outcess Solutions strives to align with client goals, prioritizing problem-solving and customer satisfaction. Each service is designed with a focus on innovation, creating dynamic opportunities for client success. Utilizing a tailor-made approach, the firm allows each client to maximize their opportunity for growth. 

Outcess Solutions pricing

The company provides various packages for each service, with each package tailored to meet client needs. While no specific pricing information is currently available, the firm seeks to provide quality service at competitive rates to ensure that each client is left satisfied. 

How Outcess Solutions outshines its competition

Outcess Solutions offers cutting-edge business solutions. Utilizing over a decade of experience, the firm operates intending to inspire and empower people and organizations. 

With a cost-effective mode of operation, the firm operates under a highly skilled leadership team that engages with each client to determine specific needs. 

The company strives for prompt and flexible solutions that meet client needs on every level. Focusing on its customers and their satisfaction, it designs each solution to improve the customer’s experience. 

Key executives

Outcess Solutions benefits from the leadership of experienced industry professionals who have dedicated their lives to finding new and innovative ways to provide excellent outsourcing services across various industries.

  • Augustine Lakemfa (CEO)

Leading the digital art, design, and marketing firm, Lakemfa brings years of experience in website design, development, and digital marketing. As a sales and marketing manager, Lakemfa gained experience bringing products to market and working with software technology. This experience has proven crucial to his work leading the firm.

Outcess Solutions reviews and comparisons

Outcess Solutions is a BPO and integrated customer engagement firm that specializes in delivering innovative digital solutions. This award-winning firm strives to build solid partnerships and sustainable solutions to complex problems. 

While no reviews are currently available, the firm has gained a reputation for its effectiveness in the industry.

Outcess Solutions’s contact information

Outcess Solutions’s main headquarters is located in:

75 Opebi Road, Ikeja, 100001, Lagos, Lagos

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 08037494503.


Outcess Solutions news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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