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Matrix Business Services

3.2/5 • Glassdoor rating


Matrix is a passionate team of professionals providing People, Product, and Process assurance services for enterprises across different industry segments for better compliance and risk mitigation.

Listed by NASSCOM as one of the “Emerge 50” companies, Matrix has its headquarters in Chennai.



Public or Private


Seats or staff



$250 mil. - $500 mil.





Jayasree Srinivasan, Chief Executive Officer

Year Founded


Countries of fulfillment




Contact information

099401 76700

About Matrix Business Services: Review and comparison

Matrix is an innovative Business Process Outsourcing (BPO) services provider headquartered in Chennai, Tamil Nadu, India. The firm has provided cost-effective business assurance outsourcing solutions to its global market since 2003. Services include product assurance, process assurance, and people assurance. 

Matrix BPO provides transparent overviews of your business supply chain, employees, and claim management. With high-profile companies in the pharmaceuticals, lifestyle, retail, FMCG, and BFSI industries, Matrix offers superior solutions. 

With two decades of experience, Matrix has expanded its operations over the Asia-Pacific region. The company’s current company size is 250-500 employees, and it reported revenue of over $476 million US dollars.

Matrix Business Services Outsourcing

Matrix utilizes a delivery model combining back-office and field execution strategies. There is a principal delivery center in Chennai, with a network of 11 branches and over 60 remote offices all over India. 

Outside India, there are satellite offices in Bangladesh and the Arabian Peninsula. With multiple strategic locations, Matrix provides a local presence and quick turnaround.

Matrix Business Services’s BPO services and pricings

With two decades of experience, Matrix Business Services supplies complete product assurance services that seamlessly cover the front-end supply chain for businesses from the warehouse to distributors to the retailer’s final destination. 

Product assurance outsourcing services

Product assurance outsourcing includes the following services.

Front-end supply chain 

Warehouse and depot audits including stock auditing, quality control audits, internal safety audits, fixed asset verification, operational audits, and internal audits at retail locations. 

Distribution audits 

Due diligence for prospective distributors, price protection audits, stock validation, ROI validation, damage claims verification, market returns certification, and total operational performance reviews. 

Back office 

Processing of distributors’ claims and account reconciliation.

Retail audits 

Display audits, verification of signage, fixed asset verification, and product flow control throughout retail operations. 

Process assurance outsourcing services:

Process assurance outsourcing includes the following services.

Accounts receivable 

Accounting management to control incoming funds and distribution

Distributor claims management  

Verification of claims submitted through distribution channels for damages, lost in transit, and faulty products.

Reconciliation services 

Complete accounting services to handle all financial aspects of your business with a transparent process. From A/R to A/P, Matrix returns the time and employee hours to the company to focus on core processes.

Employee claims processing  

This service includes verifying and processing vendor payments and franchisee partner payments.

Accounts Payable  

Timely response and payments to ensure supply chain efficiency

People assurance services

Employee background checks are viable to a business for security on all levels. Matrix provides various customizable levels to suit the needs of a business. Standard checks include address verification, academic checking, employment history, criminal background, drug testing, character reference checks, and database verification at the standard level. Matrix has a solution for each requirement for businesses needing social media checks, credit verification, or gap in employment verification. 


Matrix’s proprietary web-based application is available 24/7, offering SSL Comodo secure transactions with auto-generated reports. A basic method to verify potential employees.


A fully automated verification tool with reduced turnaround time. RapidVerify ensures compliance with all ordinances and verification of complete accuracy. With AI/ML technology, software spontaneously checks within 10-15 minutes of upload. 


Seamless pre-employment verification is available directly on a client dashboard. Checkwork integrates all employment history into one report, saving time and money. 

Matrix’s pricing

Matrix’s pricing will depend on the client’s requirements and business needs and customize packages with one or all of Matrix’s BPO offerings. 

How Matrix Business Services outshines its competition

Across an array of industries, Matrix is the company to turn to if a company hires employees or sells products and services through distribution networks. Efficiency in every business’s people, products, and processes with exceptionally cost-effective offerings. 

Key executives


Matrix Business Services reviews and comparisons

Matrix has no reviews or qualifications on the most significant websites.

Matrix Business Services’s contact information

Matrix Business Services’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 099401 76700.

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