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121 BPO

0.0/5 • Glassdoor rating


Our business model is two-fold, comprising of an Inbound as well as Outbound component in which we have experience in excess of 24 years. Our market-leading technology and resources allow us to provide excellent services 24 hours per day, 7 days per week.

Our services listing include online reporting, mobile/electronic vouchers, surveys, and other customized offerings to suit your brand’s needs. A customer care center seat can also be offered at a price within your means.

What 121 BPO offers its clients

We are the market leader for a holistic Customer Care Service Solution, servicing over 500 International and local brands. Furthermore, we are the outsourcing partner of choice for various EU tech companies and startups; by offering unique structuring and competitive prices.

How 121 BPO outshines the competition

Our specialist teams find customized individual solutions which are tailor-made to suit our client’s needs.



Public or Private


Seats or staff



$1 mil. - $5 mil.





Waldo Johan Willemse, Managing Director

Year Founded


Countries of fulfillment




Contact information

27 87 285 7500


About 121 BPO: Review and comparison

121 BPO Client Services is a privately-owned, broad-spectrum business process outsourcing company based in Cape Town, South Africa. 

121 BPO was founded in 1994 on the belief that basic call center and audio text work changed the lives of clients nationwide. Today, 121 BPO has over 500 clients both nationally and internationally. 

121 BPO prioritizes growth and innovation in addition to its clients’ needs. This way, the company is always growing and expanding to be better suited to meet its clients’ needs. 121 BPO has made it its mission to provide excellent customer care services while also providing an unforgettable call center experience. 

121 BPO is a very small company with an estimated 11 to 50 current employees.

121 BPO Outsourcing

121 BPO is a call center and back-office support company based in Cape Town, South Africa. The company isn’t limited to South African clients, though. 121 BPO has had over 500 clients in its 24 years of operation, ranging from national to international corporations. 

Some of 121 BPO’s clients include major corporations like Nestle, Pioneer Foods, Lindt, Pepsico, Take 5, and many more.

121 BPO’s BPO services and pricings

121 BPO offers a wide range of back-office and call center services to clients all around the world. Some of the company’s services include: 

  • Customer care
  • Complaints and crisis management
  • Technical support
  • Social media management
  • Inbound calling
  • Outbound calling
  • Concierge services
  • Contact center consulting
  • Business intelligence
  • Survey reporting

121 BPO Client Services’ pricing

121 BPO works hard to save its clients as much money as possible while providing high-quality customer services. The company doesn’t list its specific prices on its website, but you can fill out a contact form to get in touch with a representative to further discuss specific service prices. 


How 121 BPO outshines its competition

121 BPO is a small business process outsourcing company with less than 50 employees total. Despite its small size, the company has acquired global clients, including major corporations like Lindt and Nestle. That’s a huge accomplishment compared to competing companies that have hundreds of more employees than 121 BPO. 

121 BPO goes out of its way to train its employees to expertly handle customer service interactions to retain as many clients as possible. 121 BPO also prioritizes growth to provide its clients with the most effective and innovative solutions available on the market. 

Key executives

Waldo Johan Willemse (Managing Director)

Waldo Johan Willemse has been the managing director for 121 BPO Client Services for 7 years. Before that, he was the CEO of the company for 2 years. He graduated with a Bachelor’s degree in law from Stellenbosch University in 2012. 

121 BPO reviews and comparisons

121 BPO Client Services works hard to ensure that its clients are satisfied with the back-office support and call center services that the company has to offer. We could not find any verified reviews from employees at 121 BPO, but the company is comparable to other small BPO agencies in South Africa.

121 BPO’s contact information

121 BPO’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

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121 BPO news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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