$5 mil. - $10 mil.
Bony Rodriguez, General Manager
About EnergyCare: Review and comparison
EnergyCare is a leader in Call Center Solutions to offer the most differentiated and scalable CX in the energy industry. Since its inception in 2011, the company has serviced alternate energy suppliers and other renowned brands in the energy sector. The company provides critical support to gas, electric, and other renewable-energy services.
The CX leader has a corporate culture that is anchored on customer acquisition. That’s the reason the company consistently strives to outperform the competition. The firm provides cost-effective, common-sense, and efficient solutions to partners, stakeholders, and clients with an energy-exclusive focus.
Energy is at the core of the company’s DNA, with a workforce of experienced professionals in various territories, products and tariffs. The company utilizes its industry knowledge to provide practical solutions and products that are quick to launch.
EnergyCare considers the customer’s concern, addressing issues at any point in the business process. Whether sales-agent interactions or LDC notifications, the EnergyCare team has the depth of knowledge and patience to provide the best solutions to client challenges.
The company understands the intricacies of cost to acquire and cost to serve better than its competition. The corporate foundation built on accelerating organic sales, helping North American leading retail suppliers in their campaigns to meet business objectives. EnergyCare is headquartered in Las Vegas, Nevada, with a satellite team in Columbia.
EnergyCare’s BPO services and pricings
According to its website, the energy-exclusive firm provides the following services:
- Safe Harbor Compliance
- CMS Integration
- CIPHER System
- Online Chat
The company’s pricing is not disclosed on its web pages and will depend on the client’s business requirements.
How EnergyCare outshines its competition
The company leverages its singular focus on the energy industry to take a deep dive into the client’s thought process, which is critical to satisfying Inbound questions and issues. The company provides a dedicated EnergyCare Account Manager who oversees every aspect of the customer’s needs, from technical implementation to staffing.
The company goes beyond the limits of what’s obtainable in the industry and takes the initiative in the following:
- Soft Skills Training: EnergyCare provides highly specialized training that is consistently improved to produce the industry’s best. The company also understands the importance of successful customer interaction and making a human connection.
- First Party Collection Services: The company provides an easy, flexible payment solution for client customers because it understands the value of maintaining the best customer relationship. EnergyCare utilizes a PCI-compliant payment system, fully integrated into clients’ CRM to reduce bad debt.
- Market-Rule Compliant: The call center outsourcer understands the nuances of deregulated markets, staying on top of the game despite evolving regulations.
Bony Rodriguez (General Manager)
Bony Rodriguez has been the company’s General Manager since 2018 and has a Bachelor’s Degree in Business Administration and a Graduate Degree in Management and Sports Administration. She is based in the new EnergyCare facility at Barranquilla, Colombia.
Jacqueline O’Malley (Site Director)
Jacqueline O’Malley is the Site Director for the company. She leverages her call center experience to fulfill client needs and expectations. She was the Director of Quality for Energy Services before moving into Executive Energy Management in 2010.
EnergyCare reviews and comparisons
EnergyCare is a small-sized Call Center in the United States. The company shows a poor review score but is always working on improving its services and finding ways to better serve clients.
EnergyCare’s contact information
EnergyCare’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 888-870-1933.