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Fusion CX

3.1/5 • Glassdoor rating



4877 Higbee Ave NW, 2nd Floor,Canton,, 44718, Canton, Ohio

Public or Private


Seats or staff



$1 bil. - $5 bil.

  • BPO
  • BPO industry
  • Business Consulting and Services
  • Ecommerce
  • Education
  • Energy
  • Financial Services
  • Healthcare
  • Insurance
  • Pharmaceutical
  • Retail
  • SaaS
  • Software Tech/IT
  • Telecoms
  • Transportation
  • Travel
  • Utilities




Year Founded


Countries of fulfillment
  • Colombia
  • India
  • Mexico
  • Philippines
  • United States
  • Customer Service
  • Finance & Accounting
  • Full service BPO
  • Outsourcing Consultancy
  • Specialized BPO Vertical
Contact information


About Fusion CX: Review and comparison

Fusion CX stands out as one of the rapidly expanding providers of business process management and global customer experience management solutions. 

This top-tier BPO company delivers omnichannel consumer engagements in over 40 global and regional languages to a clientele exceeding 250 worldwide. 

Fusion CX consistently enhances its client success through superior customer service. It is backed by a global workforce exceeding 14,000 well-vetted professionals coming from diverse educational and ethnic backgrounds. 

Fusion CX operations leverage state-of-the-art AI & ML-enabled digital solutions to optimize efficiency, performance, and overall workspace experience. 

This strategic approach allows the company to integrate technological innovation into its customizable services, ensuring impactful customer engagements and superior CX deliveries.

Fusion CX Outsourcing

Fusion CX has been among the leading BPM solutions providers for the past 33 years. It bridges the gap between brands and their customers using innovative technology and the strength of human connections through a variety of outsourcing services.

Fusion CX has physical offices located across the globe, in Albania, the UK, Kosovo, Morocco, India, the Philippines, Thailand, Indonesia, the US, Jamaica, Mexico, El Salvador, and Colombia. 

Further, this outsourcing services company caters to sectors like Banking and Finance, Insurance, Fintech, Ecommerce, Healthcare and Life Sciences, Travel and Hospitality, and Retail. 

Fusion CX’s BPO services and pricings

Fusion CX offers the following:

  • Customer engagement 
  • Customer service
  • Tech support
  • Live chat
  • Social media
  • E-mail

Digital solutions

  • Data annotation
  • Intelligent digital transformation
  • Cognitive Automation
  • WorkSpace QMS 
  • Perfect pitch
  • Voice

Utility billing 

Lead generation 

Fusion CX’s pricing

Fusion CX’s pricing plans will depend on each client’s requirements. Contact Fusion CX’s experts today to get a free quote!

How Fusion CX outshines its competition

At Fusion CX, all its experts strive for excellence in all that they do. This commitment is evident in their work ethic and the culture they cultivate. 

Their dedication to excellence has driven them to deliver groundbreaking projects, as evidenced by the following awards and recognitions:

  • Most Impactful System Award by Global Workforce Management Forum

Fusion CX was honored with the esteemed “The Most Impactful System Award” from the Global Workforce Management Forum (GWFM) for its exclusive workforce management tool. 

This accolade acknowledges workforce management tools that exhibit maturity in both adoption and design, contributing significant value to the business.

  • World Leadership Congress and Award

The company bagged the award for Business Leader of The Year 2021 by the World Leadership Congress and Award. 

It has also secured the ‘Quality Excellence Award for Best Operational Process’ and the ‘Award for Best Operational Excellence & Quality in BPO Industry’ during the 19th Global Edition and 4th Indian edition of the Business Leader of the Year event in 2021.

  • TMC CRM Excellence Award

Fusion CX received an acknowledgment from TMC – the 22nd Anniversary CRM Excellence Award from the esteemed publication CUSTOMER magazine.


Fusion CX received the Best Employer Brand in Asia for the year 2022 at the ASIA’S EMPLOYER BRAND AWARDS 2022. This recognition was conferred during the 17th Employer Branding Awards event held on August 17, 2022, in Singapore.

Key executives

Pankaj Dhanuka (Co-Founder and CEO)

Pankaj Dhanuka has been the Chief Executive Officer at Fusion CX since January 2008. 

With over 30 years of experience, his visionary leadership has been pivotal in guiding Fusion CX to become a leader in outsourcing and customer experience transformation. 

Pankaj’s passion for process automation, customer-centric service, and operational excellence has played a crucial role in the company’s success.

Kishore Saraogi (Co-Founder and Director)

Kishore Saraogi is a seasoned entrepreneur with over 30 years of experience in the business process outsourcing industry. He has played a crucial role in establishing successful global operation centers and expanding business lines. 

His leadership has been evident in the group’s growth through the successful acquisition of several companies, showcasing his ability to lead and integrate diverse ventures.

Fusion CX reviews and comparisons

Fusion CX stands as a distinguished player in the outsourcing and customer experience transformation industry, earning a notable 4.5-star rating on Gartner.

Fusion CX’s contact information

Fusion CX’s main headquarters is located in:

4877 Higbee Ave NW, 2nd Floor,Canton,, 44718, Canton, Ohio

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call .

Fusion CX news, podcast & articles

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Fusion CX videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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