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Mindpearl

About

We specialize in inbound multichannel customer support across multiple verticals from our quality, strategically located centres in Fiji, South Africa, Peru, Malaysia, and Fiji. As an international, award-winning, multilingual contact centre, we know that our staff and the relationships we have with our clients are our greatest and most valuable assets. Because of this, we work tirelessly to embody our client’s brands. We call this client experience: Our people, your brand.

What Mindpearl offers its clients

We were one of the first outsource contact center providers to adopt and deliver a true ‘follow-the-sun business model. Since 1999, we can attest that it works. The ‘follow-the-sun ‘business model supports clients with multilingual and extended operation hour service requirements through a balanced use of our global sites. We route customer contacts to different geographies and time zones effortlessly. We use a virtual Avaya call center infrastructure between our sites, supported by a global MPLS network. The benefits to our clients is 24/7 coverage, cost efficiencies, higher agent occupancy, and business continuity.

How Mindpearl outshines the competition

Mindpearl offers businesses across the globe customized multichannel customer service & support. Our flexible outsourcing services are seamlessly channeled via our contact centers located in South Africa, Fiji, Peru, and Germany, offering over 25 spoken languages. Mindpearl is outsourcing made simple.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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