Mindpearl

Mindpearl is an internationally renowned, award-winning BPO (Business Process Outsourcing) service provider located in Cape Town, West Provence, South Africa. The company has provided human-centered communication and outsourcing services to businesses across the world since 1999.

Mindpearl has diversified over the years and now provides 24/7 multilingual contact center solutions in telecommunication, retail, finance, and aviation. Their multi-service customer support channels span 25 spoken languages in three contact centers in South Africa, Fiji, and Peru.

The company may be private but is steadily growing, with over 2,000 employees working with Mindpearl. Everyone at Mindpearl strives to create a great customer care experience, honoring the “Our people, your brand” principle.

Mindpearl’s mission is to deliver the ultimate brand experience according to their three key beliefs, which include “People, and their capacity to help; Partnership, and its capacity to enable; Performance, and its capacity to motivate.” They stick to these principles whether working with a large or small business.

Mindpearl manages several transactions on behalf of their clients, such as ticketing services for things like air travel, hotel, cultural and sports events, and hotels. They do so through the latest systems and technologies on an omni-channel basis. 

Using these technologies, Mindpearl tries to create in-depth client relationships built on trust and outcomes that benefit both Mindpearl and its clients.

Mindpearl offers the following outsourcing services to their clients.

• BCP (Business Continuity Planning)
• Customer service enhancements
• Guiding sales strategies
• Giving customer insight and consultations
• Disaster recovery
• Multi-Channel support and customer interaction

All outsourcing services come in both bundled and unbundled services with a transparent cost structure to fit each client’s needs.

Mindpearl’s pricing

There is currently no information available about Mindpearl’s pricing for their outsourcing services. However, the clients’ needs and goals may certainly affect their ultimate outsourcing payment.

Mindpearl has been in business for over twenty years, with many continuing benefits to their customers, including the following:

• 24/7 coverage
• Cost efficiency
• High agent occupancy and business continuity

Internally, Mindpearl spends much time fostering long-term relationships among their employees, which they then replicate with their clients. 

They also make an effort to culturally educate their employees, not only in several languages but in cultural affiliation. Doing so helps the employees’ individual skills and continues to build solid, up-to-date relationships with international clients.

William Pattison​ (CEO)

Jan 1999 – Present 24 years 2 mons

With more than 25 years’ experience he is widely recognized as an industry leader in the creation and development of the “follow-the-sun” concept and 24/7 contact center networks.

Mindpearl prides itself on being a multilingual, multi-talented company that can meet anyone’s needs anywhere in the world. They have a whole webpage of case studies and success stories from throughout the years that rivals any other BPO agency in South Africa.

Mindpearl’s main headquarters is located in:

7 West Quay Road V&A Waterfront, 8002, Cape Town , Western Cape

Further, you may virtually reach out the company through the following contact information:

Website https://www.mindpearl.com

LinkedIn http://www.linkedin.com/company/mindpearl

Facebook https://www.facebook.com/pages/Mindpearl-Group/161503390664383

In addition, you may email them at [email protected] or call +27 21 440 6771.

https://www.glassdoor.com/Overview/Working-at-Mindpearl-EI_IE271800.11,20.htm

https://www.crunchbase.com/organization/mind-pearl-llc