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Mindpearl

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About

We specialize in inbound multichannel customer support across multiple verticals from our quality, strategically located centres in Fiji, South Africa, Peru, Malaysia, and Fiji. As an international, award-winning, multilingual contact centre, we know that our staff and the relationships we have with our clients are our greatest and most valuable assets. Because of this, we work tirelessly to embody our client’s brands. We call this client experience: Our people, your brand.

What Mindpearl offers its clients

We were one of the first outsource contact center providers to adopt and deliver a true ‘follow-the-sun business model. Since 1999, we can attest that it works. The ‘follow-the-sun ‘business model supports clients with multilingual and extended operation hour service requirements through a balanced use of our global sites. We route customer contacts to different geographies and time zones effortlessly. We use a virtual Avaya call center infrastructure between our sites, supported by a global MPLS network. The benefits to our clients is 24/7 coverage, cost efficiencies, higher agent occupancy, and business continuity.

How Mindpearl outshines the competition

Mindpearl offers businesses across the globe customized multichannel customer service & support. Our flexible outsourcing services are seamlessly channeled via our contact centers located in South Africa, Fiji, Peru, and Germany, offering over 25 spoken languages. Mindpearl is outsourcing made simple.

Headquarters

-

Public or Private

Private

Seats or staff

1,001-5,000

Revenue

$5 to $10 million (USD)

Industries

-

Highlights

Domain Authority

22

Site traffic

746

OA ranking

-

Glassdoor rating

3.4

CrunchBase ranking

-

Details

Executive

Vincent ( Vinni ) Gaines, CEO & Owner

Year Founded

1999

Countries of fulfillment

-

Sectors

-

Contact information

49 699 508 6225

https://mindpearl.com

Social media

About Mindpearl: Review and comparison

Mindpearl is an internationally renowned, award-winning BPO (Business Process Outsourcing) service provider located in Cape Town, West Provence, South Africa. The company has provided human-centered communication and outsourcing services to businesses across the world since 1999.

Mindpearl has diversified over the years and now provides 24/7 multilingual contact center solutions in telecommunication, retail, finance, and aviation. Their multi-service customer support channels span 25 spoken languages in three contact centers in South Africa, Fiji, and Peru.

The company may be private but is steadily growing, with over 2,000 employees working with Mindpearl. Everyone at Mindpearl strives to create a great customer care experience, honoring the “Our people, your brand” principle.

Mindpearl Outsourcing

Mindpearl’s mission is to deliver the ultimate brand experience according to their three key beliefs, which include “People, and their capacity to help; Partnership, and its capacity to enable; Performance, and its capacity to motivate.” They stick to these principles whether working with a large or small business.

Mindpearl manages several transactions on behalf of their clients, such as ticketing services for things like air travel, hotel, cultural and sports events, and hotels. They do so through the latest systems and technologies on an omni-channel basis. 

Using these technologies, Mindpearl tries to create in-depth client relationships built on trust and outcomes that benefit both Mindpearl and its clients.

Mindpearl’s BPO services and pricings

Mindpearl offers the following outsourcing services to their clients.

  • BCP (Business Continuity Planning)
  • Customer service enhancements
  • Guiding sales strategies
  • Giving customer insight and consultations
  • Disaster recovery
  • Multi-Channel support and customer interaction

All outsourcing services come in both bundled and unbundled services with a transparent cost structure to fit each client’s needs.

Mindpearl’s pricing

There is currently no information available about Mindpearl’s pricing for their outsourcing services. However, the clients’ needs and goals may certainly affect their ultimate outsourcing payment.

How Mindpearl outshines its competition

Mindpearl has been in business for over twenty years, with many continuing benefits to their customers, including the following:

  • 24/7 coverage
  • Cost efficiency
  • High agent occupancy and business continuity

Internally, Mindpearl spends much time fostering long-term relationships among their employees, which they then replicate with their clients. 

They also make an effort to culturally educate their employees, not only in several languages but in cultural affiliation. Doing so helps the employees’ individual skills and continues to build solid, up-to-date relationships with international clients.

Key executives

Vincent (Vinni) Gaines (CEO and Owner)

With over 19 years of experience in the customer service sector and over 35 years in the airline industry, Vinni continues to make headway at Mindpearl. He helped lead the company into new territory with customer care and center call services in retail and financial businesses.

Mindpearl reviews and comparisons

Mindpearl prides itself on being a multilingual, multi-talented company that can meet anyone’s needs anywhere in the world. They have a whole webpage of case studies and success stories from throughout the years that rivals any other BPO agency in South Africa.

Mindpearl’s contact information

Mindpearl’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 49 699 508 6225.

References

https://www.glassdoor.com/Overview/Working-at-Mindpearl-EI_IE271800.11,20.htm

https://www.crunchbase.com/organization/mind-pearl-llc

Mindpearl news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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