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Mindpearl

3.7/5 • Glassdoor rating

Overview

Mindpearl specialise in inbound multichannel customer support across multiple verticals from our quality, strategically located centres in South Africa, Peru, Fiji and work from home model in Namibia. As an international, award-winning, multilingual contact centre, we know that our staff and the relationships we have with our clients are our greatest and most valuable assets. Because of this, we work tirelessly to embody our client’s brands. We call this client experience: “Our people, your brand.”

What Mindpearl offers its clients

Mindpearl were one of the first outsource contact centre providers to adopt and deliver a true ‘follow-the-sun business model. Since 1999, we can attest that it works. The ‘follow-the-sun ‘business model supports clients with multilingual and extended operation hour service requirements through a balanced use of our global sites. We route customer contacts to different geographies and time zones effortlessly. Mindpearl use a virtual Avaya call centre infrastructure between our sites, supported by a global MPLS network. The benefits to our clients is 24/7 coverage, cost efficiencies, higher agent occupancy, and business continuity. We are ISO certified and PDS compliant.

How Mindpearl outshines the competition

Mindpearl offers businesses across the globe customized multichannel customer service & support. Our flexible outsourcing services are seamlessly channeled via our contact centres located in South Africa, Fiji, Peru and work from home model in Namibia, offering over 25 spoken languages. Mindpearl is outsourcing made simple.

Mindpearl company structure

Mindpearl is management owned and run, providing clients with direct access to key stakeholders.
Mindpearl was established in 1999 as a captive contact centre providing seamless 24/7 customer support services in multiple languages. This was to both customers and passengers of a consortium of 11 European airlines headed by Swissair. Over the years, we have diversified and currently provide 24/7 multilingual contact centre solution to global names in aviation, travel, telecommunication, retail and finance.

Sample highlight service offering of Mindpearl

Mindpearl is a partner who focuses on delivering human-centered communication services. By seeking out the best people who fit both your and our cultures, we ensure our people seamlessly manage your brand. With a dedicated team and a contact centre fitted with your branding, we are an extension of your team. In partnership, we can guide your customer experience to the next level with our customer insights and consultancy capabilities. Whether you need guidance on sales strategies, customer service enhancements, disaster recovery, systems usage, multichannel support or customer interaction, we can help.

Headquarters

7 West Quay Road V&A Waterfront, 8002, Cape Town , Western Cape

Public or Private

private

Seats or staff

1000-4999

Revenue

-

Industries
  • BPO
  • BPO industry
  • Consumer Services
  • Ecommerce
  • Financial Services
  • Insurance
  • Recruiting Staffing
  • Retail
  • Travel

Details

Executive

William Pattison, CEO

Year Founded

01/06/1999

Countries of fulfillment
  • Fiji
  • Peru
  • South Africa
Sectors
  • Customer Service
  • Full service BPO
  • IT Services and IT Consulting
  • Outsourcing Consultancy
  • Specialized BPO Vertical
Contact information

+27 21 440 6771

https://www.mindpearl.com


About Mindpearl: Review and comparison

Mindpearl is an internationally renowned, award-winning BPO (Business Process Outsourcing) service provider located in Cape Town, West Provence, South Africa. The company has provided human-centered communication and outsourcing services to businesses across the world since 1999.

Mindpearl has diversified over the years and now provides 24/7 multilingual contact center solutions in telecommunication, retail, finance, and aviation. Their multi-service customer support channels span 25 spoken languages in three contact centers in South Africa, Fiji, and Peru.

The company may be private but is steadily growing, with over 2,000 employees working with Mindpearl. Everyone at Mindpearl strives to create a great customer care experience, honoring the “Our people, your brand” principle.

Mindpearl Outsourcing

Mindpearl’s mission is to deliver the ultimate brand experience according to their three key beliefs, which include “People, and their capacity to help; Partnership, and its capacity to enable; Performance, and its capacity to motivate.” They stick to these principles whether working with a large or small business.

Mindpearl manages several transactions on behalf of their clients, such as ticketing services for things like air travel, hotel, cultural and sports events, and hotels. They do so through the latest systems and technologies on an omni-channel basis. 

Using these technologies, Mindpearl tries to create in-depth client relationships built on trust and outcomes that benefit both Mindpearl and its clients.

Mindpearl’s BPO services and pricings

Mindpearl offers the following outsourcing services to their clients.

  • BCP (Business Continuity Planning)
  • Customer service enhancements
  • Guiding sales strategies
  • Giving customer insight and consultations
  • Disaster recovery
  • Multi-Channel support and customer interaction

All outsourcing services come in both bundled and unbundled services with a transparent cost structure to fit each client’s needs.

Mindpearl’s pricing

There is currently no information available about Mindpearl’s pricing for their outsourcing services. However, the clients’ needs and goals may certainly affect their ultimate outsourcing payment.

How Mindpearl outshines its competition

Mindpearl has been in business for over twenty years, with many continuing benefits to their customers, including the following:

  • 24/7 coverage
  • Cost efficiency
  • High agent occupancy and business continuity

Internally, Mindpearl spends much time fostering long-term relationships among their employees, which they then replicate with their clients. 

They also make an effort to culturally educate their employees, not only in several languages but in cultural affiliation. Doing so helps the employees’ individual skills and continues to build solid, up-to-date relationships with international clients.

Key executives

William Pattison​ (CEO)

Jan 1999 – Present 24 years 2 mons

With more than 25 years’ experience he is widely recognized as an industry leader in the creation and development of the “follow-the-sun” concept and 24/7 contact center networks.

Mindpearl reviews and comparisons

Mindpearl prides itself on being a multilingual, multi-talented company that can meet anyone’s needs anywhere in the world. They have a whole webpage of case studies and success stories from throughout the years that rivals any other BPO agency in South Africa.

Mindpearl’s contact information

Mindpearl’s main headquarters is located in:

7 West Quay Road V&A Waterfront, 8002, Cape Town , Western Cape

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +27 21 440 6771.

References

https://www.glassdoor.com/Overview/Working-at-Mindpearl-EI_IE271800.11,20.htm

https://www.crunchbase.com/organization/mind-pearl-llc

Mindpearl news, podcast & articles

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Mindpearl videos & images

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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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