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C3/Customer Contact Channels

About

“C3/CustomerContactChannels set up shop over three decades ago offering high-powered customer management services. Their core competency what sets them apart from the rest in the industry are values, client engagement, and performance optimization skills that they bring to the table.

C3/CustomerContactChannels offers structured programs in performance management through an analysis methodology, understanding the problem, if any, developing a program and finally improving the asset value of the workforce. Keeping abreast of social media through monitoring positive and negative feedback of the brand, RSS and message boards to ensure brand value. The interactive web response through analytics using the C3 paradigm drives efficiency through a software program that is interactive for every web-enabled device.

C3 provides back office support, through data mining, data entry, word processing, document indexing, communication through email and facsimile, and other customer contact programs. Customer service through structured interaction over the internet via email, communication via the phone, chatting, ensures that the client’s needs are kept on the top of the list. Technical support is on the range of services provided by the firm in case of a glitch. The technical staff is hands on with their knowledge providing the best advice and solutions round the clock.

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About C3/Customer Contact Channels: Review and comparison

C3 is an innovative contact center solutions and Business Process Outsourcing (BPO) services provider headquartered in Texas and Singapore. The company has been building brands, growing community, and evolving customer products and experiences since its founding in 2004.

This world-renowned BPO company has collected a rare set of customer, product, and digital experience solutions to transform business and offer continuous brand growth. 

In 2016, C3 joined the Everise family. They have since grown to become one of the top most leading customer experience facilitators. C3’s premium CX is now part of a much bigger program of experience solutions that are beginning to change the industry.

C3/Customer Contact Channels Outsourcing

C3 has locations around the world, in places such as Guatemala, Ireland, Japan, the Philippines, Malaysia, and locations across the United States. C3 headquarters moved from Florida to Austin, Texas, in 2016 when Everise acquired the company. 

C3 has been recognized as a great place to work. Silicon Review recognized them in 2019 among their Top 20 Workplaces, and HR Excellence awarded them Excellence in Diversity in Inclusion.

C3 has also been ranked in Mirror Review’s Top 10 Revolutionary AI Providers.

C3/Customer Contact Channels’s BPO services and pricings

C3 is an innovative outsourcing and offshoring provider that offers the following experience solution for their customers:

  • Multilingual Omnichannel Support
  • Voice-Based Virtual Assistants
  • Smart Candidate Screening
  • Smart Employee Experience
  • Robotic Process Automation
  • New Hire Onboarding Chatbots
  • Premium Connected Device Support
  • Connected Device Fraud Detection and Prevention
  • Hardware Field and Beta Testing
  • Product Support Community Moderation
  • User-Generated Content Moderation
  • Disruptive Offshoring Strategy

C3 offers services in customer engagement to a variety of industries, such as health and wellness, technology and software, travel and hospitality, and others.

C3’s pricing

C3’s pricing depends upon client needs and company requirements. C3 does boast that their products provide an increase of 25% in product sales conversion rates.

How C3/Customer Contact Channels outshines its competition

C3 seeks to provide their customers with a superior service by offering these advantages:

  • A unique approach to delivery in outsourcing that guarantees customer satisfaction
  • Remote support is available globally, all connected via secure cloud technology
  • Cutting-edge technology within reach of any customer-focused business
  • An award-winning culture that is continuously honed and shaped
  • Complete executive involvement, which ensures that clients always have access to leadership at all levels for all concerns. 

In addition, C3 has cultivated a culture of giving back across its 15 centers worldwide. 

Key executives

Sudhir Agarwal (Founder & CEO)

As the founder of Everise, Sudhir Agarwal brings more than 20 years of leadership and management experience to his role. He won the 2019 and 2020 Executive of the Year from Singapore Business Review’s Management Excellence Awards, and Outstanding Leader in Asia from the Asia Corporate Excellence & Sustainability Awards (ACES). 

Business Insider also named him as one of the 100 People Transforming Business in 2020.

Dave Palmer (President)

Responsible for leading the company’s core business operations, Dave Palmer brings experience and expertise to his role as President of Everise. He has spent his career focusing on customer service, beginning as an agent in a call center years ago.

With more than 24 years of experience in the customer service industry, Dave has worked extensively in executive leadership positions for public and private firms alike. 

C3/Customer Contact Channels reviews and comparisons

C3 is an innovative contact center solutions and Business Process Outsourcing (BPO) services provider. The firm is an award-winning company that repeatedly earns recognition for excellence and innovation around the world, as well as consistent five-star reviews from clients. 

C3/Customer Contact Channels’s contact information

C3/Customer Contact Channels’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (+63) 2 479 7400.

References

https://www.glassdoor.com/Overview/Working-at-Everise-EI_IE411039.11,18.htm

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