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PCS Call Center

0.0/5 • Glassdoor rating


PCS Call Center offers Global Professional outsourced services to a diverse industry. We have decades of experience delivering high-quality, professional and educated individuals that provide an immediate return on your investment.

Our specialty is developing sales campaigns that are highly customized to meet your specific client and prospective client needs.

Whether your company needs are inbound or outbound services, our proprietary technology offers a competitive advantage to other Call Center Firms.



Public or Private


Seats or staff



$10 mil. - $25 mil.





Rica Cassandara Custodio, Account Manager

Year Founded


Countries of fulfillment




Contact information

(866) 671-4344

About PCS Call Center: Review and comparison

PCS Call Center is a Business Process Outsourcing (BPO) service provider headquartered in San Bernardino, CA, offering a wide range of virtual assistant solutions, customer service, telemarketing sales, and office support. Opened in 2002, their clients include healthcare institutions, law firms, hotels, and real estate agencies.

This experienced BPO provider offers inbound call center support featuring social media solutions, call answering, and live chat support. Outbound customer service involves finding new leads and reaching out to potential partners. PCS Call Center works over several months to develop meticulous marketing campaigns targeting sales, collections, and market research.

Since its founding, PCS Call Center has remained at the cutting edge of digital marketing and customer service projects. The company’s current size is 51 – 200 employees, and its last reported revenue is $22 million.

PCS Call Center Outsourcing

The firm maintains a customer service focus, always considering cost-effective and results-driven processes that increase revenue for businesses worldwide. Reducing operational expenses while increasing productivity ensures that PCS Call Center delivers innovative solutions across multiple industries.

Additionally, PCS Call Center works with non-profit organizations to develop fundraising call center services. Specialized telemarketing professionals create campaigns that increase donations and community awareness. Increasing donation tiers is done through expert market research and testing. PCS will also create scripts to use during fundraisers to realize all financial goals.

PCS Call Center’s BPO services and pricings

PCS Call Center is an innovative company that provides the following services:

  • Social media support
  • Answering services
  • Live chat support
  • Appointment setting
  • Market research
  • Collections
  • Lead Generation
  • Focus groups
  • Phone surveys
  • Bookkeeping

PCS Call Center’s pricing

Pricing is set based on the requirements of each project and the needs of customers. The company focuses on robust customer service and the diversification of specialties offered.

How PCS Call Center outshines its competition

The company takes pride in creating competitive advantages and consistent growth. The factors involved with providing exceptional results include:

  • Oversee virtual assistants providing 24/7 sales support;
  • Configure call center operations for efficiency by reducing wait times and training employees;
  • Manage multiple back-office systems including accounting, administration, financials, and marketing; and
  • Create telesales strategies focused on customer acquisition and retention.


Key executives

Rica Cassandara Custodio (Account Manager)

Rica has extensive experience in business development management and customer relations. She has a solid track record of managing technical implementation and creating business proposals. Rica has performed web design and web development for various client projects.

PCS Call Center reviews and comparisons

This BPO Services Provider has an excellent reputation for providing call center operations support and back-office project management. We currently do not have any reviews for PCS Call Center. We suggest comparing the company to other firms providing BPO services to staffing, real estate, insurance, and e-commerce.


PCS Call Center’s contact information

PCS Call Center’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call (866) 671-4344.

PCS Call Center news, podcast & articles

No news, podcast & articles available for this BPO

PCS Call Center videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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