About TCC ANSWERING SERVICE: Review and comparison
TCC, or TCC Answering Service, is a contemporary Business Process Outsourcing (BPO) services provider headquartered in Los Angeles, California. The company has been providing efficient, customizable outsourcing solutions to the greater Los Angeles area since 1995.
This compact and effective BPO company is dedicated to keeping clients’ operation costs at a minimum, so its clients can “not only compete, but succeed.” The firm delivers on this by “alleviating hours of paperwork, overhead, and the need for large office space.”
After more than 15 years in the industry, TCC has expanded past servicing large hospitals and law offices in the Los Angeles area. The firm has about 30 employees, and its last reported revenue is $5 million.
TCC ANSWERING SERVICE Outsourcing
The company is proud to service customers in a variety of languages, including English, Korean, Japanese, and Spanish. Its operations and management style are designed to promote customer satisfaction, from appointment setting to helping register customers to clients’ various events and learning opportunities.
Additionally, TCC is proud to connect clients and customers with live, real support agents 24/7. The company assures all clients that after two rings, a live customer support agent will be available to help your customers with questions, eligibility requests, and taking orders.
TCC ANSWERING SERVICE’s BPO services and pricings
TCC is a first-rate business processing outsourcing provider that offers the following services:
- Inbound and outbound messaging and dispatch
- Custom message delivery
- Employee check-in services
- Alphanumeric paging
- Overflow and off-premise receptionist services
- Personalized voicemail and mailboxes
- Employee directory assistance
- Appointment setting
- Translation services in English, Spanish, Korean, and Japanese
- Multi-line conferencing
- Class, seminar, and event registration
The company offers its services to a range of industries, including security, manufacturing, sales, nonprofit organization, and curative, preventive, rehabilitative, preventative, and palliative healthcare.
This company’s pricing will depend on the individual clients’ business needs and budget. However, the company does emphasize its ability to reduce overhead costs and streamline billing, timesheet, and schedule management operations to bring down costs.
How TCC ANSWERING SERVICE outshines its competition
The firm is committed to “perfecting plans to keep operating costs at a minimum.” According to the company’s official website, they do this by:
- Providing an extraordinary customer experience
- Performing efficient outsourcing work through its subcontracting companies
- Staying competitive in terms of current technology and standards
- Promoting efficiency throughout all company operations, client-facing and otherwise
- Constantly innovating operations and systems including billing systems, timesheet and schedule management, document preparation, video or voice conference calls, and consultations
Additionally, TCC has worked with multiple large-scale organizations in Los Angeles, including the Korean American Federation of Los Angeles, the Good Samaritan Hospital, and the Hollywood Presbyterian Medical Center.
Su Park (President)
Su Park has been the president of TCC since 1995. Park manages the TCC’s offices in Los Angeles and Las Vegas, Nevada, and she has over 20 years of experience in call center management, strategic planning, and customer service.
TCC ANSWERING SERVICE reviews and comparisons
TCC is an efficient customer call center and BPO solutions provider in California. While we currently do not have any reviews for TCC, prospective clients can compare the company to other large and midsize BPO providers in California and Nevada.