Antasis Sdn Bhd

Antasis is a business process outsourcing (BPO) company that provides outsourced customer experience management and back-office support to businesses in South East Asia. The company was founded in 2002 and describes itself as a leading provider of outsourced customer experience in Singapore. Its main contact address is in Bukit Merah Central, Singapore, and it also operates regional teams in Malaysia and the Philippines.

Customer support is the core of the Antasis offering. Its customer support solutions cover customer experience management, inbound customer service, outbound customer engagement, a technical helpdesk, interactive voice response (IVR) support, and customer satisfaction surveys with related analytics. These services are designed for companies that want round-the-clock coverage, and the company highlights 24/7 support across time zones as one of its main strengths.

Beyond the contact centre, Antasis handles back-office and administrative work. This includes email and document management, order and data processing, virtual assistant support, and data entry and encoding. The company also provides HR support and payroll processing and administration, as well as facility management and IT support services.

Antasis adds a technology layer to its outsourcing work. It offers CRM software implementation and real-time analytics and reporting, and it markets a set of AI-powered customer service tools. These include a virtual customer service agent, an intelligent interaction tool, a conversational AI platform and automated customer engagement. According to the company, its approach combines human agents with AI to improve customer experience and operational efficiency.

Clients can reach the company through separate contact points for Singapore, Malaysia and the Philippines, which lets Antasis serve clients from more than one delivery location. Its website is available in English, Malay, and simplified and traditional Chinese. The company also offers industry-specific BPO and custom outsourcing arrangements for clients whose needs fall outside its standard service lines.

According to its website, Antasis has more than 20 years of experience and handles more than 10 million calls a year. The company also references accreditations and certifications on its site, although the specific standards are not named in the available material.

Antasis suits mid-sized and larger organisations in Singapore and the wider South East Asian region that want to outsource customer contact, back-office processing or HR administration to a provider with multi-country delivery and its own customer service technology.

Antasis Sdn Bhd’s main headquarters is located in:

Antasis Sdn Bhd L1-03 (B) 2, Persiaran Medini Bandar Medini Iskandar, 79250 Iskandar Puteri,, 79250, Iskandar puteri, Johor, Malaysia

Further, you may virtually reach out the company through the following contact information:

Website https://www.antasis.com

LinkedIn https://www.linkedin.com/company/antasis/

Facebook N/A

In addition, you may email them at [email protected] or call +65-6319-2620.