About Millenial Services: Review and comparison
Millennial Services works with businesses in need of call center representatives who “thrive on interpersonal communication, intuitive support, and flexible work schedules.” The agency, which opened its doors in 2009, offers customers all-inclusive BPO solutions with the help of 500 personable, US-based agents.
The company cut its teeth on large clients, the first of which was Angie’s List. After convincing the company to allow founder Logan Rush to leave his internship early, Millennial Services became an official vendor for one of the most trusted home project resources available.
From there, the firm has continued its trajectory of success. Since 2018, they’ve grown from $10.6 million to $18.06 million in average annual revenue, at a rate of 70.4%.
Millenial Services Outsourcing
This team calls Chicago, Illinois home, but they provide affordable customer support services to businesses of all sizes across the United States.
To ensure that each client receives the best in BPO, Millennial Services built an extensive training system described as a “cornerstone for enabling the flexible work model that serves the company today.” This program assists each agent in quickly learning how to serve their clients efficiently and professionally.
Millenial Services’s BPO services and pricings
Millennial Services divides its services into two categories:
- Omnichannel Support
- 24/7 email support
- Social media assistance
- Scaled inbound phone support
- Online chat support and chat infrastructure builds
- Outbound phone support
- Text message customer interactions
- White-glove customer care
- Application pre-screening
- Customer retention
- Business development and campaign calling
- Appointment scheduling
Customers can create customized plans with a variety of services suitable for every business process outsourcing project.
Millennial Services’ pricing
Because Millennial Service’s BPO options are highly customized, clients should contact the team directly to discuss pricing. Their pricing structure is based on the idea that the right call center should “start with affordability, but are able to scale that up naturally and with your increasing profits.”
How Millenial Services outshines its competition
Millennial Service’s Omnichannel Support ensures that clients “achieve white-glove consistency across all of your customer support channels.” They strive to create synergy between the client processes and outsourced representatives to provide excellent customer care.
They summarize their Omnichannel Support service into four key points:
- Consolidating management of support systems
- Offering a consistent experience across multiple support channels
- Leveraging the power of customer support data across disparate channels to glean deeper customer insights
- Improving customer experience and satisfaction levels regardless of how customers find their clients
Logan Rush (Founder)
As the founder, Logan Rush continues to serve as President of Millennial Services and provides broad oversight of the company with help from a team of skilled managers.
Chastity Roberts (Vice President of Operations)
Chastity Roberts focuses on day-to-day operations such as agent training, new client onboarding, and client/agent satisfaction.
Millenial Services reviews and comparisons
Customer reviews for Millennial Services are currently not available, so exploring other US-based BPO services and call centers is suggested.
Clients who prefer offshore alternatives should consider solutions providers in South Africa, India, and the Philippines.
Millenial Services’s contact information
Millenial Services’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 7737704818.