View all BPO Companies

Millenial Services

About

Millennial services provides world class customer care as a service. Our staff is US based and our senior leadership has half a century in combined customer care experience. You won’t find better service for your customers anywhere.

Headquarters

-

Public or Private

Private

Seats or staff

51-200

Revenue

-

Industries

-

Highlights

Alexa ranking

15,589,296

Domain Authority

12

Site traffic

144

OA ranking

-

Glassdoor rating

-

CrunchBase ranking

-

Details

Executive

Chasity Roberts, VP

Year Founded

2009

Countries of Fulfillment

-

Sectors

-

Social media

About Millenial Services: Review and comparison

Millennial Services works with businesses in need of call center representatives who “thrive on interpersonal communication, intuitive support, and flexible work schedules.” The agency, which opened its doors in 2009, offers customers all-inclusive BPO solutions with the help of 500 personable, US-based agents.

The company cut its teeth on large clients, the first of which was Angie’s List. After convincing the company to allow founder Logan Rush to leave his internship early, Millennial Services became an official vendor for one of the most trusted home project resources available. 

From there, the firm has continued its trajectory of success. Since 2018, they’ve grown from $10.6 million to $18.06 million in average annual revenue, at a rate of 70.4%.

Millenial Services Outsourcing

This team calls Chicago, Illinois home, but they provide affordable customer support services to businesses of all sizes across the United States. 

To ensure that each client receives the best in BPO, Millennial Services built an extensive training system described as a “cornerstone for enabling the flexible work model that serves the company today.” This program assists each agent in quickly learning how to serve their clients efficiently and professionally.  

Millenial Services’s BPO services and pricings

Millennial Services divides its services into two categories:

  • Omnichannel Support
    • 24/7 email support 
    • Social media assistance 
    • Scaled inbound phone support
    • Online chat support and chat infrastructure builds
    • Outbound phone support
    • Text message customer interactions
  • Solutions
    • White-glove customer care
    • Application pre-screening
    • Customer retention
    • Business development and campaign calling
    • Reservations
    • Appointment scheduling

Customers can create customized plans with a variety of services suitable for every business process outsourcing project. 

Millennial Services’ pricing

Because Millennial Service’s BPO options are highly customized, clients should contact the team directly to discuss pricing. Their pricing structure is based on the idea that the right call center should “start with affordability, but are able to scale that up naturally and with your increasing profits.”

How Millenial Services outshines its competition

Millennial Service’s Omnichannel Support ensures that clients “achieve white-glove consistency across all of your customer support channels.” They strive to create synergy between the client processes and outsourced representatives to provide excellent customer care. 

They summarize their Omnichannel Support service into four key points:

  • Consolidating management of support systems
  • Offering a consistent experience across multiple support channels
  • Leveraging the power of customer support data across disparate channels to glean deeper customer insights
  • Improving customer experience and satisfaction levels regardless of how customers find their clients

Key executives

Logan Rush (Founder)

As the founder, Logan Rush continues to serve as President of Millennial Services and provides broad oversight of the company with help from a team of skilled managers.

Chastity Roberts (Vice President of Operations)

Chastity Roberts focuses on day-to-day operations such as agent training, new client onboarding, and client/agent satisfaction.

Millenial Services reviews and comparisons

Customer reviews for Millennial Services are currently not available, so exploring other US-based BPO services and call centers is suggested. 

Clients who prefer offshore alternatives should consider solutions providers in South Africa, India, and the Philippines. 

Millenial Services’s contact information

Millenial Services’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 7737704818.

Millenial Services news, podcast & articles

No news, podcast & articles available for this BPO

Millenial Services videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.