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Voyager Call Center

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About

Voyager Call Ctr is a computer networking company based out of 41 Acme Rd # 2, Brewer, Maine, United States.

Headquarters

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Public or Private

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Seats or staff

2-10

Revenue

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Industries

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Highlights

Domain Authority

0.2

Site traffic

17

OA ranking

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Glassdoor rating

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CrunchBase ranking

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Details

Executive

Ashley Bailey, Office Administrator

Year Founded

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Countries of fulfillment

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Sectors

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Contact information

(207) 989-9500

http://www.voyagercallcenter.com/

Social media

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About Voyager Call Center: Review and comparison

Voyager Call Center is an innovative contact center solutions and Business Process Outsourcing (BPO) services provider headquartered 388 So. Main St. in Brewer, Maine. The firm has been providing cost-effective and scalable outsourcing solutions to its national market since 1994.

This high-quality BPO company is focused on providing customized BPO solutions in call answering to ensure that client’s “never miss another call.”

Through its decades of experience,  The company’s current company size is two to ten employees, and its last reported annual revenue was less than $5 million.

Voyager Call Center Outsourcing

The firm takes pride in providing clients with a “liberating” experience. Once free of the burden of answering calls, “you are free to focus on your business while maintaining an open line of communication with your customers,” according to Voyager Call Center. Often in business, an answering service of quality is what distinguishes a smaller business in the marketplace, helping greatly with retention.

Voyager Call Center describes its mission as combining quality customer service with opportunities in communications to provide needed services to the community.

Voyager Call Center’s BPO services and pricings

Voyager Call Center is a dynamic outsourcing provider that offers the following services:

  • Answering service
  • Dispatch service
  • Virtual receptionist
  • Order entry
  • Lead capture

Regarding lead capture, the firm says they remain dedicated to helping clients squeeze “every penny” out of their marketing dollar. Voyager Call Center accomplishes this efficiency by helping clients to capture every call generated by a marketing campaign, and relaying that information quickly in the most convenient manner.

Voyager Call Center’s pricing

Voyager Call Center doesn’t advertise standard pricing plans but offers affordable services with pricing quotes on demand. The firm describes its pricing as very competitive and emphasizes that even one saved sale per month may pay the cost of the service.

How Voyager Call Center outshines its competition

The firm takes pride in offering a combination of state-of-the-art call processing and thoroughly-trained customer service representatives. The result provides an extremely high level of accuracy for the client. Every representative is trained to handle the call from beginning to end, meaning no annoying hand-offs and wait time. 

In addition, Voyager Call Center’s supervisors provide another layer of quality control. Every call is automatically recorded for quality control. The company says it aims to answer 85% of calls by the third ring, which is higher than the 80% industry standard.

Key executives

Kellie Willey (Operations Manager)

Kellie Willey has served Voyager Call Center since September 1997, rising to operations manager.

Christopher Gelo (Systems Administrator)

Christopher Gelo is the systems administrator for this company and has served the business since April 2010.

Voyager Call Center reviews and comparisons

Voyager Call Center is an innovative contact center and BPO solutions provider in Brewer, Maine. While we currently do not have any reviews for them, we would suggest a comparison of the firm to other midsize BPO providers in Brewer, Maine, as well as other firms located throughout the greater Bangor, Maine area.

Voyager Call Center’s contact information

Voyager Call Center’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call (207) 989-9500.

Voyager Call Center news, podcast & articles

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Voyager Call Center videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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