About Northwest Telephone Answering Service: Review and comparison
Northwest Telephone is a privately held telecommunications company based in Marietta, Georgia. They provide live answering services and call center services for local businesses in the Atlanta, Georgia area and additional clients out of state.
Founded in 1970, Northwest Telephone is one of the oldest answering services in the Atlanta metro area. This award-winning company currently has 51-200 employees. They focus on providing reliable services 24 hours a day, seven days a week.
Northwest Telephone Answering Service Outsourcing
Northwest Telephone’s clients range in size and industry. They customize accounts based on their client’s needs. A smaller legal firm needs different services than a large construction business.
Healthcare, real estate, and utility companies make up more of Northwest Telephone’s clients. No matter the industry, Northwest Telephone’s employees follow all their client’s business protocols and procedures.
Northwest Telephone Answering Service’s BPO services and pricings
Northwest Telephone provides businesses a plethora of services to fit their needs, including:
- 24/7 Live Answering Service
- Bilingual Answering Service
- Emergency Medical Dispatching
- Virtual Receptionists
- Appointment Scheduling
- Delivering Messages
- Call Screening and Forwarding
- Disaster Recovery
- Online Faxing
- Local and Toll-Free Numbers
Northwest Telephone’s pricing
Northwest Telephone works with their clients to customize every account, so pricing varies. They offer flat rates and by-the-call rates to accommodate their client’s needs. Their services are affordable and work to save their clients time and money.
The company believes their services are about one-third the cost of hiring a full-time receptionist. You pay for just the services you need when you need them. Use their services during your seasonal rush instead of hiring more full-time staff.
How Northwest Telephone Answering Service outshines its competition
Northwest Telephone offers bilingual answering services. They employ Spanish-speaking representatives in their call centers. The company trains all bilingual employees to follow procedures in Spanish and English.
Unlike an automated service, Northwest Telephone provides a one-on-one personal connection. The caller talks to a live operator instead of a machine. While operators follow scripts and procedures, they have the opportunity to ask questions to get additional information. This provides better service for the caller and Northwest Telephone’s client.
The company’s answering systems use the latest technology to manage thousands of real-time calls. Their software prevents dropped calls. Northwest Telephone’s technology reduces the hold times of callers.
The Association of TeleServices International awarded Northwest Telephone the Award of Excellence in 2017. This award is for outstanding service.
George Otte (CEO and President)
An entrepreneur from Miami, George Otte is the Chief Executive Officer and President of Northwest Telephone. George has 15 years of experience in business operations across many industries, including computer technical support and telephone answering services.
Vivian Borja (Vice President)
Vivian is a multilingual senior marketing professional and holds the title of Vice President at Northwest Telephone. She has a proven record of success in business development and growth of market shares over the past 15 years. Her previous experience includes time at Western Union, Johnson & Johnson, and Covidien.
Kerry Warren (Operations Manager)
Kerry Warren is Northwest Telephone’s Operations Manager. He’s well qualified with 25 years of experience working in medical practice call centers and answering services. His previous experience as an agent, team leader, to account manager makes him especially qualified for the role.
Northwest Telephone Answering Service reviews and comparisons
The telecommunications trade association, the ASTI, awarded Northwest Telephone with outstanding service in 2017.
Client reviews of Northwest Telephone are very positive. Their long-standing clients believe the company offers great service and are more than satisfied with their experience.
Northwest Telephone has a small social media presence. You can find them on LinkedIn, Facebook, and Twitter.
Northwest Telephone Answering Service’s contact information
Northwest Telephone Answering Service’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 770-429-2555.