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Hastings Humans

4.5/5 • Glassdoor rating


Hastings Humans is a full service contact center and phone answering service. Hastings Humans provides its clients that competitive advantage of the human touch – and at a much lower cost than an in-house call center and with better customer service experience and close ratio than with IVR. Hastings is a recipient of the ATSI Award of Excellence for 22 consecutive years. Hastings serves clients across the US in many industry categories including: attorneys, doctors, service companies and a spectrum of sizes – from start-ups to multinational enterprises.



Public or Private


Seats or staff



$5 mil. - $10 mil.





Scott Hastings, Co-Owner / Operations Manager

Year Founded


Countries of fulfillment




Contact information


About Hastings Humans: Review and comparison

Hastings Humans is a family-owned and operated contact center, phone answering, and business process outsourcing (BPO) services headquartered in downtown Austin, Texas. Established in 1948, this firm provides excellent outsourced contact center solutions that help businesses save extra money than in-house call centers.

Hastings Humans prioritizes providing cost-effective bilingual answering service solutions through an extensively-trained team to ensure enhanced customer satisfaction for companies of any size.

With over 70 years of experience, Hastings Humans offers its services to businesses of any size across the country. Its current company size is 11 to 50 employees, and its last reported revenue is $6 million.

Hastings Humans Outsourcing

Hastings Humans provides growing or established companies with 24/7 phone answering and contact center solutions 365 days per year. Their customizable plans are essential in matching each client company’s brand and fulfilling their professional needs. All team members undergo extensive training to ensure quality customer service for businesses seeking the firm’s services.

They have received the Association of TeleServices International’s “Award of Excellence” for 25 years and have the lowest turnover rate in the industry.

Hastings Humans’s BPO services and pricings

Hastings Humans offers a wide selection of reliable services that benefit businesses of any size, including:

  • Virtual Receptionist Services
  • Service Tech Dispatching
  • 24/7 Answering Services
  • Overflow Call Management
  • Lead Capture
  • Order Management
  • Business Email Inquiries
  • Appointment Scheduling 
  • Live Tech Support
  • Facilities Monitoring
  • Customized Voicemail
  • Urgent Response

Hastings Humans offers these flexible services and solutions for several industries, including healthcare, law, finance, and telecommunications.

Hastings Humans’ pricing

Hastings Humans offers several pricing plans businesses can rely on for their monthly calling needs. For instance, their Ruby plan costs $149 per month, while their Diamond plan costs $552 per month. 

The firm lets you create customizable pricing plans based on the number of calls you make per month, maxing out at 2000 calls. You can upgrade and downgrade your plans for no extra charge based on your business needs. They also have a 30-day money-back guarantee if their services don’t meet your expectations.

How Hastings Humans outshines its competition

Hastings Humans prioritizes hiring and training the best talent to provide exceptional BPO and contact center services for clients interested in streamlining their customer service branches. Some methods that help the firm meet these goals include:

  • Establishing services with clients by training and programming their accounts within two to three days;
  • Resolving customers’ issues swiftly and efficiently;
  • Offering flexible monthly pricing plans based on every business’ needs or preferences;
  • Giving businesses the freedom to decide when they want the firm to cover their calls.

Hastings Humans offers plenty of job creation and employment opportunities for Austin residents interested in expanding their contact center communication skills.

Key executives

Mark Hastings (President and Co-Owner)

Mark Hastings has been Hastings Humans’ President and Co-Owner since 1974. He’s an important figure responsible for the firm’s strategic planning and monitoring of its budget, among other tasks.

Scott Hastings (Operations Manager and Co-Owner)

Scott Hastings has been Hastings Humans’ Operations Manager for 12 years and has co-owned the company with his brother Mark since 1997. He’s responsible for overseeing the firm’s operational tasks in every department.

Hastings Humans reviews and comparisons

Hastings Humans is an innovative call center services provider any business can rely on if they want to save extra. Although we don’t have extensive reviews of this company, we recommend checking out similar Texas-based firms offering nationwide phone answering solutions.

Consider browsing their testimonials to see how their services enhance their clients’ businesses.

Hastings Humans’s contact information

Hastings Humans’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 512-472-1122.

Hastings Humans news, podcast & articles

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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