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COPC Inc. provides consulting, training and certification for operations that support the customer experience. The company created the COPC Standards, a collection of performance management systems for call center operations, customer experience management, vendor management, and procurement. Founded in 1996, COPC Inc. began by helping call centers improve their performance. Today, the company is an innovative global leader that empowers organizations to optimize operations to deliver a superior customer experience across all channels. COPC Inc. is privately held with headquarters in Winter Park, FL, U.S. and with operations in Europe, Middle East, Africa, Asia Pacific, Latin America, India and Japan.



Public or Private


Seats or staff



$10 mil. - $25 mil.





Ian Aitchison, Chief Executive Officer

Year Founded


Countries of fulfillment




Contact information


About COPC: Review and comparison

COPC Inc. is a Business Process Outsourcing (BPO) service provider that offers training, consulting, and certification for systems its client companies’ customer experience. The company was founded in 1996 and designed the COPC standards, a system of performance management operations that support procurement, vendor management, customer experience management, and call center operations.

COPC started its journey by aiding call centers in improving their performance. From there, the company has grown to become a world-wide leader in providing innovative solutions that empower its client companies to maximize performance and deliver a top-notch customer experience in all areas.

COPC Outsourcing

COPC is privately owned and headquartered in Winter Park, Florida. It has centers in Japan, India, Latin America, Asia Pacific, Africa, the Middle East, and Europe, making it a truly global operation.

COPC performs extensive studies of both individual client results and industries as a whole, providing valuable CX insights and sought-after reports.

COPC works with the following industries:

  • Telecommunications
  • Technology
  • Healthcare
  • Travel
  • Retail
  • Financial Services
  • Outsourced Service Providers

COPC’s BPO services and pricings

COPC offers a wide variety of BPO services to aid businesses in focusing on their core competencies:

Customer Experience Services

  • Work-at-home
  • Service Journeys
  • Channel Strategy
  • Measuring CX
  • CX improvement
  • CX Certification
  • Quality Management

Call Center Services

  • Call Center Consulting
  • Call Center Training
  • Call Center Certification
  • Quality Management


  • Online Training
  • In-Person Training
  • Live Virtual Training
  • COPC Certification
  • Quality Consulting

Vendor Management

  • Contract Review
  • Strategic Sourcing
  • Vendor Improvement
  • VMO Design

COPC’s pricing

COPC designs each service package to meet the specific needs and goals of the client company. Because each service package is tailor-made for its client, no two packages include the exact same services. Therefore, prices vary depending on the particular needs of a client.

Contact COPC for a consultation and quote.

How COPC outshines its competition

COPC centers all of its work on the COPC Customer Experience (CX) Standard. This system of best practices and guidelines is designed to improve the performance of its clients’ customer experience operations. The COPC CX Standards is used by high-profile brands across the globe to enhance their standing with customers and improve the overall customer experience.

This system of standards and practices sets COPC apart from other BPO solution providers.

Key executives

Ian Aitchison, Chief Executive Officer

Ian Aitchison has been the CEO of COPC since September of 2009, and as a Director for three years before that. He also currently serves as part-time consultant for Service Journey Strategies, a CX strategy and transformation consultancy. He received a B.A. in legal studies and languages from Edinburgh Napier University in 1994. He has also worked as a Call Center Manager at Connect Interactive and a National Contact Center Manager for KAZ Business Services.

COPC reviews and comparisons

COPC’s clients heap praise on the company for its COPC CX Standards. Several clients identify this system as having been instrumental in making remarkable improvements in their companies’ customer experience. Several clients note that their customer retention has improved drastically since partnering with COPC.

COPC’s contact information

COPC’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1.407.304.9032.


COPC news, podcast & articles

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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