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Capability BPO

3.9/5 • Glassdoor rating


We engage with our clients based on trust and true partnership, ensuring a solid governance model and service delivery management framework while driving the best possible customer experience.

What Capability BPO offers its clients

We provide world-class outcome-based innovative solutions that drive excellent customer service engagements, supported by dedicated teams.

How Capability BPO outshines the competition

We focus on engagements that allow us to apply a personal touch through a dedicated, agile, and client-centric approach.
Capability BPO™ invests heavily in leveraging the digital capabilities of today to drive better outcomes for our clients. Our Care Labs provide our clients with valuable insight into how we operate, creating test environments for clients to view new processes, technology, and our ways of working.



Public or Private


Seats or staff



$1 mil. - $5 mil.






Year Founded


Countries of fulfillment




Contact information

27 87 353 9832

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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