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3.1/5 • Glassdoor rating


At PCITS we have extensive experience delivering call center customer support to a global clientele. Our technology-enabled solutions enable smooth multi-channel engagement and ensure excellent results. Our customer service representatives respond to client inquiries, offer solutions to technical issues, and suggest low-cost strategies to create new leads. A global provider of call center services, we offer adaptable solutions that are tailored to the requirements of our customers. We can help you improve your brand’s reputation as well as the customer experience. Use our prompt and effective call center assistance to scale fast based on your company’s needs.

Reasons To Choose Us

Improved customer support is the key to successful economic growth. It facilitates the execution of company operations flawlessly, which guarantees an undivided focus on core competencies. More than 90% of organizations feel the need for modernized infrastructure to fulfill heightened customer support requirements in this age of customization and self-help kiosks.

Now providing streamlined customer support services at lower costs has now become a major priority. While small enterprises must evaluate their budget limits before implementing an in-house setup, on the other hand, large organizations and MNCs need the support for extra support to handle several calls despite having the resources. In this scenario, the ideal approach is to contract with a reputable service provider like PCITS to outsource call center services.

PCITS houses a prompt, courteous, and punctual team of consultants who are thoroughly trained to offer top-notch assistance to customers and assure them of the greatest returns on their investments by providing top-rated, superior-quality products and services.

What PCITS offers its clients

Through personalized interaction, our professional Call Agents act as a true extension of your organization. Join forces with us right away to reap the benefits listed below. –

Real-time Monitoring- Before reaching you, our services go through multiple stages of examination and quality control. For the sake of improving our contact center services, we track and monitor every call. To preserve quality, we also do intensive internal training.

Modern infrastructure- We provide call center services from prominent states in the US. Our offices are all outfitted with cutting-edge technology. We use cutting-edge technologies and software to provide flawless results.

Operational Transparency- We provide professional project managers to each of our clients, who keep you updated in real-time on the status of the projects and their timescales. We provide absolute transparency with regard to pricing as well. So when you outsource call center services to us, you won’t have to worry about unforeseen expenses or ambiguous terms and conditions.

Robust Data Security- To guarantee complete data protection for our clients, we make use of the strongest security services. Additionally, we formally promise to preserve the integrity of your corporate data by signing NDA contracts. Without your permission, we never disclose any information to a third party.

Competitive Pricing- Our solutions are strategically priced and cost-effective so that you can avail of bespoke solutions without worrying about your budgets. To ensure that all organizations can take full advantage of our solutions, we offer various price structures and personalized quotations.

How PCITS outshines the competition

o ensure excellent services, our special program incorporates effective strategies. Our skilled lead generation experts will first learn about your company’s goals. The methods are then put into practice using various B2B lead generation platforms. We have-
Proven Solutions – We are able to provide traceable, tested solutions that help turn your leads into actual sales.
Tailored Campaigns- With excellent offers and appealing marketing, customized campaigns target specific audiences.
Follow-ups – In order to spread the word about your products and services and by doing so boost sales, we will follow up with your leads and keep in touch with your clients.
Best Pricing – We offer the most reasonably priced services.
World-class Capability- Whether it’s a short-term campaign or ongoing services, we can provide both.

PCITS company structure

We are a medium sized BPO owned by 2 Indian entrepreneurs who since 1996 have played an important role in Remote Processing of Services mainly from North America to India.


Premium Customer IT Services Ltd. 53, Hartron Complex, Electronic City, Sector 18 , 122015, Gurugram, Haryana

Public or Private


Seats or staff



$500,000 - $1 mil.

  • Advertising & PR
  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Educational Businesses
  • Hardware Tech/IT
  • Recruiting Staffing
  • Software Tech/IT
  • Telecoms



Tauseef Raza

Year Founded


Countries of fulfillment
  • India
  • Singapore
  • United States
  • Customer Service
  • Digital & Content Marketing
  • Finance & Accounting
  • Full service BPO
  • Human Resource & Legal
  • Outsourcing Consultancy
Contact information


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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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