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Gold Cross Answering Service

3.4/5 • Glassdoor rating


Gold Cross Answering Service is your receptionist, sales staff, customer service department, after hours hero, and the best thing that will happen to your business.
We are committed to offering your customers, clients, or patients the same level of customer service and support you and your staff do.



Public or Private


Seats or staff



$10 mil. - $25 mil.





Ariah Ming, General Manager

Year Founded


Countries of fulfillment




Contact information


About Gold Cross Answering Service: Review and comparison

Gold Cross Answering Service started in 1982 in Chippewa Falls, Wisconsin. The company’s headquarters are still there today. Gold Cross Answering Services is a sole proprietorship and a small business with 11 to 50 employees, according to LinkedIn

Gold Cross Answering Service serves as clients’ receptionist, after-hours service department, sales staff, and customer service department. The company provides live answering services and online chat messaging for clients in the HVAC industry, in addition to others. 

Some of the industries Gold Cross Answering Service represents include water treatment, utilities, and restoration. Gold Cross Answering Service has been a force in the water treatment industry, servicing over 200 water treatment companies in the U.S. and Canada. 

Gold Cross Answering Service was recognized as a top answering service company by The Manifest in 2020. 

Gold Cross Answering Service Outsourcing

Gold Cross Answering Service positions the company’s services as the best, affordable service-industry-focused answering services. Besides answering inquiries via phone, Gold Cross Answering Service offers live online chat. According to the company’s website, live online chat services increase revenue by 48 percent and a client’s conversion rate by 40 percent. 

Gold Cross Answering Service’s specialties are:

  • Web response and monitoring
  • Voicemail boxes
  • Auto-faxing and auto-emailing
  • Order taking
  • SMS messaging
  • Alpha paging
  • Towing dispatch service
  • Call patching
  • Data entry
  • Call logging
  • Customer surveys
  • Live voice recording
  • Online scheduling
  • 24-hour live operator

Gold Cross Answering Service’s BPO services and pricings

Gold Cross Answering Service’s business process outsourcing (BPO) offerings are answering and messaging services. The company’s answering services include a dedicated account manager, bilingual reps, toll-free and local numbers, and voicemail and message delivery. Answering services are live operators that answer a client’s phones after hours or for small businesses that do not have the staff to answer the phones. 

The company’s messaging services include the Startel Secure Plus Messaging platform that is HIPAA compliant. This platform encrypts the text messages that Gold Cross Answering Service’s clients need to send and receive. Interactive voicemail services and flexible message delivery form the foundation of Gold Cross Answering Service’s messaging services package.

Gold Cross Answering Service pricing

Clients who sign up for Gold Cross Answering Service’s answering services get a 14-day free trial. The company offers four different pricing tiers:

  • Intro package with 50 minutes for $50. 
  • Bronze package with 125 minutes for $120.
  • Silver package with 250 minutes for $230.
  • Gold package with 450 minutes for $405.

All packages include daily email, one voicemail box, and call logging. Additional minutes are charged at rates between $0.95 to $0.80 per minute. There is a $10 holiday fee and a $1 charge per patch. Additional and one-time setup fees do apply to all pricing tiers.

How Gold Cross Answering Service outshines its competition

Compared to its leading competitors, Gold Cross Answering Service provides more value. The company charges less per minute for answering services. Plus, Gold Cross Answering Service charges less for overages. 

Key executives

Kimberly Wold (Sales Manager)

Kimberly Wold has been with the company since 2005 where she started as an account manager. In 2015, after the CEO (Stephanie Butero) left the company, she became the Operations Manager. From there, she became the Sales Manager.

Gold Cross Answering Service reviews and comparisons

Gold Cross Answering Service is not as big as some other answering services, but they receive high praise from their customers. They have a 4.9 rating on Clutch, with customers noting their professionalism.  

Gold Cross Answering Service’s contact information

Gold Cross Answering Service’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (800)632-3004.


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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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