View all outsourcing firms

Hands Working Virtually

5.0/5 • Glassdoor rating


Hands Working Virtually provides an all-in-one solution for phone support, email support, live chat, data entry, social media management and more!



Public or Private


Seats or staff



$1 mil. - $5 mil.





Mimi Lacy-Fall, CEO/Founder

Year Founded


Countries of fulfillment




Contact information

(760) 459-8138

About Hands Working Virtually: Review and comparison

Hands Working Virtually is an innovative business process outsourcing company headquartered in Palm Desert, California, with four major teams in the United States, Saint Lucia, Jamaica, and the Philippines. 

All team members have three or more years of call center experience and are trained to effectively and efficiently provide BPO services such as phone and email support, live chat, social media management, and more.

Hands Working Virtually is dedicated to its mission of providing businesses with efficient BPO services through a qualified and remote team specialized in customer-facing roles. The company offers all-in-one solutions for a range of industries, including eCommerce, health and wellness, law firms, and back office. 

Since its founding in 2013, Hands Working Virtually has grown to include 51-200 employees and has a most recent reported revenue of $8.8 million.

Hands Working Virtually Outsourcing

Hands Working Virtually advertises a bold approach to business as they instill a virtual culture that improves efficiency and customer experience for their clients. 

Along with delivering on an excellent and responsive customer experience, Hands Working Virtually also invests in their team and work environment. Their dedication to a positive work environment and building a qualified and empowered team allows them to achieve job success while reducing their carbon footprint and ensuring equal opportunity.

In addition to staff training and certifications to ensure responsive and attentive customer service, Hands Working Virtually is also a 2021 member of the Association of TeleServices International.

Hands Working Virtually’s BPO services and pricings

Hands Working Virtually successfully and efficiently provides a range of BPO services to clients. These include:

  • Phone support
  • Email support
  • Live Chat
  • Social media management
  • Consumer reviews
  • Data entry/ordering processing 
  • Graphic/label design
  • Amazon seller central
  • Virtual assistants
  • Quality monitoring & mystery calls
  • eCommerce product return
  • Affordable warehouse & fulfillment

Hands Working Virtually’s pricing

Hands Working Virtually offers affordable solutions to scaling businesses in virtual culture. Their services are offered on a month-to-month basis, so companies can scale with less commitment and add or remove hours to meet their service and pricing needs.

How Hands Working Virtually outshines its competition

Hands Working Virtually is dedicated to providing exceptional customer service and practical solutions to their clients and takes pride in their company’s positive culture and high-quality work. 

They achieve job success and customer satisfaction through:

  • Qualified and dedicated agents with 3+ years of experience
  • Investment in training and certifications for staff
  • 24/7 available support
  • Excellent written and verbal communication skills
  • Month-to-month commitments 
  • Involved management for day-to-day operations
  • Award-winning customer service with attentive, responsive agents

Key executives

Mimi Lacy-Fall (Founder/CEO) 

After the call center she was working at closed down, Mimi Lacy-Fall founded Hands Working Virtually in 2013 to help create jobs for colleagues who lost their jobs.

She is passionate about providing exceptional customer support. Over the past seven years, she has helped grow Hands Working Virtually to over 100 employees and create a positive and empowered work environment.

Hands Working Virtually reviews and comparisons

Hands Working Virtually takes an innovative approach to virtual culture to provide clients with attentive and enthusiastic customer services and effective solutions to help scale businesses. 

The culture, work ethic, and success of their BPO services create a highly trusted and recommended service across all of the Hands Working Virtually remote teams.

Hands Working Virtually’s contact information

Hands Working Virtually’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (760) 459-8138.


Hands Working Virtually news, podcast & articles

No news, podcast & articles available for this BPO

Hands Working Virtually videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.