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4.4/5 • Glassdoor rating


Virtual PA and Secretarial Support as and when you need it.
No contracts or minimum spend. A flexible, efficient back office service to support your business so that you dont have to worry about stifling cashflow on salaried staff, extra resources and office space.



Public or Private


Seats or staff



$1 mil. - $5 mil.





Emma Mills, Owner and Founder

Year Founded


Countries of fulfillment




Contact information



About Mi PA: Review and comparison

Mi PA is a virtual receptionist and Personal Assistant (PA) outsourcing company. The owner used her experience working as a PA and the knowledge she gained about the business world to become an entrepreneur and found the company in 2008. 

This Business Process Outsourcing (BPO) firm provides telephone, diary, and scheduling services for professionals, so they can focus on profit-making and business-building activities instead of being tied to their phones and email inboxes.

Mi PA Outsourcing

Most of the 30 to 40 team members work from the central fulfillment office and headquarters in Manchester, UK. 

In addition to their PA and secretarial services, Mi PA offers Mi TV, a weekly video series with over 165 episodes about the benefits of outsourcing to receptionists and PAs to free up time for core business tasks. The videos also offer general productivity and business advice to entrepreneurs and executives.

Mi PA’s BPO services and pricings

Mi PA’s staff consists of PAs and call experts who take over tasks for entrepreneurs and business executives so they can escape the desk and spend time on core sales and administration tasks.  

The company offers Mi Call, a dedicated phone-answering service, at one price. They also provide PA services under the title Mi PA at a different price point in the which the staff:

  • Answer and process incoming phone calls
  • Take over email inboxes
  • Manage diaries and schedules
  • Set appointments and meetings
  • Type and dictate as needed
  • Make travel arrangements

The firm also offers Mi Concierge, a concierge and PA service specifically for footballers and their families. 

Mi PA’s pricing

The company offers a 7-day free trial, after which the firm will calculate the cost of services based on the volume of work. The Mi Call answering service starts at £1.75 per day, and the Mi PA service starts as low as £6 per day, depending on each client’s needs.

How Mi PA outshines its competition

The founder brings her years of experience as a PA to the table, so her understanding of what businesses want in a receptionist or assistant helps her provide better service. 

Mi PA prides itself on friendliness and how easy it is to set up services and work with them. The office culture is intense but fun, as illustrated by the “Office Boss” who gets first billing on their Team page: Ralph, the owner’s Cavapoo

The company’s core values are:

  • Find a way, or make one
  • Efficiency in all ways
  • Love what you do

The company’s experience working for over 500 companies and answering over 2000 calls a day gives them an edge in the marketplace.

Key executives

Emma Mills (Founder and CEO)

Emma Mills graduated from the University of Manchester. In addition to running Mi PA, Ms. Mills serves as the Managing Director of the I-PRAC property rental verification platform. She has years of experience working as a PA for two successful entrepreneurs and is a committee member of the Manchester branch of the Institute of Directors.

Mi PA reviews and comparisons

Mi PA is an inbound call and PA service. Employee reviews at sites like Indeed are generally positive. We recommend comparing it with other small and midsize call-answering and PA services in the United Kingdom.

Mi PA’s contact information

Mi PA’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Mi PA news, podcast & articles

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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