About Agently.ai: Review and comparison
Agently is an AI-inspired contact center solutions and Business Process Outsourcing (BPO) services provider headquartered in Los Angeles, California, USA. Agently has been providing outsourcing solutions for travel and tourism companies since 2016.
This BPO company knows what scalable solutions look like and how they help a business grow because they experienced exponential growth themselves. Despite starting with just two employees in 2016, they now employ 500-1,000 BPO experts.
Agently serves the United States but has locations in the UK, Moldova, India, and the Philippines. Some of their biggest clients have included Kayak, Priceline, and WOWFare, and they specifically provide BPO services to the travel industry.
Agently harnesses the power of Artificial Intelligence (AI) to simplify and streamline outsourced services to their clients. Combined with human expertise, they offer various scalable services to travel and tourism companies looking to outsource some of their business tasks.
Their call center outsources inbound sales, reservation services, order processing, technical support, and more.
While their emphasis on call center outsourcing can’t be understated, they are also committed to customer support chat. Citing that nearly 40% of customers would prefer to resolve their issues with customer support chat, Agently’s live chat service is focused on quick responses, good customer service, and providing the best possible UX.
Agently.ai’s BPO services and pricings
Agently provides several nuanced BPO services that can be custom-tailored to a business’s needs or weaknesses. Some of these services include:
- Call center outsourcing
- 24/7 phone answering services
- Technical support outsourcing
- E-commerce support
- Live chat support
- Help desk outsourcing
- Back office support
- Social media customer service
Agently focuses on their niche, and they currently only provide their BPO services to travel companies. This allows them to train all of their employees to solve everyday problems in a very specific industry, streamlining the training process.
Agently provides three packages that can be customized for optimal success. The Backup Team package extends a business’s existing team and includes 24/7 coverage, shared agents, and email and chat support.
The Focus and Dedication package includes a group of agents specifically trained to use one business’s product, everything in the Backup Team Package, and phone support.
The Full Team Dedication package includes a full scalable staff and a manager. It has everything in the Focus and Dedication package, technical support, dedicated office space, and 24/7 manager availability.
Each package is custom-tailored and priced, so you must request a quote to procure a price for Agently’s BPO services.
How Agently.ai outshines its competition
Agently’s innovative combination of AI and human employees streamlines the BPO process and ensures more efficiency in serving their customers. By delegating some tasks to AI, Agently can assign more staff to tasks that require care, attention, and the human touch.
Miles Miller (CEO and Co-Founder)
Miles Miller was one of the founders of Agently in 2016. He serves as CEO, overseeing all business operations and development.
Andrew F. (Chief Business Development Officer)
Andrew F. was also on the team of founders, and he oversees all business development proceedings at Agently.
Agently.ai reviews and comparisons
Agently is a midsize BPO services provider to the travel and tourism industries in the United States. While there are thousands of BPO service providers across the country, Agently caters to a particular niche, so there may not be many BPO firms that could offer a comparison.
Agently.ai’s contact information
Agently.ai’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 800-381-3312.