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Agently.ai

About

Agently combines human expertise and AI to deliver exceptional customer service in the travel industry. Our team is behind award-winning travel companies worldwide, like Kayak and WOWFare.

We provide 24/7 coverage through all communication channels and use the best technological solutions to nourish relationships with your clients.

Headquarters

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Public or Private

Private

Seats or staff

501-1,000

Revenue

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Industries

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Highlights

Alexa ranking

NA

Domain Authority

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Site traffic

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OA ranking

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Glassdoor rating

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CrunchBase ranking

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Details

Executive

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Year Founded

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Countries of Fulfillment

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Sectors

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Contact information
Social media

About Agently.ai: Review and comparison

Agently is an AI-inspired contact center solutions and Business Process Outsourcing (BPO) services provider headquartered in Los Angeles, California, USA. Agently has been providing outsourcing solutions for travel and tourism companies since 2016.

This BPO company knows what scalable solutions look like and how they help a business grow because they experienced exponential growth themselves. Despite starting with just two employees in 2016, they now employ 500-1,000 BPO experts.

Agently serves the United States but has locations in the UK, Moldova, India, and the Philippines. Some of their biggest clients have included Kayak, Priceline, and WOWFare, and they specifically provide BPO services to the travel industry.

Agently.ai Outsourcing

Agently harnesses the power of Artificial Intelligence (AI) to simplify and streamline outsourced services to their clients. Combined with human expertise, they offer various scalable services to travel and tourism companies looking to outsource some of their business tasks.

Their call center outsources inbound sales, reservation services, order processing, technical support, and more. 

While their emphasis on call center outsourcing can’t be understated, they are also committed to customer support chat. Citing that nearly 40% of customers would prefer to resolve their issues with customer support chat, Agently’s live chat service is focused on quick responses, good customer service, and providing the best possible UX. 

Agently.ai’s BPO services and pricings

Agently provides several nuanced BPO services that can be custom-tailored to a business’s needs or weaknesses. Some of these services include:

  • Call center outsourcing
  • 24/7 phone answering services
  • Technical support outsourcing
  • E-commerce support
  • Live chat support
  • Help desk outsourcing
  • Back office support
  • Social media customer service

Agently focuses on their niche, and they currently only provide their BPO services to travel companies. This allows them to train all of their employees to solve everyday problems in a very specific industry, streamlining the training process.

Agently’s pricing

Agently provides three packages that can be customized for optimal success. The Backup Team package extends a business’s existing team and includes 24/7 coverage, shared agents, and email and chat support. 

The Focus and Dedication package includes a group of agents specifically trained to use one business’s product, everything in the Backup Team Package, and phone support. 

The Full Team Dedication package includes a full scalable staff and a manager. It has everything in the Focus and Dedication package, technical support, dedicated office space, and 24/7 manager availability. 

Each package is custom-tailored and priced, so you must request a quote to procure a price for Agently’s BPO services. 

How Agently.ai outshines its competition

Agently’s innovative combination of AI and human employees streamlines the BPO process and ensures more efficiency in serving their customers. By delegating some tasks to AI, Agently can assign more staff to tasks that require care, attention, and the human touch. 

Key executives

Miles Miller (CEO and Co-Founder)

Miles Miller was one of the founders of Agently in 2016. He serves as CEO, overseeing all business operations and development. 

Andrew F. (Chief Business Development Officer)

Andrew F. was also on the team of founders, and he oversees all business development proceedings at Agently.

Agently.ai reviews and comparisons

Agently is a midsize BPO services provider to the travel and tourism industries in the United States. While there are thousands of BPO service providers across the country, Agently caters to a particular niche, so there may not be many BPO firms that could offer a comparison. 

Agently.ai’s contact information

Agently.ai’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 800-381-3312.

Agently.ai news, podcast & articles

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Agently.ai videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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