View all BPO Companies

Company Voice, LLC

Claim company

About

CompanyVoice is a certified women-owned full-service inbound and outbound contact center located in suburban Philadelphia.
We deliver more than just a superior customer experience; we become a seamless extension of your business. Our Guiding Principles center around People, Process and Technology.

Headquarters

-

Public or Private

Private

Seats or staff

51-200

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

7

Site traffic

-

OA ranking

-

Glassdoor rating

3.8

CrunchBase ranking

-

Details

Executive

Misty (Armstrong) Lewis, Project Manager

Year Founded

2012

Countries of fulfillment

-

Sectors

-

Contact information

215-525-5016

http://www.companyvoice.com/

Social media

About Company Voice, LLC: Review and comparison

CompanyVoice is a woman-owned and operated provider of credentialed telephone customer service specialists located in Blue Bell, Pennsylvania. With principles centered around people, progress, and technology, CompanyVoice has been providing superior customer service to its customers for over a decade. 

Named the 12th fastest growing company in the greater Philadelphia area by The Philadelphia 100, this stellar company has a permanent staff of HR experts who can construct the perfect team of customer service representatives for you.

Company Voice, LLC Outsourcing

This BPO company provides both inbound and outbound services to its clients. The staff they provide is superior to the average call center team because of its training and experience.

More than just a service provider, the company is dedicated to becoming a seamless extension of the businesses for which they work. They recruit, screen, and hire certified specialists in the areas of insurance, finance, banking, and real estate. They provide customer service experts for attorneys and government agencies. 

Company Voice, LLC’s BPO services and pricings

Every one of the companies customer service staff speaks English and they can provide multi-lingual agents. Their team of agents is available around the clock and every day of the year. The staff of experienced managers has years of experience in compliance-based industries.

Committed to integrity and transparency, the team has a clear presence on social media. They offer web chat support to answer any questions you have.

CompanyVoice offers the following services to its customers:

Inbound Call Center Services

  • Enrollment
  • Scheduling 
  • Lead qualification
  • Upselling and cross-selling
  • Order Processing 
  • Application services 
  • Customer care support 
  • Customer retention
  • Help desk and tech support

Outbound Services

  • Sales
  • Appointment setting
  • Lead generation
  • Customer retention
  • Welcome calls
  • New Product Marketing
  • Customer Experience Surveys
  • Direct Mail
  • Application processing

CompanyVoice pricing 

CompanyVoice offers competitive pricing in the call center industry. The exact price a client pays depends upon the specific needs of each customer. Each client will receive a custom package providing the maximum amount of service for the lowest possible price.

How Company Voice, LLC outshines its competition

CompanyVoice screens its customer service representatives carefully and only hires certified representatives. Only career customer service agents work for the company. It is one of the few call center services that dedicates itself to providing staff for compliance-based industries.

  • The company creates a custom workflow process for each client.
  • CompanyVoice uses Six Sigma methodologies which delves into the root cause of problems. 
  • The onboarding process is efficient and fast.
  • Each call is recorded for evaluation, coaching, and culpability. 

Key executives

Claudia Timbo (CEO and President)

With over 30 years of experience in the call center industry, Ms. Timbo brings a wealth of knowledge to CompanyVoice. A nominee for the Ernst & Young Entrepreneur of the Year award

She has launched projects in the financial services, banking, healthcare, and insurance industries. She is considered an expert speaker on the subject of hiring by the Pennsylvania State House of Representatives. She is committed to providing opportunities for women and semi-retired workers. 

Company Voice, LLC reviews and comparisons

CompanyVoice is well praised on Glassdoor by former and current employees, achieving an average score of 4.4. We advise you to compare this business to other mid-sized companies in the area that also provide call center services.

Company Voice, LLC’s contact information

Company Voice, LLC’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 215-525-5016.

References

https://www.glassdoor.com/Overview/Working-at-CompanyVoice-EI_IE1383207.11,23.htm

Company Voice, LLC news, podcast & articles

No news, podcast & articles available for this BPO

Company Voice, LLC videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.