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EXL Service

3.7/5 • Glassdoor rating


EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business.

Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth.

What EXL Service offers its clients

We deliver data analytics and digital operations and solutions to our clients, driving enterprise-scale business transformation initiatives that leverage our deep expertise in advanced analytics, AI, ML and cloud. We manage and report financial information through our four reportable segments or strategic business units: Insurance, Healthcare, Analytics and Emerging Business.

Our Insurance strategic business unit serves property and casualty insurance, life insurance, disability insurance, insurance brokers, reinsurers, annuity and retirement services companies. We provide digital transformation and solutions and data-led operations services across the insurance industry in areas such as claims processing, premium and benefit administration, agency management, account reconciliation, policy research, underwriting support, new business acquisition, policy servicing, premium audit, surveys, billing and collection, commercial and residential survey and customer service using digital technology, AI, ML and advanced automation.

Our Healthcare strategic business unit primarily serves U.S.-based healthcare payers, providers and pharmacy benefit managers organizations. We combine deep healthcare domain expertise with data-led insights and technology-enabled services to transform how care is delivered, managed and paid. We provide services related to care management, utilization management, disease management, payment integrity, revenue optimization and customer engagement directly addressing the market need for improved healthcare outcomes, patient and provider experience and access to the healthcare system in the healthcare market and optimized healthcare spend.

Our Analytics services support: (1) retail banking, commercial banking and investment banking and management for the banking and financial services industries; (2) marketing analytics, clinical analytics, patient engagement and pharmaco economics outcomes in the healthcare industry; (3) marketing and agency analytics, actuarial, servicing and operations, customer management and claims and money movement in the insurance industry; and (4) marketing analytics, supply chain, logistics and digital operations and solutions in the retail, media and entertainment industries.

Our Emerging Business strategic business unit provides data-led enterprise solutions in the areas of revenue enhancement, finance & accounting and customer experience management to clients primarily in the banking and capital markets, utilities, travel and leisure, transportation and logistics, media and communications, manufacturing, retail and business services industries.

How EXL Service outshines the competition

Below are some of our strategically focused considerations that differentiate us from industry peers:

Cultivating Long-term Relationships and Expanding our Client Base
We continue to maintain our focus on cultivating long-term client relationships as well as attracting new clients. We continue to expand our relationships with existing clients by increasing the length and breadth of the clients’ value chains and geographies, offer the full suite of EXL services that includes digital operations and solutions, consulting, and data analytics services; and support them in expanding their global footprint.

Integrating our Capabilities
Our deep industry expertise has been central to our market differentiation. We are also well-positioned with our suite of data and analytics, strong operational excellence, and digital toolkit to create integrated services and solutions under one brand. The key differentiators and salient features of our digital operations and solutions include our agile operating and delivery model, which leverages AI/ML-based content extraction, natural language processing and cloud-based operations to automate business processes and improve speed-to-market. Our approach to digital integrates AI/ML and data on to the cloud to digitally transform legacy models and support real-time insights, faster decision-making and streamlined operations. This approach positions us to digitally transform our clients’ enterprise-wide data flows to deliver meaningful customer experience, business outcomes and efficiency improvements to our clients.

Human capital development
We maintain a strong focus on capability development, with an emphasis on digital transformation and domain expertise. Our talent development strategy is comprehensive, aligned to overall business strategy and founded on three pillars: Digital Leadership, Digital Technologies & Methodologies, and Digital Culture & Mindset. We create thought leaders with high industry acumen who are better able to address our clients’ requirements. We also provide a career-linked learning path to our employees from new hires to tenured employees to senior levels of leadership. Our domain academies focus on building industry expertise through certifications and specialization. These include our Finance and Accounting, Insurance, Travel Healthcare, Analytics, Utilities, Consulting and Digital Academies. These industry academies focus on achieving excellence and developing skill sets that can be used across the different sectors. 

Expanding our services in large addressable markets
We continue to focus on the manufacturing, retail, insurance, healthcare, banking, media, and high tech, among other industries, which are large markets with high demand. We also continue to build our client portfolio in finance and accounting and consulting services in all our business segments. We are strategically equipped to help clients invest in their digital transformation, by bringing together deep industry expertise with robust data, powerful analytics, cloud, AI, and ML.

Optimizing our Global Delivery Footprint and Operational Infrastructure in the Countries and Regions in which we Operate
We have invested in new delivery centers across the world to cater to the demands of our clients and optimized our existing network of delivery centers to service our clients, drive efficiencies, expanding our language capabilities and adapting to remote working operating model.


320 Park Avenue, 29th Floor, 10022, New York, New York

Public or Private


Seats or staff



$1 bil. - $5 bil.

  • Consumer Services
  • Ecommerce
  • Energy
  • Entertainment
  • Financial Services
  • Healthcare
  • Hospitality
  • Insurance
  • IT Services and IT Consulting
  • Manufacturing
  • Media Publishing
  • Payroll
  • Public Utilities
  • Retail
  • Telecoms
  • Transportation
  • Travel
  • Utilities



Naveen Maheshwary, Vice President

Year Founded


Countries of fulfillment
  • Australia
  • Bulgaria
  • Colombia
  • India
  • Ireland
  • Philippines
  • Romania
  • South Africa
  • United Kingdom
  • United States
  • Customer Service
  • Full service BPO
  • IT Services and IT Consulting
  • Outsourcing Consultancy
Contact information

+44 7944997562

About EXL Service: Review and comparison

EXL Service has been in the business for 24 years. It stands as an indispensable ally for premier enterprises operating in data-centric sectors such as insurance, banking, financial services, healthcare, retail, and logistics.

The company offers a distinctive combination of data prowess, advanced analytics, digital technology, and industry proficiency.

Its goal is to empower clients to translate data into actionable insights, streamline operations, enhance customer experiences, and catalyze business transformation.

EXL Service Outsourcing

EXL Service’s client relationships are forged upon a bedrock of collaboration, underlining its status as a preferred partner for nine out of the top ten leading US insurance companies.

This company is also positioned ninth out of the top 20 global banks and sixth among the top ten US healthcare payers.

Operating as a cohesive unit, EXL Service aligns its objectives with those of its clients, whether it involves harnessing the potential of generative AI or seamlessly integrating analytics into workflows to foster expansion.

EXL Service’s BPO services and pricings

Here are the primary services offered by EXL Service:

  • Analytics and AI – EXL Service boasts one of the most expansive teams of data scientists globally, adeptly helping clients transform raw data into actionable insights.
  • Data management – The company aids clients in streamlining, integrating, purifying, and fortifying their data infrastructure, empowering them to unleash its inherent value and foster enduring expansion.
  • Data-led marketing – EXL Service deploys a proven methodology with its expertise in marketing strategy, campaign development, and performance optimization.
  • Customer experience – EXL Service’s transformative technologies are deployed to support human agents and enhance customer operations.
  • Digital consulting and implementation – EXL Service specializes in the strategic redesign of workflows, integrating cutting-edge AI solutions upstream to guarantee optimal data quality. 
  • Generative AI – The focus of the company revolves around empowering organizations to harness the transformative potential of data-driven insights and generative AI in enhancing customer operations integral to their CX digital transformation endeavors.
  • Business operations – EXL Service assists clients in achieving their objectives and beyond by streamlining task-intensive workflows through its business process automation services.
  • Finance and accounting – EXL Service offers end-to-end finance and accounting services characterized by seamless integration of top-tier talent and state-of-the-art automation. 
  • Risk and compliance – The company spearheads the launch of intelligent processes driven by data and AI, optimizing core functions while vigilantly managing regulatory compliance to ensure seamless operations.

EXL Service’s pricing

For those interested in availing of EXL Service’s solutions, head over to its website to begin with a free consultation!

How EXL Service outshines its competition

Clients opt for EXL Service as their transformation partner for manifold reasons.

The company’s global reach ensures that talent from diverse locations is readily accessible, fostering a dynamic and resourceful environment.

In addition, EXL Service’s array of digital accelerators facilitates unparalleled speed-to-value, facilitating the swift realization of results.

EXL Service stands out not only due to its capabilities but primarily because of the exceptional quality of its personnel. This includes a specialized team of 1,500 devoted data scientists deeply engaged in the field of generative AI.

With over two decades of experience in delivering business solutions backed by glowing client testimonials and a robust financial standing, EXL Service provides reassurance to its C-suite clientele.

Key executives

Naveen Maheshwary (Vice President)

Naveen leads the organization in delivering comprehensive finance and accounting solutions that seamlessly blend top-tier expertise with cutting-edge automation.

Under his guidance, EXL Service empowers businesses to redirect their focus towards growth initiatives, leveraging our expertise to navigate complex operational landscapes effectively.

EXL Service reviews and comparisons

Here is what the clients say about the stellar service of EXL Service:

“EXL is not just a supply chain resource for us. They have a broad expanse across the company, from procurement, supply chain, FP&A, finance. They’ve been able to help us provide good reporting, good analytics, and give us the extra support that we need to get the inventory levels where we want.”

Mike Racer (Senior VP, Supply Chain, Sephora)

“I’ve partnered with EXL for over 20 years in various companies. I trust that EXL will be able to deliver the results I need, when I need them, and that’s why I often turn to them for complex business issues and problems.”

Frank De Costanzo (Former CFO, Eagle Bulk Shipping Inc.)

EXL Service’s contact information

EXL Service’s main headquarters is located in:

320 Park Avenue, 29th Floor, 10022, New York, New York

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +44 7944997562.


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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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