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EXL Service

3.7/5 • Glassdoor rating


At EXL, we’re experts in more than analytics, operations management, and technology. We’re experts in you, and your industry. This gives us the context to look deeper to identify and capitalize on opportunities to outperform. We call it Digital Intelligence: the all-important combination of digital and domain knowledge, human and technology, coming together to create breakthrough results.

What EXL Service offers its clients

We are data and digital lead BPO provider and have a strong eco system of industry third party RPA integrations and an internal palette of platforms and Bolt on systems - the technology led operations helps us to commit to outcome based results, drive year on year cost optimization and more importantly create a future ready organization for our clients

How EXL Service outshines the competition

We consistently feature in the top quadrant of all industry analysts & advisor studies due to our solution led model for our clients. The use cases that we bring to the industry forums are representation of our strong domain expertise, digital capabilities and data led approach.

EXL Service company structure

We are NASDAQ listed - public company. Top Institutional holders are as below:
Wellington Management Company, LLP 1,991,108 5.95
Fidelity Management & Research Company LLC 1,617,271 4.83
Mackenzie Financial Corporation 1,525,269 4.56
Macquarie Investment Management 1,047,927 3.13

Sample highlight service offering of EXL Service

Our Conversational AI led solution EXelia replaces humans with BOTS in the call centers and helps reduce the cost of human led servicing by atleast 60%



Public or Private


Seats or staff



$1 bil. - $5 bil.





Jaideep Anil Pradhan , Senior Vice President

Year Founded


Countries of fulfillment




Contact information


About EXL Service: Review and comparison

EXL utilizes digital intelligence to solve complex business challenges for hundreds of companies worldwide. Boasting over 32,600 skillful employees, they have the resources to transform workplaces and give them a clear competitive edge. 

Headquartered in New York City and founded in 1999, the organization transforms the way companies operate. The broad applications of their digital solutions allow them to help businesses in the insurance, health, financial, transportation, travel, and utility industries. 

EXL specializes in Decision Analytics, Artificial Intelligence, Advanced Technologies, and Risk Management. They personalize every solution with long-term outcomes in mind, ensuring businesses eliminate waste and provide outstanding value to their customers.

Serving over 800 clients, they have achieved steady revenue growth since 2006. Recent reports from 2019 show earnings of $958 million.

EXL Service Outsourcing

The organization focuses on customer growth and sustainability. EXL provides clients with cloud storage, data integration, data governance, and data management.

They’ve built a robust partnership network with other industry leaders. Access to complementary technologies ensures this firm stays cutting-edge and tackles even the most troublesome industry challenges.

In addition to the United States, they have locations in the UK, Europe, India, the Philippines, Colombia, Australia, and South Africa. They have a total of 57 global delivery centers and can support over 25 languages. Their India division handles projects such as custom software and consulting services.

EXL Service’s BPO services and pricings

EXL leverages its expertise in technology and advanced analytics to offer exceptional services, including:

  • Artificial Intelligence
  • Data Strategy
  • Cloud BI Solutions
  • Marketing
  • Risk Management
  • Financial Compliance
  • Digital Transformation
  • Engineering Services
  • Consulting
  • Analytics
  • Operations Management

In terms of Artificial Intelligence, they provide multiple services. Clients can automate their payroll processing and even have a simulated voice chat through these solutions. The AI is also robust enough to solve customer queries in real-time.

EXL’s pricing

Due to the array of services offered, prices vary based upon client needs. In one case study of their transport analytics package, the client saved over $110k annually. They also reduced their number of premium shipments and decreased their shipping cost by 15%.

How EXL Service outshines its competition

EXL takes the time necessary to understand customer’s needs at the highest level. Their insight into data allows them to forecast their clients’ future business needs. Other differentiators in their commitment to quality include:

  • Customized solutions aimed at improving business performance;
  • Modernization of data architecture to facilitate better decisions;
  • Creation of more powerful customer experiences;
  • Enabling a faster turnaround to the market;
  • Growing customer revenues and profitability;
  • Expertise in both technology and analytics.

Key executives

Rohit Kapoor (Vice Chairman & CEO)

Rohit co-founded the company in 1999. He spearheaded the company’s growth by overseeing several acquisitions during its nascent stages. His other contributions include leading sustainability initiatives and participation in various charitable organizations.

Jaideep Anil Pradhan (Senior Vice President & Geography Head)

Jaideep joined EXL’s Philippines division over 11 years ago. He brings extensive experience in the telecom and hospitality industries to the organization. His Harvard Business School background helped cultivate his management, leadership, and business development skills.

EXL Service reviews and comparisons

In 2021, EXL earned a customer’s choice designation among Data and Analytics Service Providers from Gartner Peer Insights. EXL was recognized for “best-in-class digital transformation work with their enterprise customers” by Information Services Group.

A multitude of impressive reviews exists for the company spanning various industries. Their news briefings contain a comprehensive list of industry-specific examples.

EXL Service’s contact information

EXL Service’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (212)277-7100.


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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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