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Peak Outsourcing

4.3/5 • Glassdoor rating


PEAK Outsourcing evolved from a concept that set out to better the experience and client expectations when outsourcing to the third-largest English-speaking country in the world, the Philippines. We were once a client, so we know what it is like and we understand the fears of having a working and financial relationship with someone overseas. We took all the headaches and uncertainties we experienced, along with surveying other clients whom we outsourced, and devised a program to fix those issues that were always recurring. We knew the concept of outsourcing could be a huge benefit for a client, and that there had to be a better way of doing so, so we set out to make these changes.

What Peak Outsourcing offers its clients

PEAK's advantage is our experienced leadership and operational management. Our team is based in the USA, and we have a strong on-the-ground presence in the Philippines and Belize. This unique setup allows us to combine international expertise with local knowledge, ensuring the smooth and efficient operation of your business processes.

One of our key strengths is our dedicated Client Services team. Their primary goal is to guarantee top-tier quality and an exceptional client experience. They work closely with you to understand your specific needs and preferences, ensuring that our services align perfectly with your objectives.

We take a customer-centric approach to everything we do. We continually assess and suggest improvements and enhancements to better serve and promote your services. This commitment to innovation ensures that your operations stay competitive and efficient.

What sets us apart is our nimble nature and entrepreneurial spirit. We're not just a BPO partner; we're a strategic ally. Our agility allows us to provide customized solutions tailored precisely to your requirements, ensuring that you get the most value from our partnership.

When it comes to scaling your workforce, we excel. We can rapidly expand agent capacity and implement changes seamlessly, ensuring that your business can adapt to evolving demands without a hitch.

Our commitment to process excellence is evident in our recruitment, training, quality assurance, and analytics teams. We have a finely tuned recruitment process led by a Recruitment Manager, Sourcing Manager, and Digital Marketing Manager, supported by eight specialized TA (recruitment) Specialists. This ensures that your recruitment program is not just successful but perfectly aligned with your needs. Once we've fine-tuned the process, we take full ownership, ensuring a seamless and efficient talent pipeline.

Lastly, our expertise spans a wide range of services, including outbound and inbound voice and chat support, outbound sales, E-commerce support, and back-office services. We're not just a one-size-fits-all solution; we're your strategic partner, tailoring our services to your unique requirements. With PEAK, you can trust that your business processes are in capable hands.

Peak Outsourcing company structure

We are an agile and flexible team of business solutions experts. Founded in 2011, Peak Outsourcing has nearly a decade of hands-on outsourcing knowledge and experience.

We pride ourselves in embracing diversity, both within and outside of our own organization.
With our Founding & Executive teams being composed of experienced American business professionals, and our Headquarters + Operational teams based in the Philippines; Peak Outsourcing merges cultures and perspectives to create an eclectic team of passionate, unique individuals.

Our unique outsourcing partnership approach consistently lifts our clients well beyond their current levels of success in a seamless, frictionless manner.

With office facilities in Makati, Dumaguete and Belize, we provide customized, quality outsourcing solutions and specialized customer experiences specific to our clients' business needs.


18F Unit 18-1 Citibank Center 8741 Paseo de Roxas, 1226, Makati, Metro Manila

Public or Private


Seats or staff



$25 mil. - $50 mil.

  • Construction Renovation
  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Energy
  • Entertainment
  • Financial Services
  • Food & Beverage
  • Hardware Tech/IT
  • Healthcare
  • Hospitality
  • Insurance
  • IT Services and IT Consulting
  • Legal
  • Payroll
  • Pharmaceutical
  • Recruiting Staffing
  • Retail
  • Software Tech/IT
  • Travel
  • Utilities



Chuck Harmornick, CEO

Year Founded


Countries of fulfillment
  • Belize
  • Philippines
  • Admin Support
  • Customer Service
  • Finance & Accounting
  • IT Services and IT Consulting
Contact information


About Peak Outsourcing: Review and comparison

Peak Outsourcing is an agile and flexible business solution firm with a decade of solid outsourcing experience. 

Founded in 2011, the company was established out of the founder’s personal experience and challenges faced while seeking assistance from large outsourcing companies. 

Determined to make a difference, Peak Outsourcing has become a global team of top talents passionate about providing a unique outsourcing partnership approach.

Peak Outsourcing Outsourcing

Peak Outsourcing is located in Makati and Dumaguete. This outsourcing firm provides customized, quality solutions and specialized customer experiences specific to its clients’ business needs.

Peak Outsourcing values guide its relationships with its people, clients, and customers. These values include being agile, flexible, change-ready, inventive, courageous, trustworthy, and passionate. 

Every member of its team, from the administrative staff to the agents, embodies these values in every interaction, task, and project they take on.

Peak Outsourcing’s BPO services and pricings

Below are Peak Outsourcing services:

  • Back office support
  • Content writers
  • Blog writing services
  • Ecommerce support
  • Social media marketers
  • Record retrieval services
  • Customer service
  • Technical support
  • Web designers
  • Appointment setting
  • Lead generation outsourcing

Peak Outsourcing BPO’s pricing

Peak Outsourcing’s construction estimating services are priced at $13-$18/hr range per full-time employee.

For those interested in availing of Peak Outsourcing’s services, head over to its website to begin with a free consultation.

How Peak Outsourcing outshines its competition

Peak Outsourcing’s unique outsourcing approach sets it apart from other third-party providers. With unparalleled agility, Peak Outsourcing scouts and hones a global talent pool to aid businesses in reaching their goals. 

It provides omnichannel customer care support across multiple industry verticals, with a clear and streamlined route for a seamless climb toward business success. 

Additionally, Peak Outsourcing offers distinctive customer service by utilizing efficient outsourcing system technology to enhance and personalize the customer experience. 

It also has customized outsourcing solutions, acting as an extension of the clients’ businesses and supporting their growth and development

Key executives

Edward Moore (CEO)

Edward Moore is the owner of Peak Outsourcing and has more than 12 years of experience in providing complete outsourcing solutions for various industries and functions.  

He possesses a passion for connecting clients with expert local talent in the Philippines, capable of delivering high-quality work at a fraction of the cost and hassle.

Edward has developed and implemented highly efficient processes, systems, and infrastructure to ensure responsive operations, strict quality control, and information security for all projects. 

Additionally, his company offers flexible billing options, 24/7 support, and consulting services to assist clients in achieving their goals and growing their businesses. 

His mission is to exceed client expectations and create long-term partnerships based on trust and value.

Patrick Freking (CFO)

Patrick is the CFO and one of the owners of Peak Outsourcing. He has a BS in finance from Arizona State University, and his career spans healthcare consulting, software sales, and accounting.

Peak Outsourcing reviews and comparisons

“With the commitment they’ve made—with their team, which is estimators and managers—it’s worked out great. It’s saved us immense amount of time and money. It’s been a great experience.” – Jody O’Donnel, CEO, LMI Landscapes

Peak Outsourcing has also achieved an impressive 4.3-star rating out of 5 on Glassdoor, reflecting the positive experiences and satisfaction of its employees.

Peak Outsourcing’s contact information

Peak Outsourcing’s main headquarters is located in:

18F Unit 18-1 Citibank Center 8741 Paseo de Roxas, 1226, Makati, Metro Manila

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1866-792-0580.


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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