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Peak Outsourcing

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About

PEAK Outsourcing evolved from a concept that set out to better the experience and client expectations when outsourcing to the third-largest English-speaking country in the world, the Philippines. We were once a client, so we know what it is like and we understand the fears of having a working and financial relationship with someone overseas. We took all the headaches and uncertainties we experienced, along with surveying other clients whom we outsourced, and devised a program to fix those issues that were always recurring. We knew the concept of outsourcing could be a huge benefit for a client, and that there had to be a better way of doing so, so we set out to make these changes.

Headquarters

-

Public or Private

Private

Seats or staff

201-500

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

6

Site traffic

26

OA ranking

-

Glassdoor rating

5

CrunchBase ranking

-

Details

Executive

Edward Moore, CEO

Year Founded

2011

Countries of fulfillment

-

Sectors

-

Contact information

1-866-395-3934

https://www.peakoutsourcing.com/

Social media

About Peak Outsourcing: Review and comparison

Peak Outsourcing, also known as Peak Support, provides customer service and business process outsourcing to global companies. It started in 2013 when the leadership team behind the TalkTo app envisioned building more with their talented team. Later TalkTo was sold, and the team behind it launched Peak Outsourcing in 2015.

In 2021, Inc. magazine selected Peak Outsourcing as No. 1035 on its annual Inc. 5000 list, ranking the fastest-growing businesses with a minimum $2 million revenue. Additionally, Inc. noted that Peak Outsourcing experienced 467% in growth.

Peak Outsourcing Outsourcing

Based out of Cambridge, Massachusetts, Peak Outsourcing’s vision is a top choice partner for innovative companies.

Peak Outsourcing offers services from the Philippines, the US, and Latin America with their global delivery model. Currently, Peak Outsourcing has nearly 500 employees.

Peak Outsourcing’s BPO services and pricings

Peak Outsourcing’s clients include retail, e-commerce, gaming, software & technology, and other industries.

Peak Outsourcing customer and BPO services include the following:

  • Customer support
  • Back office
  • Content review
  • Data entry
  • Direct mail fulfillment
  • Fraud reduction
  • Marketing
  • Research
  • Sales operations

Peak Outsourcing’s pricing

Peak Outsourcing does not publicly disclose prices. Estimates for select services fall under $25 per hour, but some services have flat rates. Peak Outsourcing promises low minimums, affordability and will not charge set-up fees.

How Peak Outsourcing outshines its competition

The values and commitment to quality help Peak Outsourcing outshine its competition. Although Peak Outsourcing is experiencing exponential growth, they remain determined to promote their core values, including integrity, professionalism, and a client-first mentality.

Key executives

Jonathan Steiman (Founder/CEO)

Jonathan Steiman was inspired to found Peak Outsourcing after working with the driven team that created the TalkTo app. He received his MBA from NYU Stern and BA in Finance from Northeastern University.

Hannah Steiman (COO)

Hannah Steinman was the first US hire after her husband founded Peak Outsourcing. She oversees HR, marketing, sales, and administration.

Daniel Gutierrez (CFO)

Danial Guiterrez earned his Master’s in Accounting from the University of Florida. Before Peak Outsourcing, he was CFO at B. GOOD and held various leadership roles within Restaurant Brands International.

Bianca Lazaro (Senior Director, Service Delivery)

Bianca Lazaro was one of the founding members and a team lead with TalkTo. Previous achievements include her team lead role at VXI and a BA in Mass Communication from New Era University.

Hazel Abijay (Director, Service Delivery)

Hazel Abijay is an original member of Peak Outsourcing. She graduated from Ateneo de Davao University with her degree in Management Accounting. She manages multiple projects and ensures client goals are satisfied.

Peak Outsourcing reviews and comparisons

Peak Outsourcing case studies promote the company’s achievements in improving customer experiences and providing exceptional tech support. In addition, clients describe Peak Outsourcing as talented problem-solvers.

Peak Outsourcing has received 5 out of 5 stars from reviews on Facebook and G2. Belkins and Clutch, meanwhile, scored the company at 4.8 out of 5.

Employees of Peak Outsourcing rated the company as 5 out of 5 stars with a 100% recommendation approval rating on GlassDoor.

Peak Outsourcing’s contact information

Peak Outsourcing’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1-866-395-3934.

References

https://www.glassdoor.com/Overview/Working-at-Peak-Outsourcing-EI_IE3759493.11,27.htm

https://www.crunchbase.com/organization/peak-outsourcing

Peak Outsourcing news, podcast & articles

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Peak Outsourcing videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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