About Peak Outsourcing: Review and comparison
Peak Outsourcing, also known as Peak Support, provides customer service and business process outsourcing to global companies. It started in 2013 when the leadership team behind the TalkTo app envisioned building more with their talented team. Later TalkTo was sold, and the team behind it launched Peak Outsourcing in 2015.
In 2021, Inc. magazine selected Peak Outsourcing as No. 1035 on its annual Inc. 5000 list, ranking the fastest-growing businesses with a minimum $2 million revenue. Additionally, Inc. noted that Peak Outsourcing experienced 467% in growth.
Peak Outsourcing Outsourcing
Based out of Cambridge, Massachusetts, Peak Outsourcing’s vision is a top choice partner for innovative companies.
Peak Outsourcing offers services from the Philippines, the US, and Latin America with their global delivery model. Currently, Peak Outsourcing has nearly 500 employees.
Peak Outsourcing’s BPO services and pricings
Peak Outsourcing’s clients include retail, e-commerce, gaming, software & technology, and other industries.
Peak Outsourcing customer and BPO services include the following:
- Customer support
- Back office
- Content review
- Data entry
- Direct mail fulfillment
- Fraud reduction
- Sales operations
Peak Outsourcing’s pricing
Peak Outsourcing does not publicly disclose prices. Estimates for select services fall under $25 per hour, but some services have flat rates. Peak Outsourcing promises low minimums, affordability and will not charge set-up fees.
How Peak Outsourcing outshines its competition
The values and commitment to quality help Peak Outsourcing outshine its competition. Although Peak Outsourcing is experiencing exponential growth, they remain determined to promote their core values, including integrity, professionalism, and a client-first mentality.
Jonathan Steiman (Founder/CEO)
Jonathan Steiman was inspired to found Peak Outsourcing after working with the driven team that created the TalkTo app. He received his MBA from NYU Stern and BA in Finance from Northeastern University.
Hannah Steiman (COO)
Hannah Steinman was the first US hire after her husband founded Peak Outsourcing. She oversees HR, marketing, sales, and administration.
Daniel Gutierrez (CFO)
Danial Guiterrez earned his Master’s in Accounting from the University of Florida. Before Peak Outsourcing, he was CFO at B. GOOD and held various leadership roles within Restaurant Brands International.
Bianca Lazaro (Senior Director, Service Delivery)
Bianca Lazaro was one of the founding members and a team lead with TalkTo. Previous achievements include her team lead role at VXI and a BA in Mass Communication from New Era University.
Hazel Abijay (Director, Service Delivery)
Hazel Abijay is an original member of Peak Outsourcing. She graduated from Ateneo de Davao University with her degree in Management Accounting. She manages multiple projects and ensures client goals are satisfied.
Peak Outsourcing reviews and comparisons
Peak Outsourcing case studies promote the company’s achievements in improving customer experiences and providing exceptional tech support. In addition, clients describe Peak Outsourcing as talented problem-solvers.
Employees of Peak Outsourcing rated the company as 5 out of 5 stars with a 100% recommendation approval rating on GlassDoor.
Peak Outsourcing’s contact information
Peak Outsourcing’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 1-866-395-3934.