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Medico America

0.0/5 • Glassdoor rating


Medico America provides professional live telephone answering services 24 hours a day 365 days a year. Medico America knows that no two Hospitals or practices are run the same. We custom-tailor our services to suit your own individual institution, medical practice or website and video needs. All of our customer service specialists are experts in their specific fields of medical support services. We offer live customer staff support for your Hospital, medical institution, medical practice, lab or website. Live call integration and live patient interaction are completely integrated into your practice, department or website. We are a complete extension of your Hospital, medical institution, Lab, medical practice or website. Medico America is the preferred choice of America’s medical professionals for patient support with that special personal touch that you would add yourself. We answer phones for some of America’s finest Hospitals and clinicians in the nation.



Public or Private


Seats or staff



$1 mil. - $5 mil.






Year Founded


Countries of fulfillment




Contact information


About Medico America: Review and comparison

Medico America provides quality medical answering services and office support solutions for hospitals and medical facilities in the United States.

Headquartered in New York City, Medico America is a Business Process Outsourcing (BPO) provider that delivers customized strategies from customer service specialists via a proprietary HIPAA compliant telehealth platform.

This rapidly growing company emphasizes outstanding customer service through live calls and video-based customer interaction integrated directly into client websites.

Medico America Outsourcing

By increasing patient satisfaction, Medico America supports American medical institutions as they continue to scale. Easily implemented, multilingual, 24/7 live operator services provide nationwide coverage for over 200,000 healthcare providers.

Before launching, Medico America performed global research of patient experiences in multidisciplinary practices. Extensive interviews determined how doctor-patient experiences influence provider choices and informed the development of innovative, people-centric services.

The website and smartphone application support software developed by Medico America equips hospitals and smaller medical practices with industry-leading video communications. With this technology, the company facilitates face-to-face connections with patients. Growth is aided by accessible online reports that offer insight into customer satisfaction opportunities.

Medico America’s BPO services and pricings

Medico America deliberately works toward developing technologically advanced software and delivering professional medical customer service at affordable prices.

Medico America’s exclusive software generates an “easily and immediately measurable ROI as well as increased customer growth, communication, and satisfaction.” Patient services representatives provide 24/7 live operator support on every platform.

Medico America’s extensive service solutions include:

  • Live patient appointment scheduling
  • VOIP (voice over internet protocol) services
  • Medical product order processing and fulfillment
  • Software tech support
  • A nationwide toll-free 800 number
  • Medical telephone call answering
  • Video patient receptionists
  • Preventative health information
  • HIPAA compliant nurse triage service
  • Symptom evaluation by licensed registered nurses
  • On-call nurses in all 50 states
  • Health management software
  • EMRs (electronic medical records)
  • Customized data analytics
  • Redundant system back-up
  • Secure, encrypted chat and file sharing
  • Screen sharing and recording
  • High-resolution video
  • Tailored automated menus
  • Click-to-call integration
  • A virtual lobby

Field engineers and on-site service professionals also provide same-day installation of fiber, ethernet, and 5G networks and cables.

Medico America’s pricing

Standard telehealth videoconferencing services begin at $24 a month, starting quickly and easily with a 14-day free trial. Clinician service representatives will provide further information regarding customized plans.

How Medico America outshines its competition

Servers support HIPAA-compliant MyMedico smartphone notifications at no additional charge. Medico America also guarantees the best service and reduces current service costs by 60%.

With state-of-the-art software and live representatives providing outstanding customer experience, Medico America aims to grow each client’s customer base quickly and easily.

Key executives

Though Medico America’s executives are not currently publicly accessible, their team of experts includes talented software engineers and programmers. Various services provide access to highly trained operators and registered nurses.

Medico America reviews and comparisons

Medico America designs customized, multilingual answering services, appointment scheduling, and VOIP software to reduce the cost to clinicians, individual institutions, and labs operating in the United States.

Consider comparing Medico America with similar voice and video service BPOs catering to mid-size medical practices in the United States.

Medico America’s contact information

Medico America’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

LinkedIn N/A
Facebook N/A

In addition, you may email them at [email protected] or call 1-516-325-1900.

Medico America news, podcast & articles

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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