$1 mil. - $5 mil.
About Medico America: Review and comparison
Medico America provides quality medical answering services and office support solutions for hospitals and medical facilities in the United States.
Headquartered in New York City, Medico America is a Business Process Outsourcing (BPO) provider that delivers customized strategies from customer service specialists via a proprietary HIPAA compliant telehealth platform.
This rapidly growing company emphasizes outstanding customer service through live calls and video-based customer interaction integrated directly into client websites.
Medico America Outsourcing
By increasing patient satisfaction, Medico America supports American medical institutions as they continue to scale. Easily implemented, multilingual, 24/7 live operator services provide nationwide coverage for over 200,000 healthcare providers.
Before launching, Medico America performed global research of patient experiences in multidisciplinary practices. Extensive interviews determined how doctor-patient experiences influence provider choices and informed the development of innovative, people-centric services.
The website and smartphone application support software developed by Medico America equips hospitals and smaller medical practices with industry-leading video communications. With this technology, the company facilitates face-to-face connections with patients. Growth is aided by accessible online reports that offer insight into customer satisfaction opportunities.
Medico America’s BPO services and pricings
Medico America deliberately works toward developing technologically advanced software and delivering professional medical customer service at affordable prices.
Medico America’s exclusive software generates an “easily and immediately measurable ROI as well as increased customer growth, communication, and satisfaction.” Patient services representatives provide 24/7 live operator support on every platform.
Medico America’s extensive service solutions include:
- Live patient appointment scheduling
- VOIP (voice over internet protocol) services
- Medical product order processing and fulfillment
- Software tech support
- A nationwide toll-free 800 number
- Medical telephone call answering
- Video patient receptionists
- Preventative health information
- HIPAA compliant nurse triage service
- Symptom evaluation by licensed registered nurses
- On-call nurses in all 50 states
- Health management software
- EMRs (electronic medical records)
- Customized data analytics
- Redundant system back-up
- Secure, encrypted chat and file sharing
- Screen sharing and recording
- High-resolution video
- Tailored automated menus
- Click-to-call integration
- A virtual lobby
Field engineers and on-site service professionals also provide same-day installation of fiber, ethernet, and 5G networks and cables.
Medico America’s pricing
Standard telehealth videoconferencing services begin at $24 a month, starting quickly and easily with a 14-day free trial. Clinician service representatives will provide further information regarding customized plans.
How Medico America outshines its competition
Servers support HIPAA-compliant MyMedico smartphone notifications at no additional charge. Medico America also guarantees the best service and reduces current service costs by 60%.
With state-of-the-art software and live representatives providing outstanding customer experience, Medico America aims to grow each client’s customer base quickly and easily.
Though Medico America’s executives are not currently publicly accessible, their team of experts includes talented software engineers and programmers. Various services provide access to highly trained operators and registered nurses.
Medico America reviews and comparisons
Medico America designs customized, multilingual answering services, appointment scheduling, and VOIP software to reduce the cost to clinicians, individual institutions, and labs operating in the United States.
Consider comparing Medico America with similar voice and video service BPOs catering to mid-size medical practices in the United States.