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Access Worldwide Communications,Inc.

About

The company was founded in 1983 and now has offices worldwide. They are present in the Philippines, Europe, North Africa, the United States and another three locations in Latin America. They serve clients in the telecom, financial, cable, media / publishing, healthcare, utilities and consumer products sectors.

Access Worldwide Communications provides both inbound and outbound services. They use the exact same equipment at all their contact enters. This enables them to see that services are not affected in case of any emergency or disaster. They have a 99.5% uptime record so far.

Technical support is another of their service offerings. Their agents can be contacted via chat, phone or email. Access Worldwide Communications works with companies to integrate chat support functionality into their websites.

All their personnel are educated and trained on the latest technologies to ensure that they deliver a superior customer experience. They speak Arabic, Cantonese, Mandarin, German, French, English, Spanish, Tagalog, Hindi, Urdu, Korean, Khmer, Portuguese, Vietnamese and Japanese. They can be counted on for customer care, acquisition, retention and market research.

Access Worldwide Communications is headed by a management team that includes handpicked experts from across the globe, all of whom have decades of domain-specific expertise.

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Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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