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TouchPoint Contact Centers

2.7/5 • Glassdoor rating


TouchPoint Contact Centers, Inc. was founded to give businesses an alternative to the traditional call center outsourcing companies. These traditional players treat contact center services like a commodity, and accept high attrition, low skill levels and mediocre service as a necessary evil of contact centers.

At TouchPoint, we believe that low attrition, world class service and true customer focused management is not only achievable, but is the only way to run a contact center. We have created a business model that changes the game for contact centers – we pay our associates better, we deliver better services, we take better care of our clients – and our bill rates are, on average, 33% lower than the market. It’s not a paradox – it’s TouchPoint.



Public or Private


Seats or staff



$25 mil. - $50 mil.





Michael Baldwin, Vice President Operations

Year Founded


Countries of fulfillment




Contact information


About TouchPoint Contact Centers: Review and comparison

As a contact center business process outsourcing (BPO) company, TouchPoint has worked to streamline customer service aspects of organizations with new solutions and technology. Headquartered in Mansfield, Ohio, in 2010, the staff prides themselves on providing innovative strategies to clients.

TouchPoint has a succinct operating model that allows them to devote adequate attention to all areas of the customer service spectrum. These examination points include frontline compensation, experienced leadership, customer focus, consistency, and optimized administration.

With 1,000 employees, the firm can adequately service companies within various fields and industries. Due to its increase in consumer-oriented options, TouchPoint has seen an upward growth trajectory that is likely to continue.

TouchPoint Contact Centers Outsourcing

While TouchPoint has its headquarters in Ohio, they also have several locations worldwide. You can find their offices in Nevada, Costa Rica, India, and the Philippines. Having offices worldwide allows the company to be in tune with global needs and develop services to address them appropriately.

While they do not divulge information on the corporations they partner with, they have been in operation for over a decade and opened several branches during that time. Therefore, it is likely that they have successfully onboarded many top clients throughout the years.

TouchPoint Contact Centers’s BPO services and pricings

To best meet the needs of their many clients and seamlessly integrate into the industries they serve, the firm offers the following services below:

  • Data Management
  • Analytics and Reporting
  • Issue Resolution
  • Customer Contact Management
  • Issue Reporting
  • Issue Tracking
  • Digitization Services
  • Transcription
  • Retention Management
  • Affinity Programs
  • Customer Surveys
  • Third-Party Verification
  • Billing and Receipts Management
  • Order Processing
  • Order Status
  • Billing Inquiries
  • Account Management
  • Customer Care
  • Data Entry
  • Coding Services
  • Customer Prospecting
  • Lead Generation
  • Lead Management
  • Telemarketing
  • Inbound Sales
  • Outbound Sales
  • Verification of Orders
  • Appointment Setting

While this displays many of the services provided by TouchPoint, it is not a comprehensive list. The firm is constantly adapting to changes in client needs and modifying services as needed.

TouchPoint’s pricing

Due to the customized approach to services offered at TouchPoint, all pricing is personalized to the client’s needs. To obtain a quote for your company’s needs, it is best to reach out to a customer service representative via the company website for more information.

How TouchPoint Contact Centers outshines its competition

As a multinational corporation, TouchPoint offers BPO services to industries and organizations in various countries. Therefore, they have knowledge that sets them apart from their competition. With 1,000 employees and a diverse clientele, the firm’s skill set is unmatched among similar BPO organizations.

Key executives

James Garrett (Operations Manager)

Located in the headquarters of TouchPoint in Ohio, James Garrett fulfills the role of Operations Manager for the company. 

Michael Baldwin (Vice President of Operations)

While new to TouchPoint, Michael Baldwin has served in high-level roles of BPOs for over 20 years. At the firm, he occupies the position of Vice President of Operations.

TouchPoint Contact Centers reviews and comparisons

With high reviews from current and past employees, TouchPoint has earned a positive reputation for how they run the corporation and how they serve clients. With their expertise and innovative approach, they will likely experience success for many years to come.


TouchPoint Contact Centers’s contact information

TouchPoint Contact Centers’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 203-5303.


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