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TouchPoint Contact Centers, Inc.

About

TouchPoint Contact Centers, Inc. was founded to give businesses an alternative to the traditional call center outsourcing companies. These traditional players treat contact center services like a commodity, and accept high attrition, low skill levels and mediocre service as a necessary evil of contact centers.

At TouchPoint, we believe that low attrition, world class service and true customer focused management is not only achievable, but is the only way to run a contact center. We have created a business model that changes the game for contact centers – we pay our associates better, we deliver better services, we take better care of our clients – and our bill rates are, on average, 33% lower than the market. It’s not a paradox – it’s TouchPoint.

Headquarters

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Public or Private

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Seats or staff

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Revenue

Unknown / Non-Applicable

Industries

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Highlights

Alexa ranking

39,374,527

Domain Authority

3.1

Site traffic

19

OA ranking

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Glassdoor rating

2.8

CrunchBase ranking

-

Details

Executive

Michael Baldwin , Vice President Operations

Year Founded

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Countries of Fulfillment

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Sectors

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Contact information

203-5303

http://www.touchpointcontactcenters.com/

Social media

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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