View all BPO Companies

Ameridial

Claim company

About

Ameridial, Inc. is an outsourcing call center company. We were founded in 1987 and our headquarters are in North Canton, Ohio. Ameridial is 100% US based with offices in Ohio, North Carolina and Maine. We have four divisions that specialize in call center solutions.

Ameridial company structure

telecommunications

Sample highlight service offering of Ameridial

Inbound Customer Service, Leads Generation and Telesales, Regional Healthcare Payer Support, Retail and Consumer Products Customer Service, Email, Chat, Click-to-Call, IVR services, Quality Assurance, US Based, Non Profit Experience, Outsourcing, Health Insurance, Dental experience, Medicare Sales, and Customer service

Headquarters

-

Public or Private

Private

Seats or staff

1,001-5,000

Revenue

$25 to $50 million (USD)

Industries

-

Highlights

Domain Authority

32

Site traffic

1,447

OA ranking

-

Glassdoor rating

2.9

CrunchBase ranking

-

Details

Executive

Jim McGeorge, Owner

Year Founded

1987

Countries of fulfillment

-

Sectors

-

Contact information

888-480-8700

https://www.ameridial.com

Social media

About Ameridial: Review and comparison

Ameridial is a call center outsourcing partner that offers responsive and flexible outsourced call center services globally. Headquartered in Canton, Ohio, the firm has provided contact center solutions to telecommunications businesses since 1987.

The company serves businesses ranging from small startups to Fortune 500 enterprises in all industries, from health care to nonprofit organizations. Through the years, Ameridial has won awards and its services recognized in its areas of specialization thanks to its exceptional services.

Through matched call center solutions, Ameridial strives to offer specialized inbound and outbound call center services. Ameridial designed its services to improve its clients’ overall customer experience and help them advance their relationship with their customers. Ameridial has between 500 and 1,000 employees working at its 10 call centers in Ohio, Georgia, North Carolina, and Utah. Its last reported revenue was between $25 million and $50 million.

Ameridial Outsourcing

Ameridial understands the need of its clients’ customers to be listened to, their questions answered, and their concerns addressed. Ameridial, as a customer service expert, strives to help its clients meet their needs in a demanding and constantly changing market.

The firm prides itself on a knowledgeable and well-trained staff that helps clients expand their reach and scale operations up or down with minimal impact to their bottom line.

Ameridial is recognized in its areas of specialization and has HIPAA/HITCH certifications. It is also compliant with various guidelines, including NIST 800-30, NIST-53, Federal Information Security Management Act (FISMA), and IRS regulations.

Ameridial’s BPO services and pricings

Ameridial views customer service as an opportunity every business should leverage to gain a competitive edge over the competition. As such, the company’s services cover:

  • Inbound services
  • Outbound services
  • Contact tracing services
  • Multi-channel support
  • Call center outsourcing
  • Work at home solutions

The firm serves businesses and organizations in various industries, including retail, e-commerce, dealerships, health care, travel, and hospitality.

Ameridial pricing

Ameridial prices its call center support and outsourcing services based on the support services selected by the client. Client businesses and organizations can choose from four call center support models:

  • Dedicated team model
  • Shared team model
  • Hybrid team model
  • Pay-for-performance model

The pricing also varies according to the client’s customer support needs, product depths and call volume, and hours of operation.

How Ameridial outshines its competition

Ameridial has more than 30 years of experience in the call center business. The firm stands out in the following ways:

  • Teams of well-trained and career customer service agents.
  • Tailored cost-efficient support service packages.
  • Detailed and well-documented processes and procedures and control objectives and activities.
  • Binding contracts with a 30-day out clause.
  • Knowledgeable staff who strive to reflect the clients’ businesses.
  • Multilingual customer support.
  • Multi-channel support options including voice, email, and live chat support.

Key executives

Jim McGeorge (CEO)

Jim McGeorge has been Ameridial’s CEO since it was founded in 1987. He obtained his BA in Business Marketing and Management at Walsh College North Canton, Ohio. Previously, he worked as Executive Vice President at Haines & Co. 

Partho Choudhury (President)

Partho Choudhury has an MBA from Northwestern University. He previously worked at BCE Inc., Pfizer, CareerBuilder.com, Procter & Gamble, and Sprint PCS. Choudhury is the founder of Customer Advisors International, which merged with Ameridial in 2005.

 

Ameridial reviews and comparisons

While we currently don’t have any Ameridial reviews available, the business is generally known in the area and competes with other big companies in the US. Ameridial has offices in Ohio, North Carolina and Maine, making it influential in the country in general.

Ameridial’s contact information

Ameridial’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 888-480-8700.

References

https://www.glassdoor.com/Overview/Working-at-Ameridial-EI_IE518341.11,20.htm

https://www.crunchbase.com/organization/ameridial-inc

Ameridial news, podcast & articles

No news, podcast & articles available for this BPO

Ameridial videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.