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Collection House

3.5/5 • Glassdoor rating


Collection House International BPO, Inc. is a division of Collection House Limited.

Founded in April 2012 with a current headcount of 130+ employees, the company enjoys strong business ties with global organisations from banking to commerce.

At Collection House International BPO, Inc., the company adds value through our partnership approach with clients. Coupled with ethical collection approach – this creates brand protection at all stages and through all contact points with their client’s customers. The company is considered a market leader by their clients, regulators and consumer advocates.

Over a number of years, Collection House International BPO, Inc. has demonstrated proficiency not only in traditional debt collection, but has matured and evolved to become a complete receivables management provider with strong foundations in compliance and ethics, corporate governance and processes, and technology and analytics, through a culture of high achievement and innovation.

Collection House International BPO, Inc. takes pride in its 7 years of delivering a service of excellence. This has all been achieved through the company’s 4 pillars of excellence – people, location, technology, and services.

What Collection House offers its clients

Receivables Management, Debt Collection, Business Process Outsourcing, Debt Purchase, Hardship Services, Legal and Insolvency Services, Credit Management Training, Finance Brokerage, shared services.

How Collection House outshines the competition

The only end-to-end receivables management provider listed on the ASX. Over 25 years’ experience, demonstrated ability and solid knowledge of government, telecommunications, utilities, insurance, banking and commercial debt portfolios. A leader in ethical debt collection and brand protection, as evidenced by the Credit & Investment Ombudsman (CIO) and Financial Ombudsman Service (FOS) statistics, regulator market data and client testimonials. Advanced analytical capabilities.

Collection House company structure

The Collection House Group is a leading Australasian receivables management provider. With a 25 year pedigree, we offer world class solutions in credit management, collections and customer care. We help businesses and individuals improve their financial position. And we are trusted by organizations and government agencies to provide solutions on their behalf.

Sample highlight service offering of Collection House

Collection House brings the best of our firm to the engagement. Our team have demonstrated careers in banking and financial services risk management, collection operations, customer performance insights, innovation, and strategic planning all of which supports our clients in transforming their business operations.



Public or Private


Seats or staff



$25 mil. - $50 mil.





Ricky Belong, Manager of Operations

Year Founded


Countries of fulfillment




Contact information

(+61) 7 3017 3613 / (+61) 7 3292 1000

About Collection House: Review and comparison

Founded in 1994, Collection House Group is an Australian-based company that works with individuals, governments, and businesses around the world. Though the firm has a strong base in Australia, New Zealand, and the Philippines, it can provide BPO services for nearly any industry anywhere in the world.

The company shows steady growth and generates more than $140 million in revenue. Collection House Group employs more than 300 people at the Newstead, Queensland headquarters. Beyond the head office in Queensland, they employ hundreds more at eight additional offices across Australia, New Zealand, and the Philippines.

Collection House Outsourcing

Collection House Group is a massive receivables management firm that provides extensive, customized financial services to individuals and organizations of all sizes. The firm is widely regarded as an industry leader that continuously evolves to keep up with current trends.

This firm boasts that its the top “end-to-end receivables management company” in Australia. This company prides itself on having a strong commitment to ethical and compliant business practices and using cutting-edge technology to stay at the front of the industry.

Collection House’s BPO services and pricings

Collection House Group offers a substantial list of end-to-end services, including:

  • Receivables management
  • Repayment arrangements
  • Finance brokerage
  • Asset location, recovery, and sale
  • Debt collection
  • Debt purchasing
  • Hardship management
  • Legal and insolvency services
  • Credit management training

The firm also provides business process outsourcing. Though it’s a newer offering, Collection House Group helps clients with mail correspondence, telephone services, email, and customer web portals.

Collection House Group’s pricing

Like many multi-purpose firms, Collection House Group does not list pricing on the website. Instead, you can contact the company to explain your needs and get an estimate for those services.

How Collection House outshines its competition

One of the key factors that sets Collection House Group apart is the company’s focus on ethics. The firm devotes an entire section of the website to detailing the steps taken to remain compliant and ethical at every turn.

For years, Collection House Group focused on honing a reputation for ethical debt collection. The firm reports the industry’s lowest number of complaints, at just 0.05 complaints per collection staff.

Key executives

Doug McAlpine (CEO)

Though McAlpine originally joined the firm as the Chief Financial Officer and Company Secretary in July 2019, he took over as CEO in November of that year. He brings significant industry experience to the table and has held several upper management and financial positions over the past several decades.

Denica Saunders (COO)

With more than 15 years of leadership experience, Saunders joined the group in July 2015. Most of her expertise lies in financial services and operational management, and she’s served in several upper-level capacities before joining Collection House Group.

Collection House reviews and comparisons

Though the company notes an exceptionally low number of complaints, there are no client reviews on most sites. Before starting up business dealings with Collection House Group, you may wish to research comparable businesses in the region to do a reasonable comparison.

Collection House’s contact information

Collection House’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (+61) 7 3017 3613 / (+61) 7 3292 1000.


Collection House news, podcast & articles

Collection House videos & images

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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