$25 mil. - $50 mil.
Ricky Belong, Manager of Operations
About Collection House: Review and comparison
Founded in 1994, Collection House Group is an Australian-based company that works with individuals, governments, and businesses around the world. Though the firm has a strong base in Australia, New Zealand, and the Philippines, it can provide BPO services for nearly any industry anywhere in the world.
The company shows steady growth and generates more than $140 million in revenue. Collection House Group employs more than 300 people at the Newstead, Queensland headquarters. Beyond the head office in Queensland, they employ hundreds more at eight additional offices across Australia, New Zealand, and the Philippines.
Collection House Outsourcing
Collection House Group is a massive receivables management firm that provides extensive, customized financial services to individuals and organizations of all sizes. The firm is widely regarded as an industry leader that continuously evolves to keep up with current trends.
This firm boasts that its the top “end-to-end receivables management company” in Australia. This company prides itself on having a strong commitment to ethical and compliant business practices and using cutting-edge technology to stay at the front of the industry.
Collection House’s BPO services and pricings
Collection House Group offers a substantial list of end-to-end services, including:
- Receivables management
- Repayment arrangements
- Finance brokerage
- Asset location, recovery, and sale
- Debt collection
- Debt purchasing
- Hardship management
- Legal and insolvency services
- Credit management training
The firm also provides business process outsourcing. Though it’s a newer offering, Collection House Group helps clients with mail correspondence, telephone services, email, and customer web portals.
Collection House Group’s pricing
Like many multi-purpose firms, Collection House Group does not list pricing on the website. Instead, you can contact the company to explain your needs and get an estimate for those services.
How Collection House outshines its competition
One of the key factors that sets Collection House Group apart is the company’s focus on ethics. The firm devotes an entire section of the website to detailing the steps taken to remain compliant and ethical at every turn.
For years, Collection House Group focused on honing a reputation for ethical debt collection. The firm reports the industry’s lowest number of complaints, at just 0.05 complaints per collection staff.
Doug McAlpine (CEO)
Though McAlpine originally joined the firm as the Chief Financial Officer and Company Secretary in July 2019, he took over as CEO in November of that year. He brings significant industry experience to the table and has held several upper management and financial positions over the past several decades.
Denica Saunders (COO)
With more than 15 years of leadership experience, Saunders joined the group in July 2015. Most of her expertise lies in financial services and operational management, and she’s served in several upper-level capacities before joining Collection House Group.
Collection House reviews and comparisons
Though the company notes an exceptionally low number of complaints, there are no client reviews on most sites. Before starting up business dealings with Collection House Group, you may wish to research comparable businesses in the region to do a reasonable comparison.
Collection House’s contact information
Collection House’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call (+61) 7 3017 3613 / (+61) 7 3292 1000.