About Sidekicks: Review and comparison
As an on-demand virtual assistant firm, Sidekicks operates as a business process outsourcing (BPO) company. With its headquarters and Huntsville, Utah, Sidekicks offers various services globally to companies in all industries.
As their official website states, Sidekicks is there for clients because they feel that their customers deserve 100% of the business professional’s attention. Utilizing sidekicks for additional tasks frees up time for those in the profession to devote to their clients.
With 200 employees, Sidekicks works alongside companies to find the best solutions for the industry’s processes and protocols. As a younger BPO, the firm is growing gradually but has not yet reached its peak.
With a focus on BPO Outsourcing, Sidekicks implements a multi-tier recruitment strategy to find top talent in the industries that they serve. This process includes internal recruitment, external recruitment, and a four-stage vetting process.
Following the hiring stage, there is continual training that takes place with all employees. In addition to learning opportunities, coaching sessions allow staff to interact one-on-one and address any individual issues. This process keeps dialog open and allows for better work quality and performance.
Sidekicks’s BPO services and pricings
As a multi-functional BPO company, Sidekicks offers a variety of services to best serve the needs of their clients and the companies they are associated with. Some of the top offerings include:
- Customer Support
- Content Creation
- Business Support
- Web Design
- 24/7/365 Service
- Intensive Training Programs
- Background Checks
- Vetting Process
- Internal Hiring Strategies
- External Hiring Services
- Performance Reviews
This list is not comprehensive of all the services offered at this company. As trends change and demand increases, the company alters its service offerings to meet the needs of its clients.
Due to the customized nature of the services provided at Sidekicks, there are no formal pricing structures available on the company website. Instead, prospective clients are encouraged to reach out to the company for a custom quote via their official website.
It is worthy to note that the company does offer a money-back guarantee if clients are not happy with the services provided by the firm.
How Sidekicks outshines its competition
With its detailed approach to hiring, Sidekicks outshines its competition by going in-depth in its recruitment efforts. Although many BPO’s offer staffing solutions, the firm takes it a step further by actively searching for top talent in various industries to meet their clients’ needs and the businesses they serve.
Kristie Nicolae (Client Success Manager)
Kristie Nicolae has been with the company since October 2017. In the beginning, she served as the Talent and Operations Manager and later moved into the role of Client Success Manager in 2021.
Michael Joseph Pacalioga (Operations Support Manager)
Michael Joseph Pacalioga joined the company in August 2017. Since starting, he has fulfilled the responsibilities of Operations Support Manager.
Sidekicks reviews and comparisons
Although they are a medium-sized BPO, Sidekicks has grown substantially in the past few years. Many current and past clients have positive testimonials that they have published on the company website. Additionally, the company has benefited from lengthy staff tenure, which has allowed them to grow in their operations and processes.
Sidekicks’s contact information