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Contact Center Association of the Philippines (CCAP)
The Contact Center Association of the Philippines (CCAP) is the umbrella organization of the Philippine contact center industry. CCAP serves as the focal point of sectors that enable the Philippines to sustain its leadership in the global contact center industry. The association has over 100 member companies representing more than 60% of the revenues and workforce in the industry.
Read more: About CCAP
SPLACE Splace is a business process outsourcing company composed of highly trained, top-rated, experienced, talented, and dedicated Filipino professionals whose mission is to bridge the gap between global companies and their need for exceptional Filipino talent. Our company is Health Insurance Portability and Accountability Act (HIPAA) compliant, Contact Center Association of the Philippines (CCAP) Affiliated and in the process of Great Place to Work (GPTW) Certification.
Save up to 60% or more on staffing costs. Are you looking for ways to streamline your operations, reduce overhead expenses, and increase your bottom line? Look no further than iFive Global. With 1000+ staff in the Philippines, our outsourcing services are designed specifically for companies looking to grow their business without breaking the bank. By partnering with iFive, your utilizing a team of dedicated, highly trained professionals ready to work in roles such as administrative assistant, e-commerce support, accounting, HR management, record retrieval, intake (call support), case manager, paralegal and more. Our outsourcing services allow you to scale your business quickly and efficiently, without the added burden of hiring and training new staff. Our team is available 24/7, so you can get the support you need, when you need it. With iFive, you can focus on what you do best - delivering exceptional services and products - we take care of the rest. Don't let staffing constraints hold you back from achieving your business goals. Contact us today to learn how iFive can help support your company's growth.
Bosch Service Solutions is a leading provider for Business Process Outsourcing. We help you to optimize your service offering in four key areas: Customer Experience Services, Mobility Services, Monitoring Services, as well as Business Services. We also work with our customers to develop, implement and operate new business models.
We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ team members and 60 languages, means we can deliver flexible solutions that leverage our unique expertise in cultural nuance – essential for true excellence in CX.
IntouchCX is a global contact center outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments. Using the most advanced technology, comprehensive insights, and brand specialists for each account, IntouchCX is able to provide a multichannel approach, via voice, live chat, e-mail and social media management. This customizable, customer care method allows clients to utilize business insights to deliver lifetime customer loyalty and increase incremental revenue. The IntouchCX team takes pride in creating a top to bottom brand alignment for clients to create the ideal customer experience.
Outsourcing specialist Inspiro is a BPO/contact center pioneer with more than 20 years' experience serving some of the world’s best-known companies across various industries including media, telecommunications, travel and hospitality, financial services, utilities, healthcare, retail, and e-commerce. Inspiro has 14,000 customer champions across 12 sites in the Philippines, the U.S., and Nicaragua. The company has access to a network covering 38,000 customer service champions across 51 sites in three continents through its parent entity, Relia, Inc. of Japan, a member of global conglomerate Mitsui Group. For more information, visit www.inspiro.com.
DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.
TELUS International designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 5.2 billion company with 124,250+ professionals across 90 countries, helping 988 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra has been recognised amongst India’s 50 best companies to work for in 2020 by the Great Place to Work®️ Institute.
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management, and Engineering Services, amongst others. With a worldwide network of R&D, innovation labs and delivery centers, and 168,977 ‘Ideapreneurs’ working in 50 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.
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PartnerHero is a customer operations outsourcing provider that’s built for the needs of innovative brands, scaling companies, and high-growth startups. We connect talented and capable people from all over the world with companies who care about delivering a high quality customer experience, while doing right by people, place, and planet. Our values-based approach raises the bar for our industry by investing in our employees’ empowerment and career growth, paying above market salaries, and maintaining a focus on quality and performance. Unlike traditional BPOs, our executive team is made up of people with both outsourcing and startup experience, meaning we’re not just service providers, we’re thought-partners for the companies we serve. Our services are uniquely suited to work with companies at all stages because we: • don’t lock partners into long-term contracts – our standard is 30-days, rolling • have flexible options that can rapidly scale when you need extra support • can build bespoke, customized, dedicated teams to support complex needs • have deep domain expertise in SaaS, ecommerce, fintech, healthcare, edtech, and more • operate offices around the world, giving us a truly global, 24/7 reach • deliver insights and thought partnership to help partners succeed in all aspects of CX When you choose PartnerHero as your BPO, you know you’re getting an extremely high quality team at an affordable rate. Our focus on our associates allows us to hire the top 5% of talent in the geos where we operate. That because we: • Operate with transparency • Pay salaries 10-20% above other BPOs • Offer amazing global benefits • Focus on career development and growth • Celebrate diversity It’s no wonder we have industry-leading employee retention rates! Lower turnover means our partners get a higher quality service and our associates can truly become extensions of their team. Our menu of services includes: • Customer support (email, chat, voice, social, and SMS) • Trust & safety • Content moderation • Quality assurance as a service • Software QA • BPO vendor management • CRM/helpdesk installation and maintenance • CX insights and strategy
Hexaware is a global next-gen transformation-led BPO services firm focused on transforming customer experience through a client-centric approach. Hexaware possesses an unrivalled depth of experience and expertise in the business process services industry. In this rapidly-growing market, our three-pronged strategy of Automate Everything(R), Cloudify Everything(R) and Transform Customer Experiences(R) endeavors to drive human-machine collaboration to solve complex business problems.
Foreseeing the need to establish a cost-effective, competitive, and top-shelf quality contact center, E-TELECONNECT, INC. (ETC) was founded in 2012 with the intention of providing high-caliber customer care delivery, innovative technology and offshore labor advantage across all channels and platforms. Our management team has over 30 years experience in customer care delivery, with vast expertise with Directory Assistance, Telesales, Helpdesk, Back Office, Technical Support, and Operator Services
Headquartered in the US, Nearsol was born into telecommunications as a captive Real Estate operation in 2006 where we rapidly obtained the knowledge and understanding of the customer service industry, evolving into a thriving Outsourcing & Implementation solutions provider. Nearsol understands the importance of loyalty and dedication in the development of a business and guarantees dependability to deliver optimal results. We have created lasting relationships with our partners by providing unmatched service and gaining a strong presence in the most desirable regions for the BPO Industry: LATAM, Caribbean, and Asia-Pacific, winning numerous awards for quality and service.
transcosmos’ business is uniting people and technology to provide exceptional customer experiences. Our US operations were established to both build on the rich customer experience history of our Japanese parent company in Tokyo and implement new and innovative technologies into our global platform. This combination of historical success and innovation is driven by our unerring focus on client, customer, and employee satisfaction.
Probe CX is a tech-powered, global customer experience organisation, that combines human intelligence with technological wizardry to unleash business potential. With a dedicated team of 18,000-plus staff across five countries, we leverage a comprehensive suite of capabilities to deliver scalable digital transformations. Probe CX is for restless organisations that want to raise the bar. Who want to do it better.
EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth.
Support Services Group began in 1998 with a simple mission – to deliver extraordinary customer care for brands that prioritize customer satisfaction and loyalty. SSG offers tailored, Omni-Channel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, Membership services, travel, and more.
From our experience working with high-growth, successful scale-up businesses, we’re acutely aware that timely and high quality customer service responses can be a bottleneck in achieving an otherwise great customer experience. It was for this reason HelloConnect was established - to provide the highest quality service whilst keeping costs low. From company aligned customer service and sales, to data entry and uniquely intricate IT processes tailored to your need – we can cover it. HelloConnect office HelloConnect is located in the heart of Manila's business district in Inoza Tower, a 20-story Class-A building in Uptown Bonifacio, Taguig City. Constructed in 2017, our offices are aimed to support world leading BPO services and play host to multinational companies in the country. HelloConnect address 7/F Inoza Tower, 40th Street, Bonifacio Global City, Taguig, Metro Manila, Philippines
Everise offers enterprises the solutions and technology they need to rapidly scale their brands across markets, and to evolve their offering through the product or service lifecycle. Some of the world’s most loved brands have products and services that are tested, protected, supported and sold by Everise. Our cutting-edge technology, diverse talent, entrepreneurial spirit and innovative solutions ensure we continually evolve to build fresh customer and product experiences for our people and partners. Strategic Locations Everise is strategically located in the rare sweet spots of low labor costs and high political and infrastructural stability, including the U.S., Guatemala, Ireland, Philippines, Malaysia, Singapore and Japan This enables a combination of domestic, near-shore and off- shore resources that ensure our partners settle into the kind of outsourcing mix that keeps CSATs high and expenses low – often 65% less than the cost of in-house CX teams and 10-20% compared to other vendors. High-Performing Champions In addition to geographic diversity, we’ve spent ten years cultivating a people-first culture, allowing us to retain top talent year-round, thus keeping attrition low – often less than 4%. The resulting impact on agent effectiveness and customer satisfaction is enormous. We're proud of our 11,000 champions from 66 nationalities speaking up to 32 languages through our digital collaboration and intelligence platforms.
Enshored is an outsourcing firm that provides next-level solutions for scaling disruptive companies, assuring to deliver high-quality results in the rapidly changing market. Some of their services include customer service, sales and marketing, content moderation, and back-office support. Currently, they cater to businesses ranging from e-commerce and startups to large technology enterprises. The company has won several awards including the Top B2B Company for 2019 (Clutch) and one of Inc’s 5000 Fastest-Growing Private Companies. Enshored office Enshored has two offices in the Philippines. One is at JMT Building along ADB Avenue and another along F. Ortigas Jr. Road (also known as Emerald Avenue), both in Ortigas Center. JMT Building is a class B 23-storey building right in front of The Podium mall and beside Anson’s. Raffles Corporate Center, meanwhile, is a 35-storey building that sits beside Strata 2000 and is near Ortigas Park, an open area in the Center. Enshored address Long Beach, California 3350 East 7th Street, Suite 432 Long Beach, California 90804 Manila, Philippines 16th Floor, JMT Building, ADB Avenue, Ortigas Center, Pasig City 1605, Metro Manila 27th Floor, Raffles Corporate Center, F. Ortigas Jr. Road, Ortigas Center, Pasig City 1605, Metro Manila
Infosys BPM Ltd., the business process management (BPM) subsidiary of Infosys Ltd. (NYSE: INFY), was established in April 2002. We offer integrated end-to-end transformative BPM services, and have journeyed through the table-stakes of effectiveness and efficiency with an ever-increasing focus on enhancing stakeholder experience and empathy. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, United Kingdom, Germany, Brazil, Mexico, Costa Rica, the United States.
Fast-growth, middle market companies rely on Origo for support in accelerating their growth, exceeding service levels, and reducing overhead. We give our partners the people, processes, technology, and data they need to scale their operations so executives can instead focus on growing the business and grabbing market share faster. With over 1,000,000+ transactions processed every year for multiple sectors including field services, SaaS, healthcare, legal and more, Origo innovates and unlocks operational improvements in a business, going way beyond what a typical BPO will offer.